Years of play. No records?
You do not need a filing cabinet to have a case. Operators are required to hold your data, and you are entitled to it.
You played across many sites over years and have no idea what went where.
Accounts were closed, emails deleted, and the history feels unrecoverable.
You suspect some of your losses are recoverable but cannot tell which.
Reconstruct first, then choose targets
Under the Data Protection Act 2018, you have the right to a copy of the personal data an operator holds on you: account history, deposits, marketing flags, responsible-gambling notes. A subject access request is free, operators must answer it, and it works even on accounts closed years ago.
Bank and card statements fill the gaps from the other side: every gambling merchant, every date, every amount. Between the two, a playing history most people believe is lost can usually be rebuilt in weeks.
We then sort the reconstructed history by what matters: which operator each loss sits with, what licence it held at the time, which protections applied to you, and which payment routes are still live. The result is a short list of genuine reclaim targets, and a clear view of what is not worth pursuing.
- A list of operators you remember playing with, even partial
- Bank and card statements covering the period
- Email addresses used for casino accounts
- Any GamStop or operator self-exclusion dates
- Old correspondence, bonuses or statements you still hold
Missing some of this? Start anyway, much of it can be reconstructed.
The audit is built for the player whose gambling history is wide rather than tidy: years of play spread across sites whose names blur together, accounts opened on old email addresses, deposits made from cards long since replaced. If you suspect something in that history is recoverable but cannot say what, this is the starting point that makes every other service usable.
It suits three situations in particular. You are considering a claim but genuinely do not know which operators took the losses that matter. You self-excluded at some point and want to know which sites took money after that date. Or you simply want a truthful accounting of what gambling cost you and where, because the not-knowing has its own weight.
It is not a fishing expedition. The end product is a short list of operators worth pursuing and a plain statement of which losses are not worth anyone's time, so you stop spending attention on dead ends. If a claim later proceeds, the audit file becomes its foundation, so none of the work is wasted.
Families sometimes ask whether an audit can be run on behalf of someone else. The data rights involved are personal, so the player must make or authorise the requests themselves, but the organising work around statements and operator lists is exactly the burden the audit lifts from a household already carrying enough.
Step by step
- 01
Free scoping conversation
You bring whatever you have: remembered brand names, old emails, a rough sense of the years involved. Partial information is expected; the whole point of an audit is that the records are rebuilt, not remembered.
- 02
Subject access requests
Formal requests go to each operator under the Data Protection Act 2018 for the personal data held on you: account and transaction history, marketing flags, responsible-gambling notes, exclusion records. The right is free and applies to accounts closed years ago.
- 03
Statement matching
Bank and card statements are combed for gambling merchants and payment processors, catching the operators you forgot and the deposits that ran through intermediaries. The two sources cross-check each other into one verified history.
- 04
Target analysis
Each operator in the rebuilt history is checked for what it was when you played: which licence it held, whether GamStop applied, what duties attached, and what its public record shows. Losses sort into claimable, arguable and gone.
- 05
Route selection and referral
You get the shortlist with our honest read on each entry. Where claims are worth bringing, they proceed through the matching service and, where warranted, our regulated legal partners on their usual no win, no fee terms.
Honest timescales
Statement work moves quickly, usually within a fortnight of receiving them. The statutory clock on subject access requests is one calendar month per operator, which operators may extend to three for complex requests, and offshore sites answer with varying discipline, so a full multi-operator audit typically completes in six to ten weeks. Sending the requests as one early batch keeps those month-long clocks running in parallel rather than end to end, which is how the total stays in weeks rather than seasons.
Claims that emerge from the audit then run on their own timescales, and the audit's value is knowing which clocks are worth starting. Nothing about the audit commits you to bringing any claim at all, and some people run it purely to close the chapter with facts instead of doubt, which is a legitimate outcome in itself.
How the fees work
The scoping conversation is free and confidential, and the subject access requests themselves cost nothing by law. No percentage ever attaches to the audit itself; percentages attach only to recoveries, never to information. Our assessment of the rebuilt history carries no upfront charge: the model is the same throughout the firm, with regulated legal partners acting typically no win, no fee where claims proceed, paid as an agreed percentage of what is actually recovered.
If the audit's honest conclusion is that nothing in your history is realistically recoverable, that answer is free too, and it is worth having: it closes the question with evidence instead of doubt.
Common questions
What is a gambling account audit?
A reconstruction of your full gambling history from two directions at once: what each operator's records say under a subject access request, and what your bank and card statements show. The result is a verified picture of where the money went, which protections applied at each site, and which losses may support a claim.
How do subject access requests work for casinos?
Under the Data Protection Act 2018 you are entitled to a copy of the personal data an operator holds on you, free of charge, normally within one calendar month. That includes deposit and withdrawal history, marketing preferences and flags, and responsible-gambling notes, and it applies to closed accounts. Operators must answer; silence is itself a reportable failure for UK licensees.
Can you find accounts I have forgotten about?
Usually, yes. Gambling merchants and their payment processors leave recognisable traces on statements, and matching those against operator brands surfaces sites people have not thought about in years. Old email addresses help, but the money trail does most of the work.
Do offshore casinos answer subject access requests?
Compliance varies, and we are honest about that: UK-licensed operators answer reliably, while offshore sites range from prompt to silent. Where an offshore operator ignores the request, your own statements still rebuild the money side, and the ignored request becomes part of the conduct record rather than a dead end.
Is the audit really free?
The scoping, the guidance through the requests, and the honest assessment of what came back cost you nothing up front. Where claims proceed from it, the usual model applies: regulated legal partners acting typically no win, no fee, with percentages agreed in writing first.
Find out what is actually recoverable.
Our initial assessment is free and strictly confidential. We will tell you honestly which routes your evidence supports.
Start Your Claim