mFortune

Is mFortune legitimate? The straight answer

mFortune was a genuine licensed British casino rather than a scam site, and it is now closed. It traded under In Touch Games Limited, a company registered in England and based at Halesowen in the West Midlands, on an operating licence issued by the UK Gambling Commission. That is the reassuring half of the answer.

The other half is the conduct record, and it is heavy. The Commission penalised the business three times in four years: £2.2 million in 2019, £3.4 million in March 2021 alongside a formal warning and added licence conditions, and £6.1 million in January 2023. On 1 September 2023 it suspended the company's operating licences while it examined concerns about money laundering controls, fair and transparent trading and the reporting of key events. Four days later, on 5 September 2023, the company surrendered the licence rather than contest the review, and mFortune closed to British players.

So the honest position is that mFortune was legitimate in the licensing sense and repeatedly sanctioned in the conduct sense. For a former player that distinction matters in a specific way: because the licence was surrendered rather than kept, there is no live licensee for an adjudicator to bind, so the usual complaint-then-ADR sequence no longer runs. What is left is set out further down this page.

The company behind the brand

mFortune was the flagship casino of InTouch Games Limited, a business registered in England and based at Fountain House in Halesowen, West Midlands. The firm began in 2001 building physical slot machines before moving into mobile gambling, and mFortune launched in the late 2000s as one of the earliest UK mobile casinos. Two things set it apart from mainstream rivals: every game was developed in-house rather than bought in from external studios, and deposits could be charged to a mobile phone bill, a route that suited small-stakes players. Sister brands run from the same Halesowen operation included PocketWin, Mr Spin, Dr Slot, Cashmo, Casino 2020, Bonus Boss and Jammy Monkey.

Three penalties in four years

InTouch Games built one of the heaviest repeat enforcement records of any British operator. The Gambling Commission imposed a £2.2 million penalty in 2019 for social responsibility, anti-money laundering and marketing failures. A second action followed in March 2021, a £3.4 million penalty covering similar ground alongside a formal warning and extra licence conditions. In January 2023 the Commission fined the company £6.1 million after a compliance assessment found failings persisting, its third enforcement action against the business. Across the three actions the operator paid more than £11 million, with published findings covering social responsibility shortcomings, inadequate anti-money laundering controls and marketing breaches across the group's sites, including mfortune.co.uk.

Suspension, surrender and shutdown

On 1 September 2023 the Gambling Commission suspended In Touch Games Limited's operating licences while it examined concerns about money laundering controls, fair and transparent trading and the reporting of key events. Four days later, on 5 September 2023, the company surrendered its licence rather than contest the review. The Commission said customers should still be able to withdraw their funds, expected an orderly closure of the websites, and kept the power to investigate individual managers who held personal licences at the time. mFortune and the group's other brands subsequently closed to British players.

What former players can do now

Because the licence was surrendered, the usual sequence of operator complaint followed by alternative dispute resolution no longer works in the normal way: there is no live licensee for an ADR body to bind. The starting point is the company itself. Anyone still owed a balance should pursue InTouch Games in writing and keep proof of every request; the company's record, including its current status, is on the Companies House register. Claims about past treatment, for example gambling that carried on despite clear signs of harm, remain possible in principle, but they stand or fall on evidence, so gather deposit records, emails and any self-exclusion history before doing anything else.