Operator File · Kahnawake

Zodiac Casino

Licence status, GamStop coverage and any publicly documented issues for Zodiac Casino, with sources. A listing is a record, not an allegation of wrongdoing.

Who operates Zodiac Casino

Zodiac Casino sits within a defined corporate chain. According to the operator's own published terms and conditions, the named licensee is Fresh Horizons Limited and the operating company is Apollo Entertainment Ltd. The Kahnawake Gaming Commission permit-holders register also lists Fresh Horizons Ltd as the CPA operator for zodiac.casino, which is consistent with the structure set out in those terms. Apollo Entertainment Ltd is identified as the operating company behind Zodiac and the wider Casino Rewards group of brands, so corporate matters concerning Apollo are relevant to players using the Zodiac site.

Licence on record

Per the operator's published terms and conditions, Zodiac Casino operates under Kahnawake Gaming Commission licence 00972, with Fresh Horizons Limited named as licensee and Apollo Entertainment Ltd as the operating company. This is a Kahnawake permission rather than a UK Gambling Commission licence. Players should note this distinction when considering the protections that apply.

Regulatory background: the Ontario action

On 13 August 2023 the Alcohol and Gaming Commission of Ontario fined Apollo Entertainment Ltd, the operating company behind Zodiac and the Casino Rewards group, CAD 100,000 for responsible-gambling failures. The reported failures included not intervening with a player who lost more than CAD 2m in under four months. The matter concerned Apollo at group level and is recorded here as background to the corporate chain described above.

What the record shows

Regulator / court actionAlcohol and Gaming Commission of Ontario (AGCO)· 2023-08-13

AGCO (Ontario) fined operator Apollo Entertainment Ltd CAD 100,000 for responsible-gambling failures (incl. failure to intervene with a player who lost >CAD 2m in under four months). Apollo is the operating company behind Zodiac/Casino Rewards.

Source

Complaints about Zodiac Casino

Documented items about Zodiac Casino appear above with their sources; day-to-day Zodiac Casino complaints, typically stalled withdrawals, verification loops and bonus disputes, are recorded by independent complaints platforms rather than published by Kahnawake Gaming Commission (Canada).

A complaint about Zodiac Casino should go to Zodiac Casino itself first, in writing through its published procedure, with every reply kept. If Zodiac Casino does not resolve it, escalation points at Kahnawake Gaming Commission (Canada), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Zodiac Casino is regulated by Kahnawake Gaming Commission (Canada) under licence 00972 (shared group/IGL-level number across Casino Rewards brands; KGC does not publish per-brand numbers), and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Kahnawake licensing affects UK players.

If you are trying to recover money

Because Zodiac Casino is licensed in Kahnawake and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Zodiac Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Zodiac Casino sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before Zodiac Casino took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to Zodiac Casino, licensed in Kahnawake, use the free complaint route finder.

Sources

How we verified this: the Zodiac Casino file draws on Kahnawake Gaming Commission (Canada) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Zodiac Casino

Can I get my money back from Zodiac Casino?

Possibly. Zodiac Casino is licensed in Kahnawake, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Zodiac Casino is operated by Fresh Horizons Limited, licensed in Kahnawake, under licence 00972 (shared group/IGL-level number across Casino Rewards brands; KGC does not publish per-brand numbers). It is recorded as licensed under Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada. The brand has operated since 2002. It sits outside GamStop, so a GamStop self-exclusion does not block it.

Zodiac Casino's position on UK players is not clear-cut. No published restricted-country list; supports GBP; not UKGC-licensed (so UK self-excluders are not covered by GamStop here) Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action for Zodiac Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Zodiac Casino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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