Cactus Casino
Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.
Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 3 September 2026.
- Entity
- Ferzo Holding Limitada (Costa Rica address per Anjouan seal)
- Registration number
- Not published
- Licence number
- ALSI-202501029-FI2
- Regulator
- Anjouan Gaming (Union of the Comoros)
- Status
- Licensed
- Date checked
- 3 September 2026
- Register
- the Anjouan Gaming licence register, searchable by domain.
Our free licence checker covers this and every other operator we hold a file on.
Who owns Cactus Casino
Cactus Casino lists its parent and owner as Ferzo Holding Limitada, which carries a Costa Rica address per the Anjouan seal. The operator was established in 2024. It operates under licence number ALSI-202501029-FI2, issued under Anjouan Gaming in the Union of the Comoros. The owner, founding year and licence number are corroborated by two independent sources, casino.guru and tribuna.com.
The validator discrepancy explained
The licence record for Cactus Casino carries a documented inconsistency. The Casino-Guru-endorsed Anjouan board validator domain returns INVALID, or NOT Licensed, for cactus.casino. A seal-specific validator instead shows VALID, accompanied by an expired seal or possible misuse banner. This is recorded as a discrepancy in the licence record, not as proof that the operator is unlicensed. Where an Anjouan seal is ambiguous in this way, the underlying licence position can be harder to establish, which is relevant context for any player pursuing a withheld balance.
Withdrawal complaints on record
Around 10 player complaints concerning delayed or blocked withdrawals are logged against Cactus Casino. These are recorded as an attributed complaint theme on casino.guru rather than a proven finding or an allegation of wrongdoing by the operator. Players who recognise this pattern in their own dealings can preserve evidence of their account activity and follow the formal-complaint route set out elsewhere on this page.
Is Cactus Casino withholding a withdrawal?
The playbook for a stalled Cactus Casino payout is in what to do when a casino withholds your winnings. For a substantial sum, whether Cactus Casino has voided a win, confiscated a balance or simply stopped releasing a withdrawal, our withheld winnings service covers the evidence that decides these cases and the point at which specialist assessment earns its keep.
What the record shows
Anjouan validator discrepancy: the Casino-Guru-endorsed board validator domain returns INVALID/NOT Licensed for cactus.casino, while a seal-specific validator shows VALID with an 'expired seal/possible misuse' banner. Good standing is ambiguous, so record it as a discrepancy, NOT as proof of being unlicensed. Plus ~10 player complaints (delayed/blocked withdrawals).
SourceIs Cactus Casino legit?
"Legit" is really three separate questions. Cactus Casino holds licence ALSI-202501029-FI2 and is recorded as licensed under Anjouan Gaming (Union of the Comoros). 1 documented item sits on the Cactus Casino file above, it carrying an issuing body and source. No UK Gambling Commission licence is recorded for it, meaning neither GamStop nor the UK dispute framework reaches it, and that gap matters more than any review score when something goes wrong. No licence anywhere is a promise of fair treatment.
Complaints about Cactus Casino
Documented items about Cactus Casino appear above with their sources; day-to-day Cactus Casino complaints, typically stalled withdrawals, verification loops and bonus disputes, are recorded by independent complaints platforms rather than published by Anjouan Gaming (Union of the Comoros).
A complaint about Cactus Casino should go to Cactus Casino itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Cactus Casino does not resolve it, escalation runs through the Anjouan route set out under Where you are playing from, because the Anjouan authority does not handle player complaints itself. The sequence is set out in how to escalate a casino complaint.
What the licence requires
Cactus Casino is regulated by Anjouan Gaming (Union of the Comoros) under licence ALSI-202501029-FI2, and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.
If you are trying to recover money
Because Cactus Casino is licensed in Anjouan (Comoros) and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Cactus Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.
Cactus Casino sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before Cactus Casino took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to Cactus Casino, licensed in Anjouan (Comoros), use the free complaint route finder.
If the amount is large
A large Cactus Casino balance is where an Anjouan licence shows its limits. Anjouan Gaming publishes no anti-money-laundering thresholds, no source-of-funds standards and no withdrawal timescales for players: its licence conditions and code of conduct go no further than requiring Cactus Casino to segregate player balances from operating funds and to handle complaints within reasonable timelines. There is therefore no regulator-set figure at which Cactus Casino must start asking questions, and no regulator-set deadline by which it must stop. What governs a five or six figure withdrawal is the Cactus Casino terms themselves: the verification Cactus Casino reserves the right to demand, the daily, weekly or monthly caps it applies to payouts, and any maximum win clause attached to a bonus. Read those clauses as they stand today and save a copy, because they are the rulebook here. Two things commonly change once the sum is large. A Cactus Casino host who replied within the hour on a £2,000 / $2,600 payout becomes hard to reach, and limits that were irrelevant on small withdrawals turn a £50,000 / $65,000 Cactus Casino balance into a schedule of instalments. Where that happens, the complaint clock and the escalation route are set out under Where you are playing from.
Where you are playing from
The Anjouan complaint policy is short and it is the whole route against Cactus Casino, whichever country you are in. Step one is a complaint to the Cactus Casino complaints procedure, which the policy routes through the interactive seal where the Cactus Casino site carries one, with 30 calendar days for Cactus Casino to respond and a 14-calendar-day limit for disputes about a game outcome. Step two, once those 30 days have passed without resolution or reply, is a referral to one of the approved ADR providers: EGIS-ADR, Axion ADR, iGaming ADR or CADRE B.V. Participation is mandatory for Cactus Casino, Cactus Casino bears the costs, and all communications must be in English. Complaints from players in an excluded territory fall outside the policy altogether, which is why the country paragraphs below carry real weight here. The Authority does not adjudicate complaints and publishes no deadline for the ADR stage, so the clock that matters is the 30-day one. Beyond ADR the remaining step is a court claim against the entity that operates Cactus Casino.
