Operator File · Kahnawake

Zodiac Casino

Licence status, GamStop coverage and any publicly documented issues for Zodiac Casino, with sources. A listing is a record, not an allegation of wrongdoing.

Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 3 September 2026.

Entity: Fresh Horizons Limited
Registration number: Not published
Licence number: 00972
Regulator: Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada
Status: Licensed
Date checked: 3 September 2026
Register: the Kahnawake Gaming Commission's list of licensees

Fresh Horizons Limited (BVI; named licensee in T&Cs); operating company Apollo Entertainment Ltd. Group: Casino Rewards

Our free licence checker covers this and every other operator we hold a file on.

Who operates Zodiac Casino

Zodiac Casino sits within a defined corporate chain. According to the operator's own published terms and conditions, the named licensee is Fresh Horizons Limited and the operating company is Apollo Entertainment Ltd. The Kahnawake Gaming Commission permit-holders register also lists Fresh Horizons Ltd as the CPA operator for zodiac.casino, which is consistent with the structure set out in those terms. Apollo Entertainment Ltd is identified as the operating company behind Zodiac and the wider Casino Rewards group of brands, so corporate matters concerning Apollo are relevant to players using the Zodiac site.

Licence on record

Per the operator's published terms and conditions, Zodiac Casino operates under Kahnawake Gaming Commission licence 00972, with Fresh Horizons Limited named as licensee and Apollo Entertainment Ltd as the operating company. This is a Kahnawake permission rather than a UK Gambling Commission licence. Players should note this distinction when considering the protections that apply.

Regulatory background: the Ontario action

On 13 August 2023 the Alcohol and Gaming Commission of Ontario fined Apollo Entertainment Ltd, the operating company behind Zodiac and the Casino Rewards group, CAD 100,000 for responsible-gambling failures. The reported failures included not intervening with a player who lost more than CAD 2m in under four months. The matter concerned Apollo at group level and is recorded here as background to the corporate chain described above.

Is Zodiac Casino withholding a withdrawal?

The playbook for a stalled Zodiac Casino payout is in what to do when a casino withholds your winnings. And if the amount at stake is large, a win Zodiac Casino voided, a balance it confiscated or a payout it keeps deferring, our withheld winnings service explains which records to preserve and when a Zodiac Casino file justifies specialist assessment.

What the record shows

Regulator / court actionAlcohol and Gaming Commission of Ontario (AGCO)· 2023-08-13

AGCO (Ontario) fined operator Apollo Entertainment Ltd CAD 100,000 for responsible-gambling failures (incl. failure to intervene with a player who lost >CAD 2m in under four months). Apollo is the operating company behind Zodiac/Casino Rewards.

Source

Is Zodiac Casino legit?

The honest answer to "is it legit" has parts. Zodiac Casino holds licence 00972 and is recorded as licensed under Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada. The record above holds 1 documented item for Zodiac Casino, sourced and attributed. With no UK Gambling Commission licence recorded for it, GamStop does not cover it and no UK adjudicator can hear a dispute about it, which counts for more than any star rating once money is stuck. Holding a licence is no assurance that players are treated fairly.

Complaints about Zodiac Casino

Documented items about Zodiac Casino appear above with their sources; day-to-day Zodiac Casino complaints, typically stalled withdrawals, verification loops and bonus disputes, are recorded by independent complaints platforms rather than published by Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada.

A complaint about Zodiac Casino should go to Zodiac Casino itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Zodiac Casino does not resolve it, escalation points at Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada, and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Zodiac Casino is regulated by Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada under licence 00972, and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Kahnawake licensing affects UK players.

If you are trying to recover money

Because Zodiac Casino is licensed in Kahnawake and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Zodiac Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Zodiac Casino sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before Zodiac Casino took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to Zodiac Casino, licensed in Kahnawake, use the free complaint route finder.

If the amount is large

Ask first which rules bind Zodiac Casino on a large payout, because two sets do and neither is the Great Britain one. Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada imposes its own anti-money-laundering and identity-verification duties on the operators it licenses, and that is where the Zodiac Casino questions about source of funds and source of wealth come from: savings, salary, a property sale, dividends, an inheritance or earlier winnings are the usual evidence. Beyond that the Zodiac Casino terms decide everything, and on a large balance they decide far more than they ever would on a small one. The clauses that matter are the verification rights, the withdrawal caps per day, week and month, and any maximum win limit attached to a bonus, which can reduce an apparent £50,000 / $65,000 win to a fraction of itself. Take a dated copy of the terms while the dispute is live. The softer signals arrive at the same time: the Zodiac Casino host who was quick to answer on a £2,000 / $2,600 withdrawal stops replying, and requests arrive without a list of what is actually missing. Answer them once, in writing, with the documents named, and keep the record. If the money still does not move, the route by country is under Where you are playing from.

