Operator File · Anjouan (Comoros)

Jokersino Casino

Licence status, GamStop coverage and any publicly documented issues for Jokersino Casino, with sources. A listing is a record, not an allegation of wrongdoing.

What Jokersino Casino is

Jokersino Casino is an online casino that appeared around 2023 and runs as a crypto-friendly, multi-currency platform offering slots, live dealer tables, roulette, blackjack, video poker and jackpot games from a range of studios. The brand is reached through more than one near-identical domain, and the version that loads for review presents itself to Canadian and other non-UK audiences rather than to British players, advertising bonuses quoted in Canadian dollars. The independent review publisher casino.guru lists 30 payment options, including Visa, Mastercard, Neteller, Skrill and a range of cryptocurrencies such as Bitcoin, Ethereum and Litecoin, and notes the website is available in 13 languages while live chat and support are English only. It also records restrictive transaction limits: a withdrawal cap of 1,000 euros per day and 2,000 euros per week and a 100,000 euro daily net win limit, with the withdrawal cap applied even to progressive jackpot wins, which casino.guru flags as unusual because such jackpots are normally paid by the game provider.

Ownership and the conflicting corporate picture

The ownership picture for Jokersino is genuinely unclear, and that matters. casino.guru and several listing sites report the casino as owned by Non Videri B.V., a company given the address Abraham de Veerstraat 9, Willemstad, Curacao, and describe a wider stable of similar-looking brands. One player complaint on casino.guru names four of these directly, reporting that Slottio, Aphrodite, MadCasino and Kingdom all sent the same automated account-closure email, which the player presented as evidence of a coordinated pattern across the group. casino.guru's own case summary for the largest confiscation complaint, however, describes Jokersino as operated by Rabocse SRL under a gaming licence, not Non Videri B.V. Adding a third name, the operator's own .ca site states the casino is run by Group Gaem B.V., with payment processing via Gaem Limited. Clinton & Co does not treat any single one of these as settled. The exact contracting company can decide who a complaint is properly directed at, so it should be confirmed from a player's own account documents and emails rather than assumed.

Licence and the position for UK players

The licensing position is as inconsistent as the ownership. casino.guru records Jokersino as holding a Comoros licence issued by Anjouan Gaming, citing the reference ALSI-202412035-FI2, and complaint mediators directed dissatisfied players to escalate to the Anjouan Gaming Authority. The operator's own .ca site instead claims a Curacao eGaming licence numbered 5536/JAZ. These do not reconcile, which is itself a reason for caution because the licensing position cannot be pinned down from a single consistent source. What is clear is that Jokersino holds no UK Gambling Commission licence under either account. Independent analysis of the Anjouan regime notes that an Anjouan licence brings no binding third-party adjudication through IBAS or eCOGRA and not the comprehensive player-protection framework the UKGC mandates. Because the operator sits outside the UK system, it is not part of GamStop, so a British player who had self-excluded through GamStop could still have opened and funded an account here. For UK players this means the usual UK routes, GamStop, the UKGC and IBAS, do not apply, and any complaint must run through the operator's own process and then any avenue the offshore licence allows.

What players report

casino.guru gives Jokersino Casino a Low Safety Index of 4.6, last updated in January 2026, and explicitly recommends players stay away, noting a very high sum of disputed winnings for a casino of its small estimated size, along with detected fake games. Four complaints are logged in total, three marked unresolved and one resolved, contributing 965 black points. A player from French Guiana reported that roughly 1,789 euros in pending withdrawals were voided after a winning session in March 2026 and the account closed, despite earlier withdrawals having been approved; the player rejected the offered deposit refund and reported identical closure emails from four named sister sites. A player from Canada reported that C$1,500 was confiscated over an alleged bonus-rules breach they said they had recorded and live-streamed evidence against, and said they were pursuing legal action. Both of those were marked Unresolved after the casino did not engage with mediation. A third case, from Argentina, involved a C$1,700 win in November 2024 and an account closed for an alleged terms breach; that one was marked Resolved after the player confirmed their deposits were refunded to their crypto wallet. These are player accounts and casino.guru's published assessment, not regulator findings, and are reported here as allegations and a review-publisher verdict.

How Clinton & Co can help

If you are a UK resident who lost money at Jokersino Casino, the recurring pattern in the public record, winnings cancelled at the point of withdrawal, accounts closed citing a terms breach after verification had already been passed, and limited or no response to complaints, is exactly the kind of situation we review. Clinton & Co Advisors is a UK FCA-regulated consultancy, not a law firm and not a casino-finder. We start by establishing the facts: which legal entity you actually contracted with, given the conflicting Non Videri B.V., Rabocse SRL and Group Gaem B.V. names that appear across sources, which licence the operator was relying on, whether checks on affordability or self-exclusion were ignored, and what your own transaction and email records show. From there we frame a complaint through the operator's formal process and, where appropriate, work alongside regulated legal partners on the next step. We make no guarantees about recovery, and outcomes depend on the facts and evidence in each case. The most useful thing you can do before contacting us is to preserve everything: account statements, deposit and withdrawal records, the bonus terms as they appeared at the time, and the full email trail around any account closure.

