Jokersino Casino
Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.
Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 3 September 2026.
- Entity
- Reported as Non Videri B.V.
- Registration number
- Not published
- Licence number
- ALSI-202412035-FI2
- Regulator
- Anjouan Gaming (Union of the Comoros)
- Status
- Listed
- Date checked
- 3 September 2026
- Register
- the Anjouan Gaming licence register, searchable by domain.
Reported as Non Videri B.V. (address given as Abraham de Veerstraat 9, Willemstad, Curacao) by casino.guru and listing sites; a casino.guru complaint case summary instead names the operating entity as Rabocse SRL; separately, the operator's own .ca site names Group Gaem B.V. with payment processing via Gaem Limited. The exact contracting entity is not consistently stated across sources.
Licence status: could not be validated against the Anjouan Gaming (Union of the Comoros) register on 3 September 2026.
Our free licence checker covers this and every other operator we hold a file on.
What Jokersino Casino is
Jokersino Casino is an online casino that appeared around 2023 and runs as a crypto-friendly, multi-currency platform offering slots, live dealer tables, roulette, blackjack, video poker and jackpot games from a range of studios. The brand is reached through more than one near-identical domain, and the version that loads for review presents itself to Canadian and other non-UK audiences rather than to British players, advertising bonuses quoted in Canadian dollars. The independent review publisher casino.guru lists 30 payment options, including Visa, Mastercard, Neteller, Skrill and a range of cryptocurrencies such as Bitcoin, Ethereum and Litecoin, and notes the website is available in 13 languages while live chat and support are English only. It also records restrictive transaction limits: a withdrawal cap of 1,000 euros per day and 2,000 euros per week and a 100,000 euro daily net win limit, with the withdrawal cap applied even to progressive jackpot wins, which casino.guru flags as unusual because such jackpots are normally paid by the game provider.
Ownership and the conflicting corporate picture
The ownership picture for Jokersino is genuinely unclear, and that matters. casino.guru and several listing sites report the casino as owned by Non Videri B.V., a company given the address Abraham de Veerstraat 9, Willemstad, Curacao, and describe a wider stable of similar-looking brands. One player complaint on casino.guru names four of these directly, reporting that Slottio, Aphrodite, MadCasino and Kingdom all sent the same automated account-closure email, which the player presented as evidence of a coordinated pattern across the group. casino.guru's own case summary for the largest confiscation complaint, however, describes Jokersino as operated by Rabocse SRL under a gaming licence, not Non Videri B.V. Adding a third name, the operator's own .ca site states the casino is run by Group Gaem B.V., with payment processing via Gaem Limited. Clinton & Co does not treat any single one of these as settled. The exact contracting company can decide who a complaint is properly directed at, so it should be confirmed from a player's own account documents and emails rather than assumed.
Licence and the position for UK players
The licensing position is as inconsistent as the ownership. casino.guru records Jokersino as holding a Comoros licence issued by Anjouan Gaming, citing the reference ALSI-202412035-FI2, and complaint mediators directed dissatisfied players to escalate to the Anjouan Gaming Authority. The operator's own .ca site instead claims a Curacao eGaming licence numbered 5536/JAZ. These do not reconcile, which is itself a reason for caution because the licensing position cannot be pinned down from a single consistent source. What is clear is that Jokersino holds no UK Gambling Commission licence under either account. Independent analysis of the Anjouan regime notes that an Anjouan licence brings no binding third-party adjudication through IBAS or eCOGRA and not the comprehensive player-protection framework the UKGC mandates. Because the operator sits outside the UK system, it is not part of GamStop, so a British player who had self-excluded through GamStop could still have opened and funded an account here. For UK players this means the usual UK routes, GamStop, the UKGC and IBAS, do not apply, and any complaint must run through the operator's own process and then any avenue the offshore licence allows.
How Clinton & Co can help
If you are a UK resident who lost money at Jokersino Casino, the recurring pattern in the public record, winnings cancelled at the point of withdrawal, accounts closed citing a terms breach after verification had already been passed, and limited or no response to complaints, is exactly the kind of situation we review. Clinton & Co Advisors is a claims consultancy, not a law firm and not a casino-finder. We start by establishing the facts: which legal entity you actually contracted with, given the conflicting Non Videri B.V., Rabocse SRL and Group Gaem B.V. names that appear across sources, which licence the operator was relying on, whether checks on affordability or self-exclusion were ignored, and what your own transaction and email records show. From there we frame a complaint through the operator's formal process and, where appropriate, work alongside regulated legal partners on the next step. We do not promise recovery, and outcomes depend on the facts and evidence in each case. The most useful thing you can do before contacting us is to preserve everything: account statements, deposit and withdrawal records, the bonus terms as they appeared at the time, and the full email trail around any account closure.
