Is your casino on file?

No. The files cover the operators players ask us about most, not every site that exists. A missing casino simply has not been compiled yet. Tell us what happened and we will assess your case on its own facts and open a file on the operator.

No. A file summarises public licence records and, where shown, issues already documented by a regulator, court or clearly-labelled report, each with its source. A listing on its own is not a finding and not an allegation of wrongdoing.

GamStop is the free self-exclusion scheme that every UK-licensed gambling site must honour. Operators licensed offshore sit outside it, so someone who self-excluded through GamStop can often still reach them. Whether a site is inside or outside GamStop shapes which protections applied to you.

Often, yes. Offshore operators still answer to their own licence conditions and to the payment networks they rely on. The real question is which protections applied to you and what the operator's own terms required of it, which is exactly what each file sets out.

Each file shows the date it was compiled and links its sources, so you can check the original record yourself. Licence positions change, so we treat every file as a snapshot and re-check the underlying records whenever a live case depends on them.