Operator File · Curaçao

MyStake

Licence status, GamStop coverage and any publicly documented issues for MyStake, with sources. A listing is a record, not an allegation of wrongdoing.

The group behind MyStake

MyStake is the flagship brand of Santeda International B.V., a company incorporated in Curacao under registration 151296. The same company sits behind a family of casino and sportsbook sites that includes Velobet, Goldenbet, Cosmobet, Rolletto and Donbet, which share licensing, infrastructure and broadly similar terms. Industry ownership trackers record the group's Curacao Gaming Authority licence as OGL/2024/1798/1048, issued under the island's post-2024 direct-licensing regime. Because the brands sit on one corporate spine, a pattern experienced at one Santeda site is frequently mirrored at its siblings, which matters when assessing how a dispute is likely to run.

Licence and UK position

A Curacao Gaming Authority licence is the only gaming authorisation MyStake points to. Neither MyStake nor Santeda appears on the UK Gambling Commission's public register, and the group's own terms name the United Kingdom as a restricted territory. That has two consequences for a UK player. GamStop cannot block the site, because GamStop reaches only UK-licensed operators, and none of the UK's dispute machinery, from approved ADR providers to Commission oversight, applies to the operator. In 2022 Spain's gambling regulator, the DGOJ, fined Santeda International B.V. five million euros and imposed a two-year ban for unlicensed activity in the Spanish market, a primary regulator action that shows how the group has operated into markets where it held no local permission.

The GAMRS allegations

In December 2025 GamblingNews reported research by GAMRS, an independent monitoring body, which alleged that the Santeda brands together form a black-market network turning over more than two billion pounds a year. The report attributed roughly 1.2 billion pounds of annual turnover to MyStake alone and estimated that UK players account for 64.8 per cent of its traffic, a striking concentration for a site whose terms restrict the UK. It also carried customer testimony gathered across the network, including a GamStop-registered individual who reported losing around 49,300 pounds over three days after receiving offers linked to the group's brands. These figures and accounts are third-party research and testimony reported by the press, not a regulator's findings or a court judgment, and this file presents them strictly as allegations.

What the record shows

Regulator / court actionDGOJ (Direccion General de Ordenacion del Juego, Spain)· 2022 (reported)

Spain's gambling regulator (DGOJ) fined operator Santeda International B.V. EUR 5m and imposed a two-year ban for unlicensed online gambling activity in Spain (primary regulator action against the parent, not MyStake-specific).

Source
Reported allegationGAMRS (independent monitoring body), reported by GamblingNews· 2025-12-22

Independent GAMRS report placed MyStake at the centre of an estimated ~£2bn Santeda black-market network, attributing roughly £1.2bn of annual turnover to MyStake alone and putting UK players at 64.8% of its traffic, with testimony from a GamStop-registered individual reporting ~£49,300 lost in three days. THIS IS A THIRD-PARTY RESEARCH REPORT / ALLEGATION, NOT a regulator ruling or court judgment.

Source

Complaints about MyStake

No verified, attributable record of MyStake-specific withdrawal refusals has been documented, and this file does not assert one. What players at the group's sites widely describe on complaints platforms is the friction familiar from offshore casinos generally: identity checks that repeat after documents have been supplied, balances held for unexplained security reviews, disputes over bonus wagering terms raised at the point of cash-out, and payments that arrive slowly or in parts after persistent chasing. These are attributed player accounts rather than findings, and identity and source-of-funds checks can be a legitimate obligation. Their significance is the setting: with no UK regulator behind the site, the operator's own process is usually the only formal recourse, so a complete written record is what keeps a later claim alive.

A complaint about MyStake should go to MyStake itself first, in writing through its published procedure, with every reply kept. If MyStake does not resolve it, escalation points at Curaçao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

MyStake is regulated by Curaçao Gaming Authority (CGA) under licence OGL/2024/1798/1048, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

If you are trying to recover money

Because MyStake is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on MyStake's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint. Our step-by-step guide to your options when MyStake does not pay covers this operator in detail.

Sources

How we verified this: the MyStake file draws on Curaçao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about MyStake

Can I get my money back from MyStake?

Possibly. MyStake is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

MyStake is operated by Santeda International B.V., licensed in Curaçao, under licence OGL/2024/1798/1048. It is recorded as licensed under Curacao Gaming Authority (CGA). It sits outside GamStop, so a GamStop self-exclusion does not block it.

MyStake does not list the UK as an accepted market. T&Cs list the United Kingdom as restricted; the GAMRS report nonetheless put UK players at 64.8% of MyStake traffic and alleged marketing to GamStop-registered individuals Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action and 1 reported allegation for MyStake, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is MyStake holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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