Operator File · Curaçao

Casinoways

Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.

Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 3 September 2026.

Entity: Sefiarray B.V.
Registration number: Not published
Licence number: OGL/2024/842/0350
Regulator: Curaçao Gaming Authority (CGA)
Status: Assessment in progress
Date checked: 6 September 2026
Register: Curaçao Gaming Authority register (edition of 16 September 2026)

Licence status: could not be validated against the Curaçao Gaming Authority register on 6 September 2026

Licence status: could not be validated against the Curaçao Gaming Authority (CGA) register on 6 September 2026.

Our free licence checker covers this and every other operator we hold a file on.

Platform and background

Casinoways is an offshore online casino aimed in part at British players who want to gamble outside the UK system. Independent reviewers place its launch around 2024, and it has grown quickly across mirror domains such as casinoways.com and casinoways1.com. The brand markets a large slots and live-dealer catalogue alongside cryptocurrency and card deposits, and it positions itself openly as a non-GamStop site, meaning it sits outside the UK self-exclusion scheme that blocks registered players from licensed British operators. That positioning is central to how UK players reach it: there is no UK Gambling Commission oversight, no GamStop coverage and no statutory ombudsman behind the brand. For someone who has lost money here, the practical consequence is that the usual UK consumer-protection routes do not apply, and any recovery effort has to begin with the operator's own internal complaints process and, where appropriate, regulated legal partners rather than a UK regulator.

Ownership and corporate structure

Casinoways is operated by Sefiarray B.V., a company registered in Curacao under company registration number 155219, with a registered office at Fransche Bloemweg 4, Willemstad, Curacao. This is confirmed both in the operator's own terms and conditions and in independent reviews. Sefiarray B.V. is the contracting party that UK players form an agreement with when they open an account, and it is the entity that any complaint or recovery correspondence is directed to. Because the company is incorporated in Curacao rather than the UK, there is no Companies House filing, no UK registered address and no domestic point of accountability. Establishing the correct legal entity matters: a complaint or a regulated legal claim has to name Sefiarray B.V. precisely, and players should keep records of the exact domain they used, since the brand runs through several near-identical mirror sites under the same ownership.

Licence position and UK status

Clinton & Co could not validate a licence for Casinoways against the Curaçao Gaming Authority register on 6 September 2026. Casinoways' own terms and conditions, corroborated by casino.guru and wagerpals.co.uk, state that Sefiarray B.V. holds application reference OGL/2024/842/0350 with the Curaçao Gaming Control Board (GCB). The Curaçao Gaming Authority register, v2 dataset, edition 3 September 2026, carries a row for that exact number naming Sefiarray B.V., with the status recorded as "Assessment in progress" and no further detail given. That register wording describes an application still under review, and the licence position cannot be validated as granted on the basis of what the operator states and what the register currently shows. Casinoways is not licensed by the UK Gambling Commission, so it cannot lawfully advertise to or be promoted as a UK-regulated casino, and it is not covered by GamStop. The United Kingdom does not appear on the operator's published Restricted Countries list, which names jurisdictions such as France, the Netherlands and the United States, and UK players report being able to register and deposit. The honest position for a UK player is therefore that access is possible but the licence position remains unverified: there is no regulator-backed dispute resolution, and casino.guru has flagged several terms and conditions clauses it regards as predatory, including one that can forfeit winnings on self-exclusion.

What UK players can do

If you lost money at Casinoways, particularly after asking to self-exclude or after being told to stop because of gambling harm, your experience is worth reviewing even though the operator is offshore and its licence position could not be validated. Because there is no UK Gambling Commission licence and no GamStop coverage, the route does not run through a UK regulator, but a structured complaint to Sefiarray B.V. through its internal complaints process is the necessary first step and creates the paper trail that any later action depends on. Keep everything: account statements, deposit and withdrawal records, the exact domain you used, and any message in which you told the operator about self-exclusion, addiction or affordability problems and a request to close the account. The strongest cases tend to involve ignored self-exclusion requests, an absence of affordability or source-of-funds checks, or confiscated winnings. Clinton & Co Advisors can assess the circumstances and, where there is a viable basis, work with regulated legal partners to pursue recovery. No outcome can be promised, but a documented, well-evidenced complaint is the foundation for any realistic attempt.