Is Jokersino Casino withholding a withdrawal?
The playbook for a stalled Jokersino Casino payout is in what to do when a casino withholds your winnings. Where the sum is substantial, a voided win, a confiscated balance or a withdrawal Jokersino Casino will not release, our withheld winnings service sets out the evidence that matters and when a specialist assessment of a Jokersino Casino case is proportionate.
What the record shows
A player from French Guiana reported that around 1,789 euros in pending withdrawals were voided after a winning session in March 2026 and the account was closed, with a generic deposit refund offered and rejected. The player reported receiving the same automated closure email from four sister sites (Slottio, Aphrodite, MadCasino, Kingdom) said to be operated by Non Videri B.V. casino.guru recorded the complaint as Unresolved (no reaction, 416 black points).
SourceA player from Canada reported that winnings of C$1,500 were confiscated on the basis of an alleged bonus-terms breach the player said they did not commit, citing recorded and live-streamed evidence that the cited game was never played; the player said they were pursuing legal action. casino.guru recorded the complaint as Unresolved (no reaction, 269 black points).
SourceA player from Argentina reported that their account was closed without the right to reopen after verification and a C$1,700 win in November 2024, with the casino citing a breach of Terms and Conditions; the player later confirmed their deposits were refunded to their crypto wallet and casino.guru marked the case Resolved.
SourceReview publisher casino.guru assigns Jokersino Casino a Low Safety Index of 4.6 (last updated 01/2026), citing a very high sum of disputed winnings relative to the casino's small estimated size, a withdrawal limit applied even to progressive jackpot wins, and fake games detected; it recommends players stay away. The casino is recorded with four complaints and 965 black points in total.
SourceIs Jokersino Casino legit?
"Legit" needs unpacking. Jokersino Casino quotes licence ALSI-202412035-FI2 on its site, which could not be validated against the Anjouan Gaming (Union of the Comoros) register. Our file records 4 documented items about Jokersino Casino, set out above with their sources. No UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute framework do not apply, which matters more than any review score if something goes wrong. A licence is not a promise that players are treated fairly.
Complaints about Jokersino Casino
casino.guru gives Jokersino Casino a Low Safety Index of 4.6, last updated in January 2026, and explicitly recommends players stay away, noting a very high sum of disputed winnings for a casino of its small estimated size, along with detected fake games. Four complaints are logged in total, three marked unresolved and one resolved, contributing 965 black points. A player from French Guiana reported that roughly 1,789 euros in pending withdrawals were voided after a winning session in March 2026 and the account closed, despite earlier withdrawals having been approved; the player rejected the offered deposit refund and reported identical closure emails from four named sister sites. A player from Canada reported that C$1,500 was confiscated over an alleged bonus-rules breach they said they had recorded and live-streamed evidence against, and said they were pursuing legal action. Both of those were marked Unresolved after the casino did not engage with mediation. A third case, from Argentina, involved a C$1,700 win in November 2024 and an account closed for an alleged terms breach; that one was marked Resolved after the player confirmed their deposits were refunded to their crypto wallet. These are player accounts and casino.guru's published assessment, not regulator findings, and are reported here as allegations and a review-publisher verdict.
A complaint about Jokersino Casino should go to Jokersino Casino itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Jokersino Casino does not resolve it, escalation runs through the Anjouan route set out under Where you are playing from, because the Anjouan authority does not handle player complaints itself. The sequence is set out in how to escalate a casino complaint.
What the licence requires
Jokersino Casino's licence position could not be validated against the register (the reference on this file, ALSI-202412035-FI2, is not confirmed for this brand), and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.
If you are trying to recover money
Because no licence this file could confirm now stands behind Jokersino Casino, there is no adjudicator anywhere that can order a refund, so recovery runs as a claim built on the Jokersino Casino terms as they stood when you played and on the evidence your own records support, taken forward with a regulated legal partner where they support it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.
Jokersino Casino sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before Jokersino Casino took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to Jokersino Casino, licensed in Anjouan (Comoros), use the free complaint route finder.
