Operator File · Anjouan (Comoros)

Rainbet Withdrawal Problems? Not Paying Out, Blocked Accounts and Refund Options

Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.

Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 4 September 2026.

If Rainbet is not paying out, has locked your account or has confiscated your winnings, this page sets out what the operator's own terms allow, what the public record shows and the recovery routes open to players anywhere. Rainbet is a brand name of RBGAMING N.V., an Anjouan company registered under number 16077, trading on Anjouan licence ALSI-152406029-FI2, which the Anjouan register and the operator's own seal validator both recorded as Valid when we checked on 4 September 2026. If you have lost money to Rainbet, or lost a lot of money there, the sections below cover withdrawal delays, blocked accounts, confiscated winnings, silence from support, large balances and where a complaint goes.

Register check
Entity
RBGAMING N.V.
Registration number
16077
Licence number
ALSI-152406029-FI2
Regulator
Anjouan Gaming (Union of the Comoros)
Status
Licensed
Date checked
4 September 2026
Register
the Anjouan Gaming licence register, searchable by domain.

Licensed: the Anjouan register and the operator's own seal validator both carried rainbet.com under RBGAMING N.V. on licence ALSI-152406029-FI2 with status Valid, issued 14 June 2024 and recorded as expiring 13 June 2027, when checked on 4 September 2026, while Spelinspektionen's prohibition decision of 9 July 2026 records that the same company lacks a licence number.

RBGAMING N.V. (Anjouan company registration 16077), Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros; no payment agent is named anywhere on the site.

Our free licence checker covers this and every other operator we hold a file on.

Who operates Rainbet

Rainbet is a brand name of RBGAMING N.V., an Anjouan company with registration number 16077 at Hamchako, Mutsamudu, on the Autonomous Island of Anjouan in the Union of the Comoros. The operator states that entity in three places: the home page footer, clause 1 of its terms, and section 1 of its AML policy. The Organization data embedded in the home page adds the registration number and names the regulator as the Anjouan Offshore Finance Authority. The licence number appears in none of that page text. It surfaces only through the seal in the footer, which links to an Anjouan validation page: read on 4 September 2026, that page named RBGAMING N.V., registered website rainbet.com, operating status VALID, and licence No. ALSI-152406029-FI2 issued under the Computer Gaming Licensing Act 007 of 2005, with supervision managed by Anjouan Licensing Services Inc. The Anjouan public register, searched the same day, returned a single row: RBGAMING N.V., ALSI-152406029-FI2, status Valid, type b2c, issued 14 June 2024, expiring 13 June 2027, domain rainbet.com. No sibling brand and no second domain sits under that entity.

Three discrepancies belong on the record alongside that. First, Spelinspektionen's prohibition decision of 9 July 2026 states, in terms, that RBGAMING N.V. is active in Anjouan but lacks a licence number, while the Anjouan register and the operator's own validator both carried ALSI-152406029-FI2 as Valid on 4 September 2026. Both facts stand as read; this page does not reconcile them. Second, clause 21.6 of the terms tells players that if the internal complaints process fails they may complain to the operator's licensing body, which it names as Gaming Services Provider N.V. That is not the Anjouan authority, and the name appears in neither edition of the Curacao register held for this project. Third, Trustpilot's company-details block, which is supplied by the business, gives the contact location as Curacao, while everything the operator publishes on its own site points to Anjouan. Rainbet makes no Curacao licence claim, so its absence from the Curacao register is not a licensing finding. Dates differ too: the home page data gives a founding date of 2023, the Trustpilot profile was claimed in November 2023, and the AskGamblers listing says the brand was established in 2025.

What the terms allow Rainbet to do

The terms at rainbet.com/terms carry no printed version number and no effective date. What they permit the operator to do is set out clause by clause. Clause 5.1 allows it to refuse a registration at its sole discretion without communicating a reason, and clause 6.4 reserves the right to close or suspend any account without prior notice. Clause 6.3 lets it void bets and withhold the money in an account, including the deposit, on non-compliance or other reasonable grounds, while accepting that it may not always be able to give notice first. Clause 5.4 closes every linked account where more than one is found and locks the remaining funds, and clause 9.8 treats accounts sharing an IP address as abusive with the funds liable to confiscation. Clauses 9.1 and 9.7 forfeit all funds, winnings and bonuses for promotional, affiliate, deposit or multi-accounting abuse judged at the operator's sole discretion, and reserve the right to reclaim winnings already withdrawn. Clause 16.2 confiscates everything in an account where an investigation concludes the system was misused, and clause 20.1 states that failure or denial to pass the identity check results in confiscation of funds.

