Operator File · Unlicensed or lapsed

21.com

Licence status, GamStop coverage and any publicly documented issues for 21.com, with sources. A listing is a record, not an allegation of wrongdoing.

Ownership and history

21.com launched in 2018 as the first casino brand of the Malta operator Betpoint Group Limited, a company founded in 2016 and registered in Malta under company number C52434. The operator was later renamed BP Group Limited, with its registered office at The Ferries Business Centre, 9 Guze Fava Street, Sliema SLM 1632, Malta. The brand sat alongside a stable of sister casinos run by the same company, including UltraCasino, NeonVegas, NitroCasino, JustSpin, RapidCasino and others, all promoted through the operator's in-house affiliate programme, PressEnter Partners. Early in its run, 21.com won the Best New Casino category at the AskGamblers Awards, its most prominent industry recognition.

Licence and regulatory position

21.com operated under Malta Gaming Authority Type 1 B2C Gaming Service Licence MGA/B2C/203/2011, held by BP Group Limited, which the MGA register records as Licensed. The MGA register's list of approved URLs for that licence no longer includes 21.com. It now lists kodabet.com and karhubet.com alongside the operator's other brands, reflecting the brand's replacement at regulator level.

Rebrand to KodaBet and KarhuBet

On 1 October 2025, 21.com was discontinued and rebranded, becoming KarhuBet for Finnish players and KodaBet for the rest of the world. Existing 21.com account holders were migrated to the new brands rather than simply having their accounts closed.

What the record shows

Our research found no substantiated public regulatory or court action against 21.com. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Complaints about 21.com

Under its own terms, 21.com applied a maximum withdrawal limit of EUR 5,000 per day, a minimum withdrawal of EUR 50, and required players to wager a deposit at least once before withdrawing. Against the brand's AskGamblers Best New Casino win, players report on AskGamblers a recurring pattern of slow withdrawals and lengthy KYC and account-verification delays. AskGamblers records 17 such complaints, which it lists as resolved. These are attributed reports of player experiences, not a proven finding of operator wrongdoing.

A complaint about 21.com should go to 21.com itself first, in writing through its published procedure, with every reply kept. If 21.com does not resolve it, escalation points at None. Licence lapsed, withdrawn or never held, and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

21.com is regulated by None. Licence lapsed, withdrawn or never held under licence MGA/B2C/203/2011, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on the MGA complaints process for UK players.

If you are trying to recover money

Because 21.com is licensed in Unlicensed or lapsed and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on 21.com's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

21.com sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before 21.com took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to 21.com, licensed in Unlicensed or lapsed, use the free complaint route finder.

Sources

How we verified this: the 21.com file draws on None. Licence lapsed, withdrawn or never held records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about 21.com

Can I get my money back from 21.com?

Possibly. 21.com is licensed in Unlicensed or lapsed, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

21.com is operated by BP Group Limited, licensed in Unlicensed or lapsed, under licence MGA/B2C/203/2011. It is recorded as closed under Malta Gaming Authority (MGA). The brand has operated since 2018. It sits outside GamStop, so a GamStop self-exclusion does not block it.

21.com does not list the UK as an accepted market. Brand discontinued Oct 2025 (players migrated to KodaBet/KarhuBet); had withdrawn from UK to focus on MGA-only markets; never UKGC-licensed Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research found no substantiated public regulator or court action against 21.com. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is 21.com holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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