If the amount is large
On a large Jokersino Casino withdrawal the striking feature of the Anjouan regime is what it does not say. The Authority publishes no customer due diligence threshold, no source-of-funds requirement and no timescale for paying a player; the licence conditions and the code of conduct reach only as far as requiring Jokersino Casino to segregate player balances from operating funds and to resolve complaints within reasonable timelines. So there is no external figure at which Jokersino Casino must verify you, and no external deadline once Jokersino Casino starts. The document that decides the position is the Jokersino Casino terms, which is where the verification rights, the daily, weekly or monthly withdrawal caps and any maximum win clause on a bonus live. Save the version in force on the day of the win, because terms change and the one that was live when the balance built is the one to hold Jokersino Casino to. The pattern to expect on a £50,000 / $65,000 balance is a quieter Jokersino Casino host than the one who answered on a £2,000 / $2,600 payout, and payout caps that stretch the money out over months. The complaint route and its 30-day clock are set out under Where you are playing from.
Where you are playing from
The Anjouan complaint policy is short and it is the whole route against Jokersino Casino, whichever country you are in. Step one is a complaint to the Jokersino Casino complaints procedure, which the policy routes through the interactive seal where the Jokersino Casino site carries one, with 30 calendar days for Jokersino Casino to respond and a 14-calendar-day limit for disputes about a game outcome. Step two, once those 30 days have passed without resolution or reply, is a referral to one of the approved ADR providers: EGIS-ADR, Axion ADR, iGaming ADR or CADRE B.V. Participation is mandatory for Jokersino Casino, Jokersino Casino bears the costs, and all communications must be in English. Complaints from players in an excluded territory fall outside the policy altogether, which is why the country paragraphs below carry real weight here. The Authority does not adjudicate complaints and publishes no deadline for the ADR stage, so the clock that matters is the 30-day one. Beyond ADR the remaining step is a court claim against the entity that operates Jokersino Casino.
The Jokersino Casino licence could not be validated against the Anjouan Gaming (Union of the Comoros) register, so treat the licence route as conditional on that licence existing; the domestic angles below stand either way.
If you are in the United States
Online gambling in the United States is regulated state by state, and Jokersino Casino holds no state licence, so no state regulator has authority over your Jokersino Casino account or over the money Jokersino Casino is holding. That is the point a bipartisan coalition of 50 state attorneys general put to the Department of Justice in August 2025, asking it to act against offshore platforms operating without proper licensure: enforcement, not a refund scheme for a Jokersino Casino player. A complaint to your state attorney general or state consumer protection office puts the Jokersino Casino dispute on record. The money route against Jokersino Casino is the Anjouan route above, the one attached to the Jokersino Casino licence.
If you are in the EU
Whether an EU player has a domestic claim against Jokersino Casino depends on the country. In Austria the position on an operator like Jokersino Casino is settled: the OGH in 1 Ob 229/20p held that a provider without an Austrian concession acts unlawfully, its contracts are ineffective and the player is entitled to repayment of the stake, so an Austrian Jokersino Casino player has a recognised route. In Germany the Court of Justice of the EU (Case C-440/23, 16 April 2026) confirmed that EU law does not prevent a restitution claim for stakes lost with Jokersino Casino on games prohibited in the player’s home state, though that ruling concerned Malta-licensed operators rather than Jokersino Casino and the BGH’s lead decision (I ZR 216/25, hearing 17 September 2026) is pending, so a German Jokersino Casino claim is not yet settled law. The Dutch Supreme Court ruled on 3 July 2026 that contracts with an unlicensed operator such as Jokersino Casino are not automatically void, so a Dutch Jokersino Casino player has no automatic refund, only a possible claim against Jokersino Casino for mistake or in tort. For every other EU country the sourced route against Jokersino Casino is the Anjouan route above, the one attached to the Jokersino Casino licence.
If you are in Canada or Australia
From Canada or Australia the route against Jokersino Casino is the same offshore one, because the domestic bodies say so themselves. The AGCO in Ontario cannot get your money back and only assists with disputes about regulated sites, so not with Jokersino Casino; iGaming Ontario cannot settle bets, refund wagers or award compensation and has no legal relationship with unregulated operators such as Jokersino Casino; and the other provinces, which run government monopolies, give no route we could source against Jokersino Casino. In Australia the Interactive Gambling Act 2001 bans online casinos, ACMA accepts complaints about breaches, and it warns that Australian regulators cannot help if an illegal service withholds your winnings. Against Jokersino Casino, pursue the Anjouan route above.