Verification runs through the withdrawal clauses. Clause 8.3 allows a request for photo ID, address confirmation, a selfie or a verification call before any withdrawal, at any time during the relationship. Clause 20.1 sets the rule casino.guru flags as unfair: the operator may restrict the service, payments, withdrawals and access to funds if verification is not completed within 72 hours, while giving itself up to seven business days to analyse what is sent. A Temporarily Approved account is capped at EUR 500 (about £430 / $540) in deposits and cannot withdraw at all. The AML policy, version 1.2 of 8 April 2026, runs identity checks through Sumsub and asks for source of funds evidence including employment documents, business ownership proof, inheritance or investment records, with records kept for ten years after closure.

Two clauses shape any recovery route. Clause 6.14 bars a player from transferring, selling or pledging the account or any rights and claims connected to it, and clause 23 bars assignment without the operator's written consent while allowing the operator to assign freely. Clause 14.2 caps the operator's total liability at the value of the relevant bets or EUR 500 (about £430 / $540), whichever is lower. Clause 21.4 gives a player three days from the day a wager was decided to lodge a dispute, which is shorter than the 14 and 30 day windows the licensor's own complaint policy sets. Clause 26.6 puts the terms under the law in force in Anjouan, and the disclaimer page sends disputes to binding arbitration there.

Withdrawal delayed or refused

When a Rainbet withdrawal is pending for days, clause 8.3 of the terms is the clause to check: it reserves the right to request photo ID, address confirmation, a selfie or a verification call before any withdrawal is granted, at any time during the relationship. Clause 20.1 sets the timetable casino.guru flags as unfair: the operator may restrict the service, payments, withdrawals and access to funds if identity verification is not completed within 72 hours, while giving itself up to seven business days to analyse what you send. Around that sit the mechanics. Clause 8.1 sets a $15 (about £12) minimum cash out, with the full balance payable on account closure. Clause 8.2 removes withdrawal commissions only once the deposit has been wagered at least once, and doubles that requirement on a promotion. Clause 8.7 puts a 1x wager lock on every crypto deposit, and clause 8.4 requires the payout to return to the method you deposited with. No daily, weekly or monthly cap appears anywhere in the terms. Complaints published on Trustpilot describe withdrawals said to be unavailable and verification rejected by the operator's provider despite documents the reviewer says were genuine; complaints published on AskGamblers include an unresolved dispute over $1,500 (about £1,150) withheld after an account was blocked.

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Account blocked or frozen

Rainbet can close or suspend an account without giving a reason. Clause 6.4 reserves the right to close or suspend any account without prior notice, and clause 6.3 allows it to void bets and withhold the money in the account, including the deposit, on non-compliance or other reasonable grounds, while accepting it may not always be able to give notice first. Clause 5.4 closes every linked account where more than one is found and locks the remaining funds, extending to relatives, associates and connected persons, and clause 9.8 treats accounts sharing an IP address as abusive with the funds liable to confiscation. Clause 20.1 restricts payments, withdrawals and access to funds where verification is not completed inside 72 hours, so an account can be frozen while KYC is still in the queue. Complaints published on Trustpilot describe accounts blocked after verification was rejected, with the balance retained. Complaint titles published on casino.guru cover accounts closed with funds delayed, closures over verification issues and an account closed without notice, and a thread on the LCB forum, since marked resolved there, describes an account blocked without explanation after earlier successful withdrawals. Ask in writing which clause was applied, and request the transaction history and the balance at closure.