Where you are playing from

One licence, one route, and your country changes the domestic angles below rather than the route itself. The regulator on this file is Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada. Complain to Zodiac Casino first through its published procedure, in writing, then escalate to the Kahnawake Gaming Commission’s dispute process once Zodiac Casino has been given a formal chance to respond. That regime expects Zodiac Casino to maintain player funds held separately, its responsible-gaming standards and a published complaints procedure, and a complaint that cites the failure precisely is worth more than one that describes the frustration. Because a licence protects only the market it covers, being outside that market leaves you with the Zodiac Casino route and with whatever your own jurisdiction adds, which the paragraphs below deal with one country at a time.

If you are in the United States

Online gambling in the United States is licensed state by state, and this file records no state licence for Zodiac Casino, so no state regulator has authority over the Zodiac Casino account or over the money in it. In August 2025 a bipartisan coalition of 50 state attorneys general asked the Department of Justice to act against offshore platforms operating without proper licensure; that is enforcement, and it does not return a balance to a Zodiac Casino player. Your state attorney general or state consumer protection office will put the Zodiac Casino dispute on record. The route that actually reaches Zodiac Casino is the licensed one: the Zodiac Casino complaints procedure, then the Kahnawake Gaming Commission’s dispute process.

If you are in the EU

Whether an EU player has anything beyond the Zodiac Casino complaints route depends on the country, and the Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada licence is not the answer in any of them. Austria: the OGH held in 1 Ob 229/20p that a provider without an Austrian concession, in that case one pointing to a Gibraltar licence, has no effective contract and must repay the stake. Germany: the Court of Justice of the EU confirmed in Case C-440/23 (16 April 2026) that a restitution claim for stakes lost on prohibited games is compatible with EU law, on facts involving Malta-licensed operators; the BGH lead decision I ZR 216/25 has a hearing listed for 17 September 2026 and has not been handed down. Netherlands: since 3 July 2026 the Hoge Raad’s position is that the absence of a Dutch licence does not make the contract void, so any claim there is a case-by-case one for mistake or in tort. No other EU country gives us a sourced route to describe, which leaves the Kahnawake Gaming Commission’s dispute process.

If you are in Canada or Australia

From Canada or Australia the practical answer is to work the licence route, because the domestic bodies say as much themselves. The AGCO in Ontario states that complaining to it will not resolve your dispute and that it cannot make a gaming site return your money; iGaming Ontario reviews disputes only for operators registered in Ontario, which this page does not claim Zodiac Casino is, and it cannot settle bets or award compensation. Every other province runs a government monopoly and offers nothing we could source. In Australia the Interactive Gambling Act 2001 makes it illegal to offer online casino games and unlicensed sports betting to Australians; ACMA takes complaints about that and says recovery is a matter for the ACCC or for the relevant licensing authority, which here is Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada.

If you are in the UK

A player in the UK gets no extra adjudicator here. Zodiac Casino is recorded on this file as licensed by Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada and not by the Gambling Commission, and the Great Britain framework attaches to a Commission licence: GAMSTOP covers Great Britain licensees only, the licence-condition ADR duty binds Commission licensees, and IBAS hears disputes only about operators registered with it. The Commission itself does not resolve individual complaints or recover money, but it does want sites offering gambling to Great Britain consumers without a Great Britain licence reported to intelligencereports@gamblingcommission.gov.uk. What is left, and what has teeth, is the Zodiac Casino complaints procedure followed by the Kahnawake Gaming Commission’s dispute process.

Sources

gamingcommission.ca: KGC lists Fresh Horizons Ltd as CPA operator for zodiac.casino
zodiac.casino: KGC licence 00972; Fresh Horizons Ltd; operator Apollo Entertainment Ltd
cdcgaming.com

How we verified this: the Zodiac Casino file draws on Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Zodiac Casino

Can I get my money back from Zodiac Casino?

Possibly. Zodiac Casino is licensed in Kahnawake, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Is Zodiac Casino legit?

Who operates Zodiac Casino, and is it licensed?

Zodiac Casino is operated by Fresh Horizons Limited, licensed in Kahnawake, under licence 00972. It is recorded as licensed under Kahnawake Gaming Commission (KGC), Mohawk Territory of Kahnawake, Canada. The brand has operated since 2002. This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.

Does Zodiac Casino accept UK players?

Zodiac Casino's position on UK players is not clear-cut. No published restricted-country list; supports GBP; not UKGC-licensed (so UK self-excluders are not covered by GamStop here). Whichever applies, the licence in force when you played is what shapes the routes open to you.

Is there anything documented on file about Zodiac Casino?

Our research records 1 regulator or court action for Zodiac Casino, with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

What should I do if Zodiac Casino will not pay out or has frozen my account?

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

Will Zodiac Casino know I contacted Clinton & Co?

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Zodiac Casino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

Start Your Claim