Is Casinoways withholding a withdrawal?

The playbook for a stalled Casinoways payout is in what to do when a casino withholds your winnings. Where the sum is substantial, a voided win, a confiscated balance or a withdrawal Casinoways will not release, our withheld winnings service sets out the evidence that matters and when a specialist assessment of a Casinoways case is proportionate.

What the record shows

Reported allegationcasino.guru (player complaint, unresolved)· 2025

A UK player reported on casino.guru that a self-exclusion request was ignored and that around GBP 66,000 (including roughly GBP 59,000 in winnings) was lost; the casino.guru complaints team recommended compensation of about EUR 27,000, which the operator declined, and the case was closed as unresolved.

Source

Reported allegationcasino.guru (player complaint, rejected)· 2025

A UK player reported on casino.guru that winnings of about EUR 13,751 were confiscated and the account closed after deposits were reclassified as high risk; the complaint was rejected after review, with the operator citing risk factors and refunding the original deposits.

Source

Is Casinoways legit?

"Legit" needs unpacking. Casinoways quotes licence OGL/2024/842/0350 on its site, which could not be validated against the Curaçao Gaming Authority (CGA) register. Our file records 2 documented items about Casinoways, set out above with their sources. No UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute framework do not apply, which matters more than any review score if something goes wrong. A licence is not a promise that players are treated fairly. You can verify a Curaçao licence yourself against the CGA's official register with our free licence checker.

Complaints about Casinoways

The most serious case in the public record is a UK player who reported on casino.guru that a self-exclusion request was ignored. According to that complaint, the player told customer support about a gambling addiction but was not given the tools to stop playing, and went on to lose around GBP 66,000, including roughly GBP 59,000 in winnings, during a period the player described as impaired judgement. The casino.guru complaints team concluded that support had been made aware of the situation and recommended compensation of about EUR 27,000; the operator declined to agree, and the case was closed as unresolved. In a separate reported case, a UK player said winnings of about EUR 13,751 were confiscated and the account permanently closed after previously accepted deposits were reclassified as high risk. That complaint was reviewed and rejected, with the operator citing risk factors. Alongside these, the dominant complaint theme across casino.guru and Trustpilot pools is friction over identity and KYC checks at the point of withdrawal. These are player accounts and a third-party panel's view, not proven regulatory findings, but the pattern is consistent and well documented.

A complaint about Casinoways should go to Casinoways itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Casinoways does not resolve it, escalation points at Curaçao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Casinoways's licence position could not be validated against the register (the reference on this file, OGL/2024/842/0350, is not confirmed for this brand), and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

If you are trying to recover money

Because no licence this file could confirm now stands behind Casinoways, there is no adjudicator anywhere that can order a refund, so recovery runs as a claim built on the Casinoways terms as they stood when you played and on the evidence your own records support, taken forward with a regulated legal partner where they support it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Check whether Casinoways appears on the Curaçao enforcement register before you write.

Two guides carry the detail for a Curaçao brand like Casinoways. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about Casinoways. Where you had self-excluded with Casinoways and it kept taking deposits, read what a failed self-exclusion is worth. The free complaint route finder maps the order for you.