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Winnings voided or confiscated

Confiscation of winnings at Rainbet is set out in clause 20.1 and clause 9. Clause 20.1 states that failure or denial to pass the identity check results in confiscation of funds, and that failing the KYC process or submitting falsified documents leads to permanent closure and forfeiture of all funds. Clauses 9.1 and 9.7 cover promotional, affiliate, deposit and multi-accounting abuse judged at the operator's sole discretion, forfeit all funds, winnings and bonuses, and reserve the right to reclaim winnings that have already been withdrawn. Clause 16.2 confiscates everything in an account where an investigation concludes the system was misused, and clause 16.1 allows payment to be withheld on suspicion alone. Promotional caps bite as well: clause 9.2 limits what a welcome promo code can pay out to $50 (about £38) and forfeits the excess, and clause 9.10 caps free spins winnings at $250,000 (about £192,000). Source of funds sits alongside this, with the AML policy asking for employment documents, business ownership proof, inheritance or investment records and allowing temporary restrictions while a review runs. Complaints published on casino.guru include an account closed with winnings confiscated and a tournament prize said to be unpaid. The wording of the confiscation notice is what can be tested.

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Site not responding or gone dark

Rainbet has not gone dark. rainbet.com is live, and it is the only domain listed against RBGAMING N.V. on the Anjouan register, so there is no mirror-domain switch to trace. What players describe is silence rather than absence. Complaints published on Trustpilot describe support as unresponsive or unhelpful, and Trustpilot labels the profile as not having replied to negative reviews. The AskGamblers reviewer records that two of three complaints were unresolved because of the operator's unresponsiveness and lists unresponsive customer care as a negative, and the LCB thread, which the forum has since marked resolved, describes a referral to a manager by email who did not reply. The published routes are support@rainbet.com, complaints@rainbet.com and, for appeals, compliance@rainbet.com. The complaints policy sets acknowledgement within 2 business days, an initial response within 10 business days and up to 30 days for an escalated determination, while clause 21.3 says queries are answered within 28 days. Set against that, clause 21.4 gives you three days from the day a wager was decided to lodge a dispute, so a slow reply and a short window pull against each other. Date every message you send and keep the payout request, the KYC upload and every reply.

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What the record shows

Regulator / court actionSpelinspektionen (Swedish Gambling Authority)· 2026-07-09

Spelinspektionen, the Swedish Gambling Authority, prohibited RBGAMING N.V. from providing gambling in Sweden without the necessary licence, with immediate effect, in decision 26Si1474 of 9 July 2026. The supervisory case concerned rainbet.com: the decision records that Swedish krona was selectable when logging in from a Swedish IP address, that marketing took place through Swedish-language websites aimed at Swedish consumers, and that nothing in the supervision showed Swedish consumers were prevented from registering. RBGAMING N.V. was given the opportunity to respond and did not. The decision also states that the company is active in Anjouan but lacks a licence number, which sits alongside the Anjouan register row and the operator's own validator page, both of which carried ALSI-152406029-FI2 as Valid on 4 September 2026.

Source
On recordAd Standards (Australia), Community Panel case 0120-25· 2025-06-04

Ad Standards in Australia upheld a complaint against the advertiser Rainbet on 4 June 2025 in case 0120-25, with the outcome recorded as Upheld, Modified or Discontinued. The material was two Instagram posts on a third-party account in May 2025 in which the poster gambled on Rainbet. The advertiser stated the content was not part of any direct sponsorship or paid arrangement, but the Panel held that a Rainbet affiliate link in the account bio gave the advertiser a reasonable degree of control, so the posts were advertising. The Panel found breaches of the AANA Code of Ethics sections 2.5, 2.6 and 2.7. The report records that the affiliate links were removed, so the posts no longer constitute advertising. Ad Standards is the Australian advertising self-regulatory body, not a gambling regulator.

Source
On recordIrish Examiner (press report of a Gambling Regulatory Authority of Ireland comment)· 2026-07-25

The Irish Examiner reported on 25 July 2026 that the Gambling Regulatory Authority of Ireland commented on Cork-based influencers promoting Rainbet through its affiliate programme, quoting the regulator that it is illegal for an individual to promote an unlicensed operator and that unlicensed bookmaking is an offence contrary to the Gambling Regulation Act 2024. The article states that Rainbet does not have a licence to operate in Ireland. This is press reporting of a regulator's comment: no published decision, notice or register entry naming Rainbet was located on the Authority's own site at our last check.

Source

Is Rainbet legit?

"Legit" is really three separate questions. Rainbet holds licence ALSI-152406029-FI2 and is recorded as licensed under Anjouan Gaming (Union of the Comoros). 3 documented items sit on the Rainbet file above, every one carrying its issuing body and source. No UK Gambling Commission licence is recorded for it, meaning neither GamStop nor the UK dispute framework reaches it, and that gap matters more than any review score when something goes wrong. No licence anywhere is a promise of fair treatment.

