The roadmap to recovery.
A transparent, four-step methodology that builds the strongest possible case for recovery.
The Roadmap to Recovery
Case Review & Assessment
We begin by carefully reviewing your situation, identifying which offshore operators were involved and how they failed to protect you.
Strategy & Evidence Gathering
Our team works with you to gather all necessary documentation, transaction history and correspondence to build a robust case.
Legal Engagement
We connect you with specialist legal partners who understand the complexities of offshore gambling law to initiate formal recovery actions.
Outcome & Ongoing Support
We stay by your side throughout the process, working for the return of your funds and providing resources for long-term protection.
A little preparation goes a long way.
- Account statements or transaction history
- Records of any self-exclusion or deposit limits
- Correspondence with the operator
- Proof of identity
Missing something? Do not worry. We can often recover records on your behalf.
Handled in strict confidence
Your details are never shared beyond the specialist and legal partners working on your case.
Kept informed at every stage
You hear from us at each step, in plain language, with no chasing required.
No obligation to proceed
Your initial case review is yours to walk away from. There is no pressure to continue.
What makes a recovery claim, and what does not
Recovery is not a way to undo a bet that lost. A fair wager on a compliant site, settled correctly, is not a claim and never becomes one. What recovery addresses is an operator breaking a duty it owed you, with losses that flowed from that failure. The question is never whether you lost money. It is whether the operator did something it should not have done, and whether that let you lose money you should never have been able to lose.
Two patterns account for most of the cases we take on. In the first, a self-exclusion was not honoured: you registered with GAMSTOP or asked the operator to close your account, and you were still able to log in, open another account or keep depositing. A British-licensed operator has to check the GAMSTOP database and honour that exclusion, so letting you back in is a breach with a clear shape to it. In the second, no meaningful affordability or identity checks were run while losses climbed far out of step with your income, or the checks appeared only later, at the point you tried to withdraw a win. Where deposits went to an offshore site by bank transfer or in cryptocurrency, the case is built the same way, around the duties the operator owed you rather than around the payment rail it used.
It is worth saying the opposite plainly too. If you opened an account with a UK-licensed operator that checked GAMSTOP, ran proper affordability and identity checks, stepped in where it should have, and simply settled fair bets that happened to lose, there is very likely no claim here. Hearing that early saves you months, and the free assessment exists partly to give that answer when it applies. If you are not sure which side of the line your case sits on, our guide to a casino not paying out and the evidence a recovery claim needs both cover the ground in more detail.
The free routes you can use yourself
You do not need us to take the first steps, and you should know what the no-cost routes are before you decide anything. Complain to the operator directly, in writing, and keep every reply. If the operator holds a UK Gambling Commission licence and has not resolved your complaint within eight weeks, or has issued its final response, you can escalate free of charge to an approved Alternative Dispute Resolution provider; the Independent Betting Adjudication Service is one, and it costs consumers nothing. You can also report an operator's conduct to the Gambling Commission, which uses that intelligence to regulate the industry, though it does not settle individual disputes or award you money.
These routes work well for straightforward disputes against British-licensed operators. Specialist help earns its place elsewhere: where the operator is offshore and outside those routes entirely, where the sums are large, where the facts are disputed, or where a court claim is the realistic path. The honest position is that some people are better served handling it themselves, and an assessment should tell you which group you are in rather than steer you into a claim you do not need.
If you would rather see the route mapped for your own situation, the free complaint route finder asks three questions and returns the ordered path, the complaint letter generator turns your facts into a formal letter you can send yourself, and the casino licence checker settles who regulates the site before you write to anyone.