If you are in the UK
In Great Britain any operator serving consumers needs a Gambling Commission operating licence regardless of where it is based, and Jokersino Casino does not hold one, so nothing in that framework binds Jokersino Casino. The consequences for a Jokersino Casino player are practical: GAMSTOP only covers GB-licensed operators, so a self-exclusion did not block Jokersino Casino; the ADR duty in the Commission’s licence conditions binds Commission licensees only, which does not include Jokersino Casino, and IBAS adjudicates only against operators registered with it, so no UK adjudicator can hear a Jokersino Casino dispute; and the Commission itself says it has no power to resolve individual complaints or recover money from Jokersino Casino, though it takes reports of unlicensed sites at intelligencereports@gamblingcommission.gov.uk. The route that does reach Jokersino Casino is the Anjouan route above, the one attached to the Jokersino Casino licence.
Sources
- casino.guru: Owner listed as Non Videri B.V.; Comoros licence via Anjouan Gaming, ref ALSI-202412035-FI2; established 2023; Safety Index 4.6 Low (last updated 01/2026); four complaints (3 unresolved, 1 resolved) and 965 black points; fake games detected; EUR 1,000/day and EUR 2,000/week withdrawal limits and EUR 100,000 daily net win limit, applied even to progressive jackpot wins; does not accept US players; recommends players stay away
- casino.guru: French Guiana player report: ~1,789 euros voided, account closed 15 March 2026, deposit refund offered and rejected; identical closure emails reported from Slottio/Aphrodite/MadCasino/Kingdom said to be Non Videri B.V.; Unresolved, 416 black points; case summary states JokerSino was operated by Rabocse SRL and the player was advised to escalate to the Anjouan Gaming Authority
- casino.guru: Canada player report: C$1,500 confiscated on alleged bonus-terms breach, disputed with recorded/live-streamed evidence; player pursued legal action; Unresolved, 269 black points; advised to contact the Anjouan Gaming Authority
- casino.guru: Argentina player report: account closed after a C$1,700 win on 23 November 2024 citing a T&C breach; deposits later refunded to the player's crypto wallet; marked Resolved
- sistersites.bet: Jokersino reported as operated by Non Videri B.V. at Abraham de Veerstraat 9, Willemstad, Curacao, and listed as part of a wider Non Videri B.V. stable of casino brands
- jokersinocasino.ca: Operator's own site: markets to Canadian players in CAD; claims Curacao eGaming licence No. 5536/JAZ issued to Group Gaem B.V., with payment processing via Gaem Limited; lists no country restrictions and does not mention the UK or GamStop
- ukpolitical.info: Independent analysis: an Anjouan licence does not provide binding third-party adjudication (IBAS or eCOGRA) or the comprehensive player-protection framework the UKGC mandates
How we verified this: the Jokersino Casino file draws on Anjouan Gaming (Union of the Comoros) records, licence registers and attributed player reports, checked as our editorial standards describe.
Common questions about Jokersino Casino
Can I get my money back from Jokersino Casino?
Possibly. No licence this file could confirm now stands behind Jokersino Casino, so there is no regulator or adjudicator anywhere that can order a refund. Recovery instead works through the Jokersino Casino terms as they stood when you played, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.
Is Jokersino Casino legit?
"Legit" needs unpacking. Jokersino Casino quotes licence ALSI-202412035-FI2 on its site, which could not be validated against the Anjouan Gaming (Union of the Comoros) register. Our file records 4 documented items about Jokersino Casino, set out above with their sources. No UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute framework do not apply, which matters more than any review score if something goes wrong. A licence is not a promise that players are treated fairly.
Who operates Jokersino Casino, and is it licensed?
Jokersino Casino is operated by Reported as Non Videri B.V. The licence reference on this file for Jokersino Casino, ALSI-202412035-FI2, could not be confirmed for this brand against the Anjouan (Comoros) register check recorded here. It is recorded as listed under Anjouan Gaming (Union of the Comoros). The brand has operated since 2023. This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.
Does Jokersino Casino accept UK players?
Jokersino Casino's position on UK players is not clear-cut. Not UKGC-licensed. The reachable .ca site markets to Canadian players and lists no country restrictions, naming neither GamStop nor the United Kingdom; independent analysis notes an Anjouan licence provides no binding IBAS or eCOGRA adjudication and not the UKGC player-protection framework. There is no UKGC oversight or IBAS route for UK players here. Whichever applies, the licence in force when you played is what shapes the routes open to you.
Is there anything documented on file about Jokersino Casino?
Our research records 3 reported allegations and 1 further item on record for Jokersino Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.
What should I do if Jokersino Casino will not pay out or has frozen my account?
Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.
Will Jokersino Casino know I contacted Clinton & Co?
No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.
Is Jokersino Casino holding your money?
The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.
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