Complaints about Rainbet

Complaints published on Trustpilot, where the profile shows a TrustScore of 2.3 out of 5 from 588 reviews with 59 per cent rated one star, describe identity verification rejected by the operator's verification provider despite documents the reviewer says were genuine, followed by the account being blocked and the balance retained; withdrawals said to be unavailable; game outcomes and return to player disputed across originals and live blackjack; support described as unresponsive or unhelpful; the value and transparency of the rakeback and VIP rewards questioned; and an account-closure route described as a 24 hour cool-off, then a 90 day self-exclusion, then a separate request before permanent closure, which reviewers say is too slow to protect anyone. A minority of published reviews describe fast verification and same-day withdrawals. Trustpilot labels the profile as not having replied to negative reviews.

casino.guru gives the brand a Safety Index of 6.5, described as above average, and states that it did not find Rainbet on any relevant blacklist including its own. Its unfair terms panel flags exactly one rule, the short time frame for providing information within KYC processes, which matches clause 20.1. Its complaints tab records All 29, Opened 3, Unresolved 3, Resolved 1 and Rejected 22, and the published complaint titles cover accounts closed with funds delayed, an unpaid tournament prize, delayed account deletion, winnings confiscated after closure, accounts remaining open despite self-exclusion requests, and closures over verification issues, with disputed amounts running from EUR 108 (about £95 / $120) to C$20,000 (about £11,000 / $14,500). AskGamblers shows a CasinoRank of 5.1 out of 10 and two complaints, both marked unresolved, one over an account closure and one over an account blocked with $1,500 (about £1,150) withheld; its reviewer records that two of three complaints were unresolved because of the operator's unresponsiveness. A thread on the LCB forum, opened in June 2026 over a disputed $3,000 (about £2,300) and since marked resolved on the forum, describes an account used regularly in 2024 with earlier successful withdrawals and completed verification, blocked without an explanation, with contact producing only a referral to a manager who never replied. All of these are attributed player reports, not findings by any regulator.

A complaint about Rainbet should go to Rainbet itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Rainbet does not resolve it, escalation runs through the Anjouan route set out under Where you are playing from, because the Anjouan authority does not handle player complaints itself. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Rainbet is regulated by Anjouan Gaming (Union of the Comoros) under licence ALSI-152406029-FI2, and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.

An Anjouan licence sets a light-touch framework. Operators are expected to hold player funds responsibly and publish their terms, but enforcement is limited and there is no UK-style ombudsman behind it. The obligations still exist in the operator's own terms, and those terms are usually where a withheld-winnings or bonus dispute is won or lost.

Anjouan Gaming does not handle player complaints itself: its third-party complaint policy expects a written complaint to the licensee first, then a referral to an approved dispute resolution provider, then the courts. A formal, deadlined complaint citing the operator's own published terms, supported by your account and payment history, is therefore the first step.

If you are trying to recover money

Because Rainbet is licensed in Anjouan (Comoros) and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Rainbet's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Rainbet sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before Rainbet took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to Rainbet, licensed in Anjouan (Comoros), use the free complaint route finder.

If the amount is large

A five or six figure balance at Rainbet meets the terms head on. There is no daily, weekly or monthly withdrawal cap in the terms, and casino.guru and AskGamblers both list the brand as having no withdrawal limits, so the limits that apply come from the verification clauses rather than from a payout schedule. Clause 8.3 lets the operator ask for photo ID, address confirmation, a selfie or a verification call before any withdrawal, at any time. Clause 20.1 gives you 72 hours to complete verification while reserving up to seven business days to analyse it, and holds a Temporarily Approved account to EUR 500 (about £430 / $540) of deposits with no withdrawal at all. The AML policy runs identity checks through Sumsub and asks for source of funds evidence: employment documents, business ownership proof, inheritance or investment records. Those requirements are the operator's own published policy, so the questions worth asking are whether the request arrived only after the win, whether what was demanded was proportionate, and whether the account was then closed with the balance held. Two clauses matter to any route. Clause 14.2 caps the operator's own liability at the value of the relevant bets or EUR 500 (about £430 / $540), whichever is lower. Clause 6.14 bars transferring, selling or pledging the account or any claim connected to it, so a route runs in your own name with support behind you. A VIP host who stops replying after a large cash out request should be documented, not chased. Where the complaint goes is set out in the routing section below.

