21.com

Ownership and history

21.com launched in 2018 as the first casino brand of the Malta operator Betpoint Group Limited, a company founded in 2016 and registered in Malta under company number C52434. The operator was later renamed BP Group Limited, with its registered office at The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM 1632, Malta. The brand sat alongside a stable of sister casinos run by the same company, including UltraCasino, NeonVegas, NitroCasino, JustSpin, RapidCasino and others, all promoted through the operator's in-house affiliate programme, PressEnter Partners. Early in its run, 21.com won the Best New Casino category at the AskGamblers Awards, its most prominent industry recognition.

Licence and regulatory position

21.com operated under Malta Gaming Authority Type 1 B2C Gaming Service Licence MGA/B2C/203/2011, held by BP Group Limited, which the MGA register records as Licensed. The MGA register's list of approved URLs for that licence no longer includes 21.com. It now lists kodabet.com and karhubet.com alongside the operator's other brands, reflecting the brand's replacement at regulator level.

Rebrand to KodaBet and KarhuBet

On 1 October 2025, 21.com was discontinued and rebranded, becoming KarhuBet for Finnish players and KodaBet for the rest of the world. Existing 21.com account holders were migrated to the new brands rather than simply having their accounts closed.

Searching for 21BetShop? That is a different operator

A steady trickle of searches for 21BetShop lands on this page, and the two brands are easy to conflate, but they have never shared an owner. 21.com belonged to Betpoint Group Limited (BP Group), a Malta company licensed by the Malta Gaming Authority, and closed in October 2025. 21BetShop, at 21betshop.com, is a white-label casino on the ProgressPlay Limited platform, licensed by the UK Gambling Commission under account 39335, where the register records the 21betshop.com domain as Inactive. A complaint about a 21BetShop withdrawal aimed at 21.com's operator, or the other way round, goes nowhere.

That difference decides the withdrawal route. As a UK-licensed brand, 21BetShop customers played inside GamStop, and ProgressPlay remains a live UKGC operator with a complaints procedure, an ADR obligation and a regulator behind it, even though the storefront has wound down. If your dispute is with 21BetShop, start from our dedicated 21BetShop page, which covers the operator's 2025 Gambling Commission fine and the complaint route in full.

If you are in the United States

The licence 21.com holds authorises nothing in any US state, and no US state licence for 21.com is recorded here either, so no state regulator can take up your account. That gap is what the 50 state attorneys general put to the Department of Justice in August 2025 when they asked for action against offshore platforms and the payment systems behind them; useful pressure, but it pays no player. A complaint to your state consumer protection office or attorney general records what happened to you. To move the money, use the 21.com complaints procedure and then the Malta Gaming Authority’s player-complaint procedure.

If you are in the EU

Whether an EU player has anything beyond the 21.com complaints route depends on the country, and the Malta Gaming Authority (MGA) licence is not the answer in any of them. Austria: the OGH held in 1 Ob 229/20p that a provider without an Austrian concession, in that case one pointing to a Gibraltar licence, has no effective contract and must repay the stake. Germany: the Court of Justice of the EU confirmed in Case C-440/23 (16 April 2026) that a restitution claim for stakes lost on prohibited games is compatible with EU law, on facts involving Malta-licensed operators; the BGH lead decision I ZR 216/25 has a hearing listed for 17 September 2026 and has not been handed down. Netherlands: since 3 July 2026 the Hoge Raad’s position is that the absence of a Dutch licence does not make the contract void, so any claim there is a case-by-case one for mistake or in tort. No other EU country gives us a sourced route to describe, which leaves the Malta Gaming Authority’s player-complaint procedure.

If you are in Canada or Australia

Neither country adds a route unless 21.com is registered locally, which this page does not assert. In Canada, Ontario runs the only regulated private market: there you would complain to 21.com, obtain a complaint number and ask iGaming Ontario to review, and even then it cannot settle bets, refund wagers or award compensation, while the AGCO says a complaint to it will not resolve your dispute and it cannot make a gaming site return your money. The other provinces run government monopolies and we have found no route in them. In Australia the Interactive Gambling Act 2001 bans online casino games and sports betting without an Australian licence; ACMA accepts complaints about breaches and tells players to contact the relevant licensing authority overseas, which on this file is Malta Gaming Authority (MGA).

If you are in the UK

A player in the UK gets no extra adjudicator here. 21.com is recorded on this file as licensed by Malta Gaming Authority (MGA) and not by the Gambling Commission, and the Great Britain framework attaches to a Commission licence: GAMSTOP covers Great Britain licensees only, the licence-condition ADR duty binds Commission licensees, and IBAS hears disputes only about operators registered with it. The Commission itself does not resolve individual complaints or recover money, but it does want sites offering gambling to Great Britain consumers without a Great Britain licence reported to intelligencereports@gamblingcommission.gov.uk. What is left, and what has teeth, is the 21.com complaints procedure followed by the Malta Gaming Authority’s player-complaint procedure.