Cactus Casino
Licence status, GamStop coverage and any publicly documented issues for Cactus Casino, with sources. A listing is a record, not an allegation of wrongdoing.
Who owns Cactus Casino
Cactus Casino lists its parent and owner as Ferzo Holding Limitada, which carries a Costa Rica address per the Anjouan seal. The operator was established in 2024. It operates under licence number ALSI-202501029-FI2, issued under Anjouan Gaming in the Union of the Comoros. The owner, founding year and licence number are corroborated by two independent sources, casino.guru and tribuna.com.
The validator discrepancy explained
The licence record for Cactus Casino carries a documented inconsistency. The Casino-Guru-endorsed Anjouan board validator domain returns INVALID, or NOT Licensed, for cactus.casino. A seal-specific validator instead shows VALID, accompanied by an expired seal or possible misuse banner. This is recorded as a discrepancy in the licence record, not as proof that the operator is unlicensed. Where an Anjouan seal is ambiguous in this way, the underlying licence position can be harder to establish, which is relevant context for any player pursuing a withheld balance.
Withdrawal complaints on record
Around 10 player complaints concerning delayed or blocked withdrawals are logged against Cactus Casino. These are recorded as an attributed complaint theme on casino.guru rather than a proven finding or an allegation of wrongdoing by the operator. Players who recognise this pattern in their own dealings can preserve evidence of their account activity and follow the formal-complaint route set out elsewhere on this page.
What the record shows
Anjouan validator discrepancy: the Casino-Guru-endorsed board validator domain returns INVALID/NOT Licensed for cactus.casino, while a seal-specific validator shows VALID with an 'expired seal/possible misuse' banner. Good standing is ambiguous, so record it as a discrepancy, NOT as proof of being unlicensed. Plus ~10 player complaints (delayed/blocked withdrawals).
SourceComplaints about Cactus Casino
Documented items about Cactus Casino appear above with their sources; day-to-day Cactus Casino complaints, typically stalled withdrawals, verification loops and bonus disputes, are recorded by independent complaints platforms rather than published by Anjouan Gaming (Union of the Comoros).
A complaint about Cactus Casino should go to Cactus Casino itself first, in writing through its published procedure, with every reply kept. If Cactus Casino does not resolve it, escalation points at Anjouan Gaming (Union of the Comoros), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.
What the licence requires
Cactus Casino is regulated by Anjouan Gaming (Union of the Comoros) under licence ALSI-202501029-FI2, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.
If you are trying to recover money
Because Cactus Casino is licensed in Anjouan (Comoros) and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Cactus Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.
Cactus Casino sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before Cactus Casino took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to Cactus Casino, licensed in Anjouan (Comoros), use the free complaint route finder.
Sources
- casino.guru: Owner Ferzo Holding Limitada, est. 2024, licence ALSI-202501029-FI2
- tribuna.com: Owner + founded 2024 + licence number corroboration
How we verified this: the Cactus Casino file draws on Anjouan Gaming (Union of the Comoros) records, licence registers and attributed player reports, checked as our editorial standards describe.
Common questions about Cactus Casino
Can I get my money back from Cactus Casino?
Possibly. Cactus Casino is licensed in Anjouan (Comoros), outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.
Who operates Cactus Casino, and is it licensed?
Cactus Casino is operated by Ferzo Holding Limitada, licensed in Anjouan (Comoros), under licence ALSI-202501029-FI2. It is recorded as licensed under Anjouan Gaming / Offshore Finance Authority, Union of the Comoros. The brand has operated since 2024. It sits outside GamStop, so a GamStop self-exclusion does not block it.
Does Cactus Casino accept UK players?
Cactus Casino's position on UK players is not clear-cut. Validator discrepancy (see issues). Not UKGC-licensed Whichever applies, the licence in force when you played is what shapes the routes open to you.
Is there anything documented on file about Cactus Casino?
Our research records 1 reported allegation for Cactus Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.
What should I do if Cactus Casino will not pay out or has frozen my account?
Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.
Will Cactus Casino know I contacted Clinton & Co?
No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.
Is Cactus Casino holding your money?
The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.
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