Operator File · United Kingdom

LeoVegas

Licence status, GamStop coverage and any publicly documented issues for LeoVegas, with sources. A listing is a record, not an allegation of wrongdoing.

An MGM company with a live British licence

LeoVegas began life in Stockholm and runs its British-facing business through LeoVegas Gaming p.l.c., a Malta-registered company holding active Gambling Commission licences, with remote casino permissions dating back to November 2014. Ownership now sits in Las Vegas: MGM Resorts International bought LeoVegas AB through a tender offer worth roughly 604 million dollars that closed in September 2022, after which the Swedish stock market listing was cancelled. The wider group also holds Malta Gaming Authority authorisation for its international sites. A live UK licence means GamStop registration blocks play here and a UKGC-approved dispute body must be available to customers.

Enforcement history

The Gambling Commission has acted against LeoVegas twice. In May 2018 the operator paid a £600,000 penalty after 41 misleading advertisements were traced to it or its affiliates, alongside self-exclusion failings that included marketing sent to 1,894 people who had self-excluded and funds withheld from more than 11,000 others. In August 2022, weeks before the MGM deal completed, a £1.32 million fine followed for social responsibility and anti-money laundering shortcomings, among them safer gambling triggers set far above typical customer spend and a cool-off prompt that only arrived after six hours of continuous play. An official warning and an audit were attached.

Complaint themes on review platforms

On Trustpilot's UK pages, LeoVegas draws a split verdict. Long-standing customers praise quick payouts, while unhappy reviewers concentrate on accounts frozen for verification after a significant win, withdrawals cancelled and returned as refunded deposits, and document demands they consider excessive. One account describes an £8,000 withdrawal cancelled following a £10,000 win. None of this has been tested by a regulator or a court, and cash-out checks form part of what a British licence requires; what matters in any single case is whether the operator applied those duties even-handedly and on time.

How the record helps a claimant

A LeoVegas customer weighing a complaint has two documented enforcement actions to draw on, one either side of the MGM takeover. If heavy losses fell in a window overlapping the conduct the regulator criticised, that overlap belongs in the complaint. Because the licence is still live, the full domestic route remains open: a written complaint the operator must answer within eight weeks, then referral to the ADR provider named in its terms, with the Gambling Commission's published findings available to cite at every stage. Clear records of deposits, losses and any contact from the operator make that route considerably stronger.

What the record shows

Regulator / court actionUK Gambling Commission· 2018-05-02

UKGC GBP 627,000 package (GBP 600,000 penalty + divestment + costs) for 41 misleading adverts and self-exclusion failings.

Source
Regulator / court actionUK Gambling Commission· 2022-08-03

UKGC GBP 1.32m penalty + official warning + mandatory audit for social-responsibility and AML failures (breaches Oct 2019-Oct 2020).

Source

Complaints about LeoVegas

Documented items about LeoVegas appear above with their sources; day-to-day LeoVegas complaints, typically stalled withdrawals, verification loops and bonus disputes, are recorded by independent complaints platforms rather than published by UK Gambling Commission (UKGC).

A complaint about LeoVegas should go to LeoVegas itself first, in writing through its published procedure, with every reply kept. If LeoVegas has not resolved it within eight weeks, or you reach deadlock sooner, the dispute can go free of charge to its UKGC-approved ADR provider, such as IBAS. The sequence is set out in how to escalate a casino complaint.

What the licence requires

LeoVegas is regulated by UK Gambling Commission (UKGC) under licence MGA/CRP/237/2013, and its UK customers contract with its UK Gambling Commission-licensed entity, so the full UK framework, including GamStop and an approved ADR route, applies. Read more on the MGA complaints process for UK players.

If you are trying to recover money

Because LeoVegas serves UK players through a UK Gambling Commission licence, recovery starts with its own complaints process and, if that stalls, its UKGC-approved ADR provider such as IBAS, with a regulated legal partner where the facts justify it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Not sure which body hears a complaint about LeoVegas, or when the eight-week clock lets you escalate past it? The free complaint route finder answers both in three questions, and the complaint letter generator puts your complaint to LeoVegas in writing for you.

Sources

How we verified this: the LeoVegas file draws on UK Gambling Commission (UKGC) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about LeoVegas

Can I get my money back from LeoVegas?

Possibly. LeoVegas is licensed in United Kingdom, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

LeoVegas is operated by LeoVegas Gaming plc, licensed in United Kingdom, under licence MGA/CRP/237/2013. It is recorded as licensed under Malta Gaming Authority (MGA). The brand has operated since 2012. It sits outside GamStop, so a GamStop self-exclusion does not block it.

LeoVegas accepts UK players. UK players served via the operator's UKGC entity (acct 39198), NOT the MGA licence Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 2 regulator or court actions for LeoVegas, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is LeoVegas holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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