Where you are playing from

Wherever you play from, the only published route against Rainbet is the one written into its Anjouan licence. Complaints go to Rainbet first, through the Rainbet complaints procedure, which the Authority’s policy expects to be reached through the interactive seal where the site carries one, and under the Authority’s policy Rainbet has 30 calendar days to respond, with a dispute about a game outcome to be raised within 14 calendar days of the session (the operator’s own terms may set a shorter first-stage window). If nothing is resolved after 30 days, or Rainbet has not replied, you may refer the matter to one of the four ADR providers the Authority lists (EGIS-ADR, Axion ADR, iGaming ADR and CADRE B.V.); Rainbet must take part and bears the cost, and everything must be conducted in English. The same policy puts complaints from players in an excluded territory outside its scope, so where you were playing from decides whether the route is open to you at all. Anjouan Gaming itself does not handle, mediate or adjudicate player complaints, publishes no time limit for the ADR stage and no postal address. After ADR, what remains is a court claim against the company behind Rainbet.

If you are in the United States

Clause 4.1.3 of the terms lists the United States of America and its territories among the restricted countries, and the licensor's validator page prints the USA among its excluded territories and states that complaints from players in those territories will not be entertained. Two clauses bear on that directly. Clause 3.4 bars using a VPN, proxy or similar service or device that masks or manipulates the identification of your real location, and clause 8.6 says the operator cannot guarantee successful processing of withdrawals or refunds where the restricted use policy in clauses 3.3 and 4 has been breached, so a player who was in a restricted territory should expect both points to be taken and should record where they were playing from and what the account showed. No court record, insolvency filing or receivership naming Rainbet or RBGAMING N.V. was located on public record at our last check, so the practical route runs through the operator's own complaints policy, documented and dated, with the account and payment records behind it.

If you are in the EU

Clause 4.1.3 restricts France, the Netherlands and the Kingdom territories, Austria, Germany and Spain; no other EU member state is named, and the home page data lists the euro among accepted currencies. The licensor's validator page also prints France, the Netherlands and Spain among its excluded territories and states that complaints from players in those territories will not be entertained, so the Anjouan ADR stage is closed to players in those three countries and the route there is the operator's own complaints policy, documented and dated. Clauses 3.4 and 8.6 apply to any of the restricted states named above: the terms bar masking your real location with a VPN or proxy, and the operator says it cannot guarantee successful processing of withdrawals or refunds where that restricted use policy has been breached. On 9 July 2026 Spelinspektionen prohibited RBGAMING N.V. from providing gambling in Sweden without a licence, effective immediately, in decision 26Si1474 concerning rainbet.com; the company did not respond. Searches of the Netherlands Kansspelautoriteit and the Spanish DGOJ sanction registers returned nothing naming the brand, and it is not on the Belgian Gaming Commission's blocked list.

If you are in Canada or Australia

Australia and its territories are restricted under clause 4.1.3 and excluded on the licensor's validator page, which states that complaints from players in excluded territories will not be entertained, so the Anjouan ADR stage is closed to players in Australia; Australian dollars remain listed among accepted currencies. For an Australian account, clause 3.4 bars masking your real location with a VPN or proxy and clause 8.6 says the operator cannot guarantee successful processing of withdrawals or refunds where the restricted use policy in clauses 3.3 and 4 has been breached, so record where you were playing from. Two Australian facts sit side by side: Ad Standards upheld a complaint against the advertiser Rainbet on 4 June 2025 over undisclosed affiliate posts on Instagram, and ACMA's blocked gambling websites list, read on 4 September 2026, does not carry rainbet.com. Canada is not restricted under clause 4.1.3, Canadian dollars are accepted, and an AGCO search returned no result.