If the amount is large

Size changes how Casinoways handles an account, and in Curaçao the anti-money-laundering regulations issued in January 2025 are the reason. They oblige Casinoways to complete customer due diligence once your financial transactions reach NAf 4,000, roughly £1,700 / $2,200, and Casinoways works that threshold out daily across all deposits and withdrawals since the relationship began, not on the single Casinoways payment in front of it. If the line is crossed on a Casinoways withdrawal request, the regulations say the Casinoways account should be frozen completely while the checks run. They also give the checks an end point: where Casinoways has not received the requested information and documents within 30 days of the threshold being reached, it must end the relationship, and if there is no presumption of money laundering the funds are to be transferred out of Casinoways to you. Enhanced due diligence applies to higher-risk accounts and is the source of the Casinoways questions about where the money came from, whether savings, salary, a property sale, dividends, an inheritance or previous winnings. Expect the Casinoways service to change too. A Casinoways host who was attentive at £500 / $650 a week can become hard to reach once a £60,000 / $78,000 balance is in play, and the limits written into the Casinoways terms start to bite. The Casinoways dispute route sits under Where you are playing from.

Where you are playing from

Your country changes the domestic angles below; it does not change the route, which sits with the Casinoways Curaçao licence. First, a complaint to Casinoways within six months of the incident under LOK Article 5.3: acknowledgement within a week, a Casinoways ruling within four weeks, one written four-week extension at most. Second, alternative dispute resolution, which the LOK obliges a licensee to offer and to pay for, which the Curaçao Gaming Authority requires to be run by a provider it has certified, and which it expects to complete within 90 days of the referral; a licensee with no certified provider engaged has missed that duty rather than escaped it. Third, the Authority itself at complaints@cga.cw, which does not handle individual Casinoways disputes or order compensation but may act against the Casinoways licence where complaints point to a breach. Last, the Curaçao courts, which Article 5.5 requires a licensee to name in its gaming agreement alongside Curaçao law, with Article 15.3 removing the old bar on enforcing a player’s claim against Casinoways.

The Casinoways licence could not be validated against the Curaçao Gaming Authority (CGA) register, so treat the licence route as conditional on that licence existing; the domestic angles below stand either way.

If you are in the United States

No state regulator can take up a Casinoways dispute, because Casinoways holds no state licence and online gambling in the United States is regulated state by state, which leaves the Casinoways account outside every state system. The August 2025 letter from 50 state attorneys general asked the Department of Justice to pursue injunctions, seize domains and work with payment processors against offshore sites such as Casinoways; useful pressure, but not a refund route for a Casinoways player. Log the Casinoways dispute with your state attorney general or consumer protection office, then pursue the Curaçao route above against Casinoways.

If you are in the EU

Two EU countries have court-recognised refund routes against an operator like Casinoways with no domestic licence. Austria’s Supreme Court held in 1 Ob 229/20p that contracts with a provider lacking an Austrian concession are ineffective and the stake is repayable, which is the position an Austrian Casinoways player would rely on. For a German Casinoways player the Court of Justice of the EU confirmed in Case C-440/23 (16 April 2026) that a player may claim restitution of stakes lost with an operator like Casinoways where the games were prohibited at home; that case concerned Malta-licensed operators rather than Casinoways, and the Federal Court of Justice’s lead decision, I ZR 216/25, is still pending, with a hearing listed for 17 September 2026, so a German Casinoways claim is not yet settled law. The Netherlands went the other way for a Casinoways player: on 3 July 2026 the Hoge Raad ruled that an unlicensed operator’s contracts are not automatically void, so a Dutch Casinoways player has no automatic refund, only case-by-case claims against Casinoways for mistake or in tort. Elsewhere in the EU we have found no sourced domestic route against Casinoways, so against Casinoways the Curaçao route above applies.

If you are in Canada or Australia

In Canada the only regulator with a player-dispute process is Ontario’s, and it reaches Ontario-registered sites only, so it does not reach Casinoways: the AGCO says it cannot get your money back from Casinoways and only assists with disputes about regulated sites, and iGaming Ontario has no legal relationship with unregulated operators and cannot refund wagers. Every other province runs a government monopoly, and we have found no domestic route against Casinoways there. In Australia the Interactive Gambling Act 2001 bans online casinos outright; ACMA accepts complaints about breaches but says plainly that Australian regulators cannot help if an overseas site such as Casinoways withholds your winnings, and points Casinoways players back to the licensing authority abroad. For Casinoways that means the Curaçao route above.