If you are in the United States
There is no state regulator standing behind Cactus Casino for a United States player: online gambling is licensed state by state and an offshore site like Cactus Casino holds no state licence, so nothing in state law reaches your Cactus Casino balance. In August 2025 a coalition of 50 state attorneys general asked the Department of Justice to block offshore platforms and their payment systems under the Unlawful Internet Gambling Enforcement Act, which is enforcement rather than a route to the money Cactus Casino holds. Your state consumer protection office or attorney general can log the Cactus Casino dispute. The route that reaches Cactus Casino itself is the one attached to the Cactus Casino licence: the Anjouan route above.
If you are in the EU
Whether an EU player has a domestic claim against Cactus Casino depends on the country. In Austria the position on an operator like Cactus Casino is settled: the OGH in 1 Ob 229/20p held that a provider without an Austrian concession acts unlawfully, its contracts are ineffective and the player is entitled to repayment of the stake, so an Austrian Cactus Casino player has a recognised route. In Germany the Court of Justice of the EU (Case C-440/23, 16 April 2026) confirmed that EU law does not prevent a restitution claim for stakes lost with Cactus Casino on games prohibited in the player’s home state, though that ruling concerned Malta-licensed operators rather than Cactus Casino and the BGH’s lead decision (I ZR 216/25, hearing 17 September 2026) is pending, so a German Cactus Casino claim is not yet settled law. The Dutch Supreme Court ruled on 3 July 2026 that contracts with an unlicensed operator such as Cactus Casino are not automatically void, so a Dutch Cactus Casino player has no automatic refund, only a possible claim against Cactus Casino for mistake or in tort. For every other EU country the sourced route against Cactus Casino is the Anjouan route above, the one attached to the Cactus Casino licence.
If you are in Canada or Australia
From Canada or Australia the route against Cactus Casino is the same offshore one, because the domestic bodies say so themselves. The AGCO in Ontario cannot get your money back and only assists with disputes about regulated sites, so not with Cactus Casino; iGaming Ontario cannot settle bets, refund wagers or award compensation and has no legal relationship with unregulated operators such as Cactus Casino; and the other provinces, which run government monopolies, give no route we could source against Cactus Casino. In Australia the Interactive Gambling Act 2001 bans online casinos, ACMA accepts complaints about breaches, and it warns that Australian regulators cannot help if an illegal service withholds your winnings. Against Cactus Casino, pursue the Anjouan route above.
If you are in the UK
For a UK player the domestic framework simply does not reach Cactus Casino. It is illegal to provide gambling facilities to consumers in Great Britain without a Gambling Commission operating licence, wherever the operator sits, and Cactus Casino has none, so the Cactus Casino account was never inside that framework; but the Commission has no powers to resolve individual complaints or recover money from Cactus Casino, and its only ask is that unlicensed sites be reported to intelligencereports@gamblingcommission.gov.uk. Nor is there a UK adjudicator for a Cactus Casino dispute: the licence-condition ADR duty binds licensees only, and IBAS adjudicates only against operators registered with it. GAMSTOP covers GB-licensed operators alone, so a self-exclusion never blocked Cactus Casino. Your route against Cactus Casino is the Anjouan route above, the one attached to the Cactus Casino licence.
Sources
- casino.guru: Owner Ferzo Holding Limitada, est. 2024, licence ALSI-202501029-FI2
- tribuna.com: Owner + founded 2024 + licence number corroboration
How we verified this: the Cactus Casino file draws on Anjouan Gaming (Union of the Comoros) records, licence registers and attributed player reports, checked as our editorial standards describe.
Common questions about Cactus Casino
Can I get my money back from Cactus Casino?
Possibly. Cactus Casino is licensed in Anjouan (Comoros), outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.
Is Cactus Casino legit?
"Legit" is really three separate questions. Cactus Casino holds licence ALSI-202501029-FI2 and is recorded as licensed under Anjouan Gaming (Union of the Comoros). 1 documented item sits on the Cactus Casino file above, it carrying an issuing body and source. No UK Gambling Commission licence is recorded for it, meaning neither GamStop nor the UK dispute framework reaches it, and that gap matters more than any review score when something goes wrong. No licence anywhere is a promise of fair treatment.
Who operates Cactus Casino, and is it licensed?
Cactus Casino is operated by Ferzo Holding Limitada, licensed in Anjouan (Comoros), under licence ALSI-202501029-FI2. It is recorded as licensed under Anjouan Gaming (Union of the Comoros). The brand has operated since 2024. This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.
Does Cactus Casino accept UK players?
Cactus Casino's position on UK players is not clear-cut. Validator discrepancy (see issues). Not UKGC-licensed. Whichever applies, the licence in force when you played is what shapes the routes open to you.
Is there anything documented on file about Cactus Casino?
Our research records 1 reported allegation for Cactus Casino, with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.
What should I do if Cactus Casino will not pay out or has frozen my account?
Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.
Will Cactus Casino know I contacted Clinton & Co?
No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.
Is Cactus Casino holding your money?
The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.
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