What the record shows

Reported allegationcasino.guru Complaint Resolution Centre (player report; review publisher, not a regulator)· 2026-03

A player from French Guiana reported that around 1,789 euros in pending withdrawals were voided after a winning session in March 2026 and the account was closed, with a generic deposit refund offered and rejected. The player reported receiving the same automated closure email from four sister sites (Slottio, Aphrodite, MadCasino, Kingdom) said to be operated by Non Videri B.V. casino.guru recorded the complaint as Unresolved (no reaction, 416 black points).

Source
Reported allegationcasino.guru Complaint Resolution Centre (player report; review publisher, not a regulator)· 2025

A player from Canada reported that winnings of C$1,500 were confiscated on the basis of an alleged bonus-terms breach the player said they did not commit, citing recorded and live-streamed evidence that the cited game was never played; the player said they were pursuing legal action. casino.guru recorded the complaint as Unresolved (no reaction, 269 black points).

Source
Reported allegationcasino.guru Complaint Resolution Centre (player report; review publisher, not a regulator)· 2024-11

A player from Argentina reported that their account was closed without the right to reopen after verification and a C$1,700 win in November 2024, with the casino citing a breach of Terms and Conditions; the player later confirmed their deposits were refunded to their crypto wallet and casino.guru marked the case Resolved.

Source
On recordcasino.guru (review publisher, not a regulator)· 2026-01

Review publisher casino.guru assigns Jokersino Casino a Low Safety Index of 4.6 (last updated 01/2026), citing a very high sum of disputed winnings relative to the casino's small estimated size, a withdrawal limit applied even to progressive jackpot wins, and fake games detected; it recommends players stay away. The casino is recorded with four complaints and 965 black points in total.

Source

What the licence requires

Jokersino Casino is regulated by Anjouan Gaming (Union of the Comoros) under licence casino.guru lists Comoros / Anjouan reference ALSI-202412035-FI2; the operator's own .ca site separately claims Curacao eGaming licence No. 5536/JAZ; the two do not reconcile and neither is independently confirmed, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.

If you are trying to recover money

Because Jokersino Casino is licensed in Anjouan (Comoros) and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Jokersino Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Sources

  • casino.guru: Owner listed as Non Videri B.V.; Comoros licence via Anjouan Gaming, ref ALSI-202412035-FI2; established 2023; Safety Index 4.6 Low (last updated 01/2026); four complaints (3 unresolved, 1 resolved) and 965 black points; fake games detected; EUR 1,000/day and EUR 2,000/week withdrawal limits and EUR 100,000 daily net win limit, applied even to progressive jackpot wins; does not accept US players; recommends players stay away
  • casino.guru: French Guiana player report: ~1,789 euros voided, account closed 15 March 2026, deposit refund offered and rejected; identical closure emails reported from Slottio/Aphrodite/MadCasino/Kingdom said to be Non Videri B.V.; Unresolved, 416 black points; case summary states JokerSino was operated by Rabocse SRL and the player was advised to escalate to the Anjouan Gaming Authority
  • casino.guru: Canada player report: C$1,500 confiscated on alleged bonus-terms breach, disputed with recorded/live-streamed evidence; player pursued legal action; Unresolved, 269 black points; advised to contact the Anjouan Gaming Authority
  • casino.guru: Argentina player report: account closed after a C$1,700 win on 23 November 2024 citing a T&C breach; deposits later refunded to the player's crypto wallet; marked Resolved
  • sistersites.bet: Jokersino reported as operated by Non Videri B.V. at Abraham de Veerstraat 9, Willemstad, Curacao, and listed as part of a wider Non Videri B.V. stable of casino brands
  • jokersinocasino.ca: Operator's own site: markets to Canadian players in CAD; claims Curacao eGaming licence No. 5536/JAZ issued to Group Gaem B.V., with payment processing via Gaem Limited; lists no country restrictions and does not mention the UK or GamStop
  • ukpolitical.info: Independent analysis: an Anjouan licence does not provide binding third-party adjudication (IBAS or eCOGRA) or the comprehensive player-protection framework the UKGC mandates
FAQ

Common questions about Jokersino Casino

Can I get my money back from Jokersino Casino?

Possibly. Jokersino Casino is licensed in Anjouan (Comoros), outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Jokersino Casino is operated by Reported as Non Videri B.V., licensed in Anjouan (Comoros), under licence casino.guru lists Comoros / Anjouan reference ALSI-202412035-FI2; the operator's own .ca site separately claims Curacao eGaming licence No. 5536/JAZ; the two do not reconcile and neither is independently confirmed. It is recorded as listed under casino.guru records a Comoros licence issued by Anjouan Gaming; the operator's own .ca site instead claims a Curacao eGaming licence; neither is a UK Gambling Commission licence and the Anjouan regime in particular is widely questioned. The brand has operated since 2023. It sits outside GamStop, so a GamStop self-exclusion does not block it.

Jokersino Casino's position on UK players is not clear-cut. Not UKGC-licensed. The reachable .ca site markets to Canadian players and lists no country restrictions, naming neither GamStop nor the United Kingdom; independent analysis notes an Anjouan licence provides no binding IBAS or eCOGRA adjudication and not the UKGC player-protection framework. There is no UKGC oversight or IBAS route for UK players here. Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 3 reported allegations and 1 further item on record for Jokersino Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Jokersino Casino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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