Complaints Procedure

We are committed to providing a high-quality service.

Our Commitment

At Clinton & Co Advisors, we strive to provide the best possible support for our clients. If something goes wrong, we want to hear about it so we can put it right and improve our standards.

How to Make a Complaint

If you have a complaint, please contact us by email at contact@clintonandco.co.uk. Please provide as much detail as possible, including your contact information and the nature of the issue.

Our Response Process

  1. Acknowledgment: We will acknowledge your complaint within 3 working days.
  2. Investigation: We will investigate the matter thoroughly, which may involve reviewing case records and speaking with relevant staff members.
  3. Resolution: We aim to provide a full response and proposed resolution within 15 working days of receiving your complaint.

Further Action

If you are not satisfied with our initial response, you can request a review by a senior advisor. We will provide a final decision within a further 10 working days.

Regulated Partners

Please note that complaints regarding legal services provided by our regulated partners should be directed to the respective law firm's own complaints procedure.