Report a casino, build the record.
First, the routes where a report can force action, matched to whoever licenses the site. Then, if you want to, add your experience to the public evidence base. Nothing you send is ever published raw.
Where a casino report actually goes
The right destination depends entirely on who licenses the site, and no regulator anywhere refunds players directly. Check the licence first with our free licence checker, then use the route that matches.
UK-licensed casino
Report conduct to the Gambling Commission, which disciplines operators but does not resolve individual disputes. For your own money, complain to the operator in writing, then escalate free of charge to its approved ADR provider, such as IBAS. The step-by-step order is in how to complain about an online casino.
Curaçao-licensed casino
Complain to the operator first, then to its CGA-certified ADR provider, free to you with the operator paying. Suspected licence breaches go to the Curaçao Gaming Authority at complaints@cga.cw, which supervises but does not award compensation. The full route is in our Curaçao licence guide.
Anjouan or other offshore licence
The Anjouan system routes complaints through the seal on the casino’s own site, with short deadlines and disputed enforceability; other regimes each run their own process. Start with what stands behind an Anjouan licence or the complaint route finder.
No licence at all
With no regulator behind the site there is nowhere official to report it that can act, which is precisely why the evidence base below matters. Preserve your records, read getting money back from an offshore casino, and if the sum is significant, a free eligibility check will tell you honestly what remains realistic.
Why your report matters
One refused withdrawal looks like bad luck. Forty reports about the same operator, across different players and months, look like what they are: a pattern. Offshore casinos rely on each mistreated player believing they are alone, because a lone complaint is easy to ignore and a documented pattern is not. Every report on this page feeds the internal complaints dataset our research team keeps on offshore operators: which sites draw withdrawal, self-exclusion and voided-winnings complaints, and how often. That dataset informs the research we go on to publish, in the mould of our 2026 study of offshore casinos targeting UK players, and the patterns also sharpen the individual operator files we keep on problem sites.
You do not need to want anything from us to report. Plenty of people simply want the next player to have a fairer warning than they did.
What happens to your report
1. A person reads it
The form sends an email to our review team and does nothing else. No database entry appears on the site, no page updates itself, and no automated system decides what your report means.
2. It is checked and anonymised
We weigh each report against what we already hold on the operator. Before anything is used in research, every identifying detail is stripped out: names, addresses, usernames and anything traceable.
3. Only patterns are published
Raw reports are never published, quoted or shared. Only aggregate patterns can ever reach published research: how many reports an operator drew, of what kind, over what period.
Who can report? Anyone with first-hand knowledge: players, family members who watched it happen, and professionals such as debt advisers or counsellors who keep seeing the same operator names in their casework. If you are reporting for someone else, please share only what they are comfortable with and leave out their personal details.
Log your report
Only the casino name is essential. An email address is optional and used solely to follow up on your report; leaving it out makes your report anonymous to us too. Unsure of the operator's exact name or licence? Our licence checker can help you identify the company behind the site first.
Prefer not to use a form? Email the same details to contact@clintonandco.co.uk and they will reach the identical review queue.
General information, not legal advice. We are not solicitors or a law firm. We connect clients with regulated legal partners. Reporting here does not start a claim: if an operator is holding money that belongs to you, the route for that is a free eligibility check.
Follow what the reports reveal
The Recovery Brief is our monthly email digest of what the reporting data shows: operators drawing clusters of complaints, licence changes worth knowing about, and practical developments in player rights. It arrives once a month, you can unsubscribe at any time, and your address is never shared with third parties.