Tools that put the facts on your side

How the three tools fit together

Casino disputes are lost on procedure far more often than on the facts. A player with a genuine grievance writes to the wrong body, waits politely on an operator that has no intention of answering, or complains in a live chat window that leaves no record anyone can later point to. These three tools exist because the fix for all of that is mechanical, and mechanical work is exactly what software should be doing for you rather than a person doing it from scratch under stress.

Start with the licence checker. Every online casino answers to whoever issued its licence and to nobody else, so the licence decides which rules bound the operator, which complaints body will hear you, and whether any regulator will hear you at all. Search a brand name or web address and the checker returns what our operator research files record: the regulator, the licence number, whether GamStop reaches the site and where a complaint would go. Sites licensed in Curaçao, Anjouan or Malta sit outside the UK framework entirely, and some hold no gaming licence at all, which is a fact worth knowing before you spend a month writing to the Gambling Commission about a site it has never licensed.

Then use the complaint route finder. Three questions, being who licenses the casino, what actually happened and how far you have already taken it, produce an ordered escalation path. For a Gambling Commission licensee that path is genuinely structured: the operator's own complaints procedure, then its named dispute-resolution provider, with the eight-week rule working in your favour. For an offshore site the finder is honest about how thin the regulator's reach is and what the practical alternative looks like, rather than inventing a route that does not exist.

Finish with the complaint letter generator. A formal, dated letter turns a grievance into a record: it obliges the operator to handle the matter through its published procedure instead of a support script, and it starts the clock that every escalation route depends on. Answer the structured questions and the generator builds a calm, factual letter you can download or have emailed to yourself, yours to edit and send from your own account address. If you would rather write it in your own words, the complaint letter template gives you the same structure to adapt by hand.

What comes after depends on what the operator does next. Silence and a written refusal are both useful, because each is evidence you can carry to the next stage. If the sums involved are serious, or the operator sits offshore where the free routes run out, a free eligibility check will tell you honestly whether there is a claim worth building, and how gambling loss recovery works explains what that process involves from end to end. No outcome is ever promised, and plenty of people who use these tools will not need us at all, which is the point of publishing them.