If you are in the UK

A UK player has no domestic adjudicator for a Casinoways dispute. The Gambling Commission says it is illegal to provide gambling to consumers in Great Britain without the operating licence Casinoways does not hold, wherever in the world the gambling is provided from, and Casinoways holds no such licence. So GAMSTOP, which covers only GB-licensed operators, never applied to Casinoways; the ADR requirement in the licence conditions, and IBAS, which adjudicates only against operators registered with it, do not reach Casinoways; and the Commission has no powers to resolve individual complaints or help consumers get money back from Casinoways, although it asks for unlicensed sites to be reported to intelligencereports@gamblingcommission.gov.uk. What reaches Casinoways is the Curaçao route above, the one attached to the Casinoways licence.

Sources

casino.guru: casino.guru Safety Index ~3.3 (Very low); casino.guru records no granted gambling licence for the operator; Curacao GCB application pending; predatory T&C clauses flagged including self-exclusion winnings forfeiture; the v2 Curaçao register separately carries licence OGL/2024/842/0350 for Sefiarray B.V. with status "Assessment in progress" (previously recorded before 3 September 2026; read date not logged; not re-read on 6 September 2026)
gamingcontrol.spin-cdn.com: Curaçao Gaming Authority register, v2 dataset, edition 3 September 2026, checked 6 September 2026 against the local file cga_register_2026-09-03_v2.csv: row found for licence OGL/2024/842/0350, licensee Sefiarray B.V., status "Assessment in progress", no status detail given
casinoways1.com: Operator T&Cs: operated by Sefiarray B.V., Curacao reg. 155219, registered office Fransche Bloemweg 4 Willemstad; application reference OGL/2024/842/0350 with Curacao GCB; Restricted Countries list (UK not listed) (previously recorded before 3 September 2026; read date not logged; not re-read on 6 September 2026)
wagerpals.co.uk: Sefiarray B.V. (Curacao CRN 155219); pending application OGL/2024/842/0350; launched 2024; accepts UK players; not UKGC-regulated; Safety Index 3.3 (previously recorded before 3 September 2026; read date not logged; not re-read on 6 September 2026)
casino.guru: UK player reported self-exclusion ignored, ~GBP 66,000 lost incl ~GBP 59,000 winnings; team recommended ~EUR 27,000; operator declined; closed unresolved (previously recorded before 3 September 2026; read date not logged; not re-read on 6 September 2026)
casino.guru: UK player reported ~EUR 13,751 winnings confiscated and account closed after deposits reclassified high risk; complaint rejected after review, original deposits refunded (previously recorded before 3 September 2026; read date not logged; not re-read on 6 September 2026)
nonukgamblingsites.co.uk

How we verified this: the Casinoways file draws on Curaçao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Casinoways

Can I get my money back from Casinoways?

Possibly. No licence this file could confirm now stands behind Casinoways, so there is no regulator or adjudicator anywhere that can order a refund. Recovery instead works through the Casinoways terms as they stood when you played, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Is Casinoways legit?

Who operates Casinoways, and is it licensed?

Casinoways is operated by Sefiarray B.V. The licence reference on this file for Casinoways, OGL/2024/842/0350, could not be confirmed for this brand against the Curaçao register check recorded here. It is recorded as listed under Curaçao Gaming Authority (CGA). The brand has operated since 2024. This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.

Does Casinoways accept UK players?

Casinoways's position on UK players is not clear-cut. Not UKGC-licensed and outside GamStop; the UK is not on the operator's Restricted Countries list and UK players report being able to register and play. Whichever applies, the licence in force when you played is what shapes the routes open to you.

Is there anything documented on file about Casinoways?

Our research records 2 reported allegations for Casinoways, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

What should I do if Casinoways will not pay out or has frozen my account?

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

Will Casinoways know I contacted Clinton & Co?

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Casinoways holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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