If you are in the UK

Rainbet holds no UK Gambling Commission licence: a public register search for RBGAMING on 4 September 2026 returned no result, so GamStop and the UK dispute-resolution route play no part. Clause 4.1.3 lists the United Kingdom of Great Britain and Northern Ireland as a restricted country, and the licensor's validator excludes the UK and states that complaints from players in excluded territories fall outside the licence's regulatory scope, which closes the Anjouan ADR path. Clause 3.4 bars masking your real location with a VPN or proxy, and clause 8.6 says the operator cannot guarantee successful processing of withdrawals or refunds where the restricted use policy in clauses 3.3 and 4 has been breached, so expect both points to be taken and document where you were playing from. The route is the operator's own complaints policy, documented and dated.

Sources

  1. rainbet.com: Home page read 4 Sep 2026: footer states Rainbet is a brand name of RBGAMING N.V. with a company address at Hamchako, Mustamudu, Anjouan; no registration number, licence number or regulator is named in the visible footer; contact addresses support@rainbet.com and marketing@rainbet.com; Organization JSON-LD gives legalName RBGAMING N.V., registration number 16077, an Anjouan Gaming licence issued by the Anjouan Offshore Finance Authority, foundingDate 2023, and lists GBP, EUR, AUD, CAD, SEK, USD and 22 crypto assets among accepted currencies
  2. anjouangaming.com: Anjouan Gaming licence register read in a rendered browser 4 Sep 2026: one row, RBGAMING N.V., licence ALSI-152406029-FI2, status Valid, type b2c, issue date 2024-06-14, expiry date 2027-06-13, domain rainbet.com; a second search for RBGAMING returned the same single row and no sibling domain
  3. verification.anjouangamingboard.org: Anjouan Gaming validation page reached from the footer seal, read 4 Sep 2026 and generated that day: RBGAMING N.V., registered website rainbet.com, operating status VALID, licence No. ALSI-152406029-FI2 issued by the Offshore Finance Authority of the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005, supervision managed by Anjouan Licensing Services Inc.; excluded territories Australia, Comoros, France, Netherlands, Spain, United Kingdom, USA, and a statement that complaints from players in those territories will not be entertained
  4. rainbet.com: Terms read 4 Sep 2026, no printed version or effective date: clause 1 names RBGAMING N.V., registration 16077, licensed in Anjouan; clause 4.1.3 restricted countries; clauses 5.1, 5.4, 6.3, 6.4, 6.14, 8.1 to 8.7, 9.1, 9.2, 9.7, 9.8, 9.10, 14.2, 15.1, 16.1, 16.2, 20.1, 20.3, 21.3 to 21.6, 23 and 26.6 on verification, confiscation, withdrawal mechanics, liability, assignment, complaint windows and governing law; clause 21.6 names Gaming Services Provider N.V. as the licensing body
  5. rainbet.com: AML policy read 4 Sep 2026, marked Last Updated April 8 2026, Version 1.2: identity verification run through Sumsub; government photo ID, a selfie holding the ID with a handwritten note, proof of address dated within three months and source of funds evidence such as employment documents, business ownership proof, inheritance or investment records; enhanced due diligence may include temporary restrictions or suspensions; records kept 10 years after closure; repeats RBGAMING N.V. and registration number 16077
  6. rainbet.com: Complaints policy read 4 Sep 2026: complaints to complaints@rainbet.com or the contact form, acknowledgement within 2 business days, initial response with proposed resolution steps within 10 business days, escalated investigations up to 30 days for a final determination, records kept a minimum of 5 years, appeals to compliance@rainbet.com; no ADR provider and no regulator is named on the page
  7. rainbet.com: Responsible gambling page read 4 Sep 2026: self-exclusion runs a 24 hour cooling-off accepted by email, then further periods; self-exclusion cannot be reversed; the account stays closed for a mandatory 90 days and permanent closure can only be requested after that period expires; where an account is blocked for a responsible-gambling breach the operator says it processes withdrawal of the remaining balance
  8. rainbet.com: Disclaimer read 4 Sep 2026: governed by the laws of the Island of Anjouan, Union of Comoros, with disputes resolved by binding arbitration in that jurisdiction
  9. anjouangaming.com: Anjouan third-party complaint policy read 4 Sep 2026: the Authority does not handle, mediate or adjudicate player complaints; complaints go first to the operator through the interactive site seal with a 30 calendar day response window; game-outcome disputes within 14 days and account disputes within 30 days; unresolved matters may be escalated to an approved ADR provider at the operator's cost; complaints from players in excluded territories are outside the policy
  10. anjouangaming.com: Anjouan authorised ADR provider list read 4 Sep 2026: EGIS ADR, Axion ADR, iGaming ADR and CADRE B.V.
  11. spelinspektionen.se: Spelinspektionen decision listing read 4 Sep 2026: RBGAMING N.V., decision type Forbud, supervision area illegal gambling, decision date 2026-07-09, linking the decision PDF
