Playzilla Casino

Platform and background

Playzilla Casino launched in 2021 as an offshore online casino and sportsbook aimed at international players, offering a large library of slots, live-dealer tables and in-play betting. It sits inside a sprawling network of sister brands run by the same operator, the best known of which is Boomerang Bet. The brand markets itself heavily through bonuses and free spins and accepts both fiat and cryptocurrency, a common profile for casinos that operate outside the major regulated European markets. For UK players, the important context is that Playzilla is not a Gambling Commission licensee and does not hold a UK licence; it is an offshore operator whose terms place the United Kingdom on its restricted list. That distinction matters because the consumer protections, dispute routes and self-exclusion safeguards that apply to UKGC-licensed sites do not apply here, and any money lost is governed by the operator's own terms rather than UK gambling rules.

Ownership and corporate history

Playzilla is operated by NovaForge Ltd, a company registered in the Autonomous Island of Anjouan, Union of the Comoros, under trade register number 15684, with an address in Mutsamudu. NovaForge runs a very large portfolio of brands beyond Playzilla, with Boomerang Bet among the most prominent. The corporate history is worth tracing carefully: the brand is reported to have been operated formerly under Rabidi N.V., a Curacao-registered company, and the same network has since restructured around NovaForge Ltd. As the Curacao framework changed and operators migrated, the group moved to an Anjouan licence under the newer entity. This kind of jurisdiction shift, from Curacao under Rabidi N.V. to Anjouan under NovaForge Ltd, is significant for anyone trying to identify the correct legal entity behind a deposit, because the operating company named in older reviews and account documents may differ from the one named today.

Licence and UK position

Playzilla operates under an Anjouan Gaming licence issued to NovaForge Ltd, numbered ALSI-152406028-FI2. Anjouan is a small Comoros-based licensing regime that has absorbed many former Curacao brands; it offers a far lighter standard of oversight than the UK, Malta or Gibraltar regimes, and does not provide UK-equivalent consumer safeguards. Crucially, Playzilla holds no UK Gambling Commission licence. Operators on an Anjouan licence are expected to geo-block regulated markets, and reports of Playzilla's terms list the United Kingdom among the restricted countries alongside markets such as the United States, France and Germany, meaning UK residents are not permitted to register under the rules of the site. Because the brand is not UKGC-licensed, it is not part of the GAMSTOP national self-exclusion scheme, so a UK player who has self-excluded through GAMSTOP would not be blocked from an offshore site like this one. UK players who report having accessed and deposited despite the restriction should keep all account records, as these establish who they were really dealing with.

Documented regulatory action

The clearest documented action against the operator comes from Australia. On 12 September 2025 the Australian Communications and Media Authority (ACMA) issued a formal warning to NovaForge Ltd, named as the provider of the Playzilla service, and published it in October 2025. The ACMA found that NovaForge had contravened the Interactive Gambling Act 2001, specifically subsections 15(2A) and 15AA(3), by providing prohibited interactive gambling services and unlicensed regulated interactive gambling services to customers physically present in Australia. NovaForge received warnings in the same period for more than one brand in its network. This is a formal regulatory finding by a national authority, not a player allegation, and it underlines that the operator has been prepared to serve markets where it holds no local licence. For a UK player who has lost money to Playzilla, the practical route is to raise a documented complaint through the operator's own complaints process, gather full evidence of deposits, account communications and any self-exclusion history, and seek assessment from regulated legal partners. No recovery outcome can be promised, but a well-evidenced file is the foundation of any credible action.

If you are in the United States

There is no state regulator standing behind Playzilla Casino for a United States player: online gambling is licensed state by state and an offshore site like Playzilla Casino holds no state licence, so nothing in state law reaches your Playzilla Casino balance. In August 2025 a coalition of 50 state attorneys general asked the Department of Justice to block offshore platforms and their payment systems under the Unlawful Internet Gambling Enforcement Act, which is enforcement rather than a route to the money Playzilla Casino holds. Your state consumer protection office or attorney general can log the Playzilla Casino dispute. The route that reaches Playzilla Casino itself is the one attached to the Playzilla Casino licence: the Anjouan route above.

If you are in the EU

Austria and Germany are the two EU markets where courts have recognised a refund claim against an operator like Playzilla Casino with no domestic licence. The Austrian Supreme Court settled it in 1 Ob 229/20p: no Austrian concession, no effective contract, stake repayable, which is what an Austrian Playzilla Casino player relies on. In Germany the Court of Justice of the EU (Case C-440/23, 16 April 2026) confirmed that such restitution claims are compatible with EU law, which is the ground an EU Playzilla Casino player stands on, on facts involving Malta-licensed operators rather than Playzilla Casino; the Federal Court of Justice’s lead decision, I ZR 216/25, is pending after a hearing on 17 September 2026, so a German Playzilla Casino claim is not yet settled law. The Netherlands is different: since the Hoge Raad’s ruling of 3 July 2026 an unlicensed operator’s contracts, those of Playzilla Casino included, are not automatically void, so a Dutch Playzilla Casino player has no automatic refund and only a case-by-case claim against Playzilla Casino. Outside those three countries we have found no sourced domestic route against Playzilla Casino, and against Playzilla Casino the Anjouan route above applies.

If you are in Canada or Australia

A Canadian player outside Ontario has no sourced domestic route against Playzilla Casino: the other provinces run government monopolies, and Ontario’s own bodies reach Ontario-registered sites only. The AGCO states that a complaint to it will not resolve a dispute and that it cannot make a gaming site such as Playzilla Casino return your money, while iGaming Ontario has no legal relationship with unregulated operators such as Playzilla Casino. In Australia online casinos are banned under the Interactive Gambling Act 2001; you can complain to ACMA about the breach, but ACMA says Australian regulators cannot help when an illegal service withholds winnings and suggests contacting the licensing authority overseas. For Playzilla Casino that comes back to the Anjouan route above, the one attached to the Playzilla Casino licence.

If you are in the UK

In Great Britain any operator serving consumers needs a Gambling Commission operating licence regardless of where it is based, and Playzilla Casino does not hold one, so nothing in that framework binds Playzilla Casino. The consequences for a Playzilla Casino player are practical: GAMSTOP only covers GB-licensed operators, so a self-exclusion did not block Playzilla Casino; the ADR duty in the Commission’s licence conditions binds Commission licensees only, which does not include Playzilla Casino, and IBAS adjudicates only against operators registered with it, so no UK adjudicator can hear a Playzilla Casino dispute; and the Commission itself says it has no power to resolve individual complaints or recover money from Playzilla Casino, though it takes reports of unlicensed sites at intelligencereports@gamblingcommission.gov.uk. The route that does reach Playzilla Casino is the Anjouan route above, the one attached to the Playzilla Casino licence.