Operator File · Anjouan (Comoros)

Playzilla Casino

Licence status, GamStop coverage and any publicly documented issues for Playzilla Casino, with sources. A listing is a record, not an allegation of wrongdoing.

Platform and background

Playzilla Casino launched in 2021 as an offshore online casino and sportsbook aimed at international players, offering a large library of slots, live-dealer tables and in-play betting. It sits inside a sprawling network of sister brands run by the same operator, the best known of which is Boomerang Bet. The brand markets itself heavily through bonuses and free spins and accepts both fiat and cryptocurrency, a common profile for casinos that operate outside the major regulated European markets. For UK players, the important context is that Playzilla is not a Gambling Commission licensee and does not hold a UK licence; it is an offshore operator whose terms place the United Kingdom on its restricted list. That distinction matters because the consumer protections, dispute routes and self-exclusion safeguards that apply to UKGC-licensed sites do not apply here, and any money lost is governed by the operator's own terms rather than UK gambling rules.

Ownership and corporate history

Playzilla is operated by NovaForge Ltd, a company registered in the Autonomous Island of Anjouan, Union of the Comoros, under trade register number 15684, with an address in Mutsamudu. NovaForge runs a very large portfolio of brands beyond Playzilla, with Boomerang Bet among the most prominent. The corporate history is worth tracing carefully: the brand is reported to have been operated formerly under Rabidi N.V., a Curacao-registered company, and the same network has since restructured around NovaForge Ltd. As the Curacao framework changed and operators migrated, the group moved to an Anjouan licence under the newer entity. This kind of jurisdiction shift, from Curacao under Rabidi N.V. to Anjouan under NovaForge Ltd, is significant for anyone trying to identify the correct legal entity behind a deposit, because the operating company named in older reviews and account documents may differ from the one named today.

Licence and UK position

Playzilla operates under an Anjouan Gaming licence issued to NovaForge Ltd, numbered ALSI-152406028-FI2. Anjouan is a small Comoros-based licensing regime that has absorbed many former Curacao brands; it offers a far lighter standard of oversight than the UK, Malta or Gibraltar regimes, and does not provide UK-equivalent consumer safeguards. Crucially, Playzilla holds no UK Gambling Commission licence. Operators on an Anjouan licence are expected to geo-block regulated markets, and reports of Playzilla's terms list the United Kingdom among the restricted countries alongside markets such as the United States, France and Germany, meaning UK residents are not permitted to register under the rules of the site. Because the brand is not UKGC-licensed, it is not part of the GAMSTOP national self-exclusion scheme, so a UK player who has self-excluded through GAMSTOP would not be blocked from an offshore site like this one. UK players who report having accessed and deposited despite the restriction should keep all account records, as these establish who they were really dealing with.

What players report

On the complaints board at casino.guru, players have reported a recurring pattern around Playzilla. The common thread is winnings being blocked or voided after a prolonged verification process, in some cases lasting more than twenty days, followed by accounts being restricted or banned and withdrawals withheld. In several reports the casino is said to have relied on its terms and conditions, specifically clause 9.1, to justify cancelling balances, while the complainants maintain they did not meet any of the conditions set out in that clause. One report describes a substantial real-money balance the player says they could not access. These accounts are player allegations rather than proven findings, and casino.guru records a range of outcomes; they are presented here as reported patterns. Even so, the consistency of the complaints, repeated verification demands, reliance on clause 9.1, and delayed or refused withdrawals, is the kind of signal UK players should weigh before assuming an offshore balance is safe.

Documented regulatory action

The clearest documented action against the operator comes from Australia. On 12 September 2025 the Australian Communications and Media Authority (ACMA) issued a formal warning to NovaForge Ltd, named as the provider of the Playzilla service, and published it in October 2025. The ACMA found that NovaForge had contravened the Interactive Gambling Act 2001, specifically subsections 15(2A) and 15AA(3), by providing prohibited interactive gambling services and unlicensed regulated interactive gambling services to customers physically present in Australia. NovaForge received warnings in the same period for more than one brand in its network. This is a formal regulatory finding by a national authority, not a player allegation, and it underlines that the operator has been prepared to serve markets where it holds no local licence. For a UK player who has lost money to Playzilla, the practical route is to raise a documented complaint through the operator's own complaints process, gather full evidence of deposits, account communications and any self-exclusion history, and seek assessment from regulated legal partners. No recovery outcome can be promised, but a well-evidenced file is the foundation of any credible action.

What the record shows

Regulator / court actionAustralian Communications and Media Authority (ACMA)· 2025-09-12

ACMA issued a formal warning to NovaForge Ltd, the provider of the Playzilla service, finding it had contravened the Interactive Gambling Act 2001 (subsections 15(2A) and 15AA(3)) by providing prohibited and unlicensed regulated interactive gambling services to customers physically present in Australia.

Source
Reported allegationcasino.guru complaints (player reports)· 2025

Players report on casino.guru that Playzilla blocked or voided winnings after prolonged verification (over 20 days), restricted or banned accounts and withheld withdrawals, with the casino citing terms and conditions clause 9.1; complainants state they did not meet the conditions in that clause.

Source

What the licence requires

Playzilla Casino is regulated by Anjouan Gaming (Union of the Comoros) under licence ALSI-152406028-FI2, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.

If you are trying to recover money

Because Playzilla Casino is licensed in Anjouan (Comoros) and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Playzilla Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Sources

  • acma.gov.au: ACMA formal warning (12 Sep 2025) to NovaForge Ltd as provider of Playzilla for prohibited/unlicensed interactive gambling under IGA ss 15(2A) and 15AA(3)
  • casino-groups.com: Operator NovaForge Ltd, Anjouan Gaming licence ALSI-152406028-FI2, trade register 15684, Mutsamudu; formerly known as Rabidi N.V. (Curacao); Playzilla and Boomerang Bet in same group
  • kryptocasinos.com: Playzilla operated by NovaForge Ltd, licensed by the Gaming Board of Anjouan under ALSI-152406028-FI2, registered in the Autonomous Island of Anjouan, Union of the Comoros
  • correctcasinos.com: Playzilla T&Cs restrict the United Kingdom along with other markets; UK players not accepted (UK restriction also corroborated by the Anjouan licence framework and casino.guru review)
  • casino.guru: Player-reported pattern of blocked/voided winnings, restricted accounts and withheld withdrawals citing T&C clause 9.1 after lengthy verification
  • casino.guru
  • acma.gov.au
FAQ

Common questions about Playzilla Casino

Can I get my money back from Playzilla Casino?

Possibly. Playzilla Casino is licensed in Anjouan (Comoros), outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Playzilla Casino is operated by NovaForge Ltd, licensed in Anjouan (Comoros), under licence ALSI-152406028-FI2. It is recorded as licensed under Anjouan Gaming (Autonomous Island of Anjouan, Union of the Comoros). The brand has operated since 2021. It sits outside GamStop, so a GamStop self-exclusion does not block it.

Playzilla Casino does not list the UK as an accepted market. T&Cs list the United Kingdom as a restricted country; not UKGC-licensed Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action and 1 reported allegation for Playzilla Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Playzilla Casino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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