  12. spelinspektionen.se: Decision 26Si1474 of 9 Jul 2026, four pages, read 4 Sep 2026: RBGAMING N.V. of Hamchako, Mustamudu, Anjouan, organisation number 16077, prohibited from providing gambling in Sweden without a licence, effective immediately; case concerned rainbet.com; SEK selectable from a Swedish IP address, Swedish-language marketing, no evidence Swedish consumers were prevented from registering; the company did not respond; the decision states the company is active in Anjouan but lacks a licence number
  13. adstandards.com.au: Ad Standards case report 0120-25 read 4 Sep 2026: advertiser Rainbet, product gambling, media Instagram, decision date 4 June 2025, outcome Upheld, Modified or Discontinued; affiliate link in the account bio gave a reasonable degree of control; breaches of AANA Code of Ethics sections 2.5, 2.6 and 2.7; affiliate links since removed
  14. acma.gov.au: ACMA blocked gambling websites list read in a browser 4 Sep 2026, page last updated 20 July 2026, 1,776 domains: rainbet.com is not listed; a site search for rainbet on acma.gov.au returned no result
  15. gamblingcommission.gov.uk: UK Gambling Commission public register search read 4 Sep 2026, register page dated 4 September 2026 holding 2,650 records: no results from the public register for RBGAMING, and no enforcement notice naming Rainbet
  16. kansspelautoriteit.nl: Netherlands Kansspelautoriteit site search read 4 Sep 2026: no results, so no sanction decision, fine or order naming Rainbet or RBGAMING N.V.
  17. ordenacionjuego.es: Spanish DGOJ sanctioning resolutions register searched 4 Sep 2026 for RBGAMING and for rainbet: both searches returned no results
  18. gamingcommission.be: Belgian Gaming Commission blocked-sites list fetched 4 Sep 2026, 811 rows with publication dates to 27 August 2026: no entry for rainbet.com, Rainbet or RBGAMING N.V.
  19. irishexaminer.com: Irish Examiner article of 25 Jul 2026 read 4 Sep 2026: quotes the Gambling Regulatory Authority of Ireland on influencers promoting Rainbet through its affiliate programme and states Rainbet does not hold a licence to operate in Ireland; press reporting of a regulator comment, not a published decision
  20. mediaweek.com.au: Mediaweek article of 30 Mar 2026 read 4 Sep 2026: describes Rainbet's offshore structure and influencer marketing and characterises the brand as illegal to operate in Australia; reports ACMA's general warning to influencers rather than any ACMA action naming Rainbet
  21. trustpilot.com: Trustpilot read 4 Sep 2026: TrustScore 2.3 of 5 from 588 reviews, 279 in the last 12 months, 59 per cent one star and 36 per cent five star; profile claimed by the business in November 2023 and labelled as not having replied to negative reviews; company-details block supplied by the business gives the location Curacao; complaint themes on verification, blocked accounts with balances retained, withdrawals said to be unavailable, disputed game outcomes, unresponsive support, rakeback and VIP transparency, and a slow account-closure route
  22. casino.guru: casino.guru review read 4 Sep 2026: Safety Index 6.5 described as above average, review byline dated 05/2026; lists RBGAMING N.V. and an Anjouan Gaming licence in Comoros; labels the brand as not accepting players from the United Kingdom and not licensed there; unfair terms panel lists exactly one flagged rule, an unreasonably short time frame for providing information within KYC processes; complaints tab counts All 29, Opened 3, Unresolved 3, Resolved 1, Rejected 22; complaint titles on accounts closed with funds delayed, an unpaid tournament prize, delayed account deletion, winnings confiscated, self-exclusion failures and accounts closed over verification; states it did not find the brand on any relevant blacklist
  23. askgamblers.com: AskGamblers listing read 4 Sep 2026: CasinoRank 5.1 of 10, player rating 5 of 10 from 3 reviews, complaint response 2 complaints at 3 days average; licence listed as Anjouan Gaming Board, company RBGAMING N.V., licence No. ALSI-152406029-FI2; established date given as 2025; reviewer records that 2 of 3 complaints were unresolved because of the operator's unresponsiveness and lists unresponsive customer care and poor commitment to responsible gambling as negatives; affiliate programme named Rainbet Partners
  24. askgamblers.com: AskGamblers complaints tab read 4 Sep 2026: two complaints, both marked unresolved, on an account closure with a response the player disputes and on an account blocked with $1,500 withheld
  25. lcb.org: LCB player-complaint thread read 4 Sep 2026, opened 7 June 2026, case #4369, disputed amount stated as $3,000, marked resolved: an account used regularly in 2024 with earlier successful withdrawals and completed verification, blocked without an explanation, with repeated chat and email contact producing only a referral to a manager who did not reply
  26. lcb.org: Second LCB player-complaint thread read 4 Sep 2026, also marked resolved, found through the LCB search for rainbet

How we verified this: the Rainbet file draws on Anjouan Gaming (Union of the Comoros) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Rainbet

Can I get my money back from Rainbet?

Possibly. Rainbet is licensed in Anjouan (Comoros), outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Rainbet is operated by RBGAMING N.V., licensed in Anjouan (Comoros), under licence ALSI-152406029-FI2. It is recorded as licensed under Anjouan Gaming (Union of the Comoros). This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.

Rainbet is not open to UK players on the record on this file. Clause 4.1.3 of the terms lists the United Kingdom of Great Britain and Northern Ireland among the restricted countries, and the licensor's validator page prints the United Kingdom among its excluded territories and states that complaints from players in those territories will not be entertained. The home page structured data still lists GBP among accepted currencies. No UK Gambling Commission licence, so no GamStop coverage and no UK dispute route. The licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action and 2 further items on record for Rainbet, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

The terms do not promise a number of days. Clause 8.3 allows photo ID, address confirmation, a selfie or a verification call before any withdrawal is granted, and clause 20.1 gives the operator up to seven business days to analyse documents while requiring you to supply them within 72 hours. Clause 8.7 adds a 1x wager lock on crypto deposits and clause 8.2 removes commissions only once the deposit is wagered. Complaints published on Trustpilot describe payouts said to be unavailable.

Yes. Clause 5.2 says you may be required to become a verified customer, and clause 8.3 allows identity checks at any time before a withdrawal. The AML policy, version 1.2 dated 8 April 2026, runs verification through Sumsub and asks for a government photo ID, a selfie holding the ID with a handwritten note of six random numbers, proof of address dated within three months and source of funds evidence. Documents are kept for ten years after closure.

Clause 6.4 allows closure or suspension of any account without prior notice, and clause 6.3 allows bets to be voided and funds withheld on non-compliance or other reasonable grounds without notice first. Clause 5.4 closes linked accounts and clause 9.8 treats a shared IP address as abusive. Clause 20.1 restricts access to funds where verification is not finished within 72 hours. Ask in writing which clause was applied and request your transaction history.

The Anjouan register, searched on 4 September 2026, returned RBGAMING N.V. on licence ALSI-152406029-FI2, status Valid, issued 14 June 2024 and expiring 13 June 2027 for rainbet.com, and the operator's own seal validator returned the same number and status. Two facts sit beside that: the number appears nowhere in the site's page text, and Spelinspektionen's decision of 9 July 2026 records that the company lacks a licence number.

The complaints policy asks for complaints to complaints@rainbet.com, with acknowledgement in 2 business days, an initial response in 10 business days and up to 30 days for an escalated determination, and appeals to compliance@rainbet.com. Clause 21.4 sets a three day window from the day a wager was decided. The Anjouan authority states that it does not handle, mediate or adjudicate player complaints, and directs unresolved matters to an approved ADR provider instead.

No court judgment, insolvency filing or class action naming Rainbet or RBGAMING N.V. was located at our last check. What is on record is Spelinspektionen's prohibition of 9 July 2026, an Ad Standards decision upheld against the advertiser Rainbet on 4 June 2025 in Australia, and press reporting of a comment by the Irish regulator in July 2026. Complaints published on review sites are player reports, not regulator findings.

Is Rainbet holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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