Operator File · Curaçao

RocketPlay Casino

Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.


Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 3 September 2026.

Register check
Entity
Scores55 Tech N.V.
Registration number
Not published
Licence number
OGL/2024/1307/0748
Regulator
Curacao Gaming Control Board (GCB)
Status
Indefinite
Date checked
16 September 2026
Register
Curaçao Gaming Authority register (edition of 16 September 2026)

Our free licence checker covers this and every other operator we hold a file on.

Background and platform

RocketPlay Casino launched in 2020 as a space-themed online casino aimed at an international audience, combining a large slots and live-dealer library from mainstream studios with a sportsbook and a gamified loyalty system of levels and rewards. The brand markets fast cash-outs and a flexible withdrawal flow that lets players reverse a pending payout, a feature reviewers note can also keep funds in play rather than leaving the account. From a UK perspective the important point is what sits behind the marketing: RocketPlay is an offshore operator with no UK Gambling Commission licence, so the consumer protections British players expect, deposit-limit tooling tied to the national framework, mandatory affordability and source-of-funds checks, and access to the Gambling Commission's complaints and ADR routes, do not apply to play on this site.

Ownership and corporate structure

RocketPlay's live terms and conditions name the operating entity as Scores55 Tech B.V., a company registered under the laws of Curacao with registration number 162990 and a registered address at Scharlooweg 39, Willemstad, Curacao. The brand has also been linked to Dama N.V., the Curacao company named as the operator of RocketPlay in a 2022 Australian regulatory action, which ran a stable of sister casinos under shared terms and infrastructure. The change of named operator reflects the wider restructuring of Curacao iGaming as brands moved onto direct licences under the territory's gaming-control regime. For a player trying to work out who is actually responsible for the account, the practical takeaway is that the contracting party is the entity named in the live terms, while the older Dama N.V. branding still appears in historical records and regulatory filings.

Licence and UK position

RocketPlay states that it is licensed and regulated by the Curacao Gaming Control Board under licence number OGL/2024/1307/0748. A Curacao licence is not equivalent to a UK Gambling Commission licence, and it carries materially weaker oversight of fairness, complaint handling and player funds. Crucially, RocketPlay's own terms list the United Kingdom as a Restricted Country at section 3.6, and the UK also appears within the NetEnt-restricted territories the site references, meaning UK residents are not permitted to deposit and play real-money games. Because the operator is not UKGC-licensed, RocketPlay is not covered by GamStop, so a UK self-exclusion registered through GamStop will not block access here. Where a UK player was nonetheless able to register and deposit despite these restrictions, that gap between the stated rules and what actually happened is itself an important fact for any later complaint.

Documented regulatory action

On 27 May 2022 the Australian Communications and Media Authority (ACMA) issued a formal warning under section 64A of the Interactive Gambling Act 2001 to operator Dama N.V., covering RocketPlay alongside its sister brands Bambet, Dazard, Level Up, Wild Tornado and Cobra. The ACMA found the services were being provided to Australians as prohibited and unlicensed regulated interactive gambling, and the matter formed part of a broader enforcement push that also led to website-blocking requests to Australian internet providers. This is a documented regulator action, not a player allegation, and it speaks directly to how the brand has operated in markets where it lacks a local licence. For a UK player who lost money to RocketPlay, the route forward is the operator's own complaints process in the first instance, with regulated legal partners able to assess the wider circumstances; this is general information and not a promise of any particular outcome.

Is RocketPlay Casino withholding a withdrawal?

The playbook for a stalled RocketPlay Casino payout is in what to do when a casino withholds your winnings. For a substantial sum, whether RocketPlay Casino has voided a win, confiscated a balance or simply stopped releasing a withdrawal, our withheld winnings service covers the evidence that decides these cases and the point at which specialist assessment earns its keep.

What the record shows

Regulator / court actionAustralian Communications and Media Authority (ACMA)· 2022-05-27

ACMA issued a formal warning under section 64A of the Interactive Gambling Act 2001 to operator Dama N.V., covering RocketPlay along with Bambet, Dazard, Level Up, Wild Tornado and Cobra casinos, for providing prohibited and unlicensed regulated interactive gambling services to Australians; the action formed part of a wider blocking-request push to Australian internet providers.

Source
Reported allegationCasino.Guru complaints (player reports)

Players report on casino.guru that RocketPlay withdrawals were delayed or held during account verification, including repeated KYC document requests and inconsistent verification standards before payouts were released. These are player allegations, not proven findings, and casino.guru records the casino's overall complaint volume as relatively low.

Source

Is RocketPlay Casino legit?

"Legit" is really three separate questions. RocketPlay Casino holds licence OGL/2024/1307/0748 and is recorded as licensed under Curacao Gaming Control Board (GCB). 2 documented items sit on the RocketPlay Casino file above, every one carrying its issuing body and source. No UK Gambling Commission licence is recorded for it, meaning neither GamStop nor the UK dispute framework reaches it, and that gap matters more than any review score when something goes wrong. No licence anywhere is a promise of fair treatment. Our free licence checker matches any Curaçao licence number against the CGA's own register.

Complaints about RocketPlay Casino

On the public complaints database at casino.guru, players report a recurring pattern around RocketPlay withdrawals and identity verification. Several threads allege that approved or requested payouts were delayed or held while the casino asked repeatedly for know-your-customer documents, with players describing inconsistent standards, documents said not to have been received, and open-ended requests for more paperwork that were not clearly explained. These accounts are player allegations rather than proven findings, and the platform records the casino's overall complaint volume as relatively low and a high published safety rating. Even so, the cluster of verification-linked withdrawal disputes is the pattern most relevant to UK consumers, because it mirrors the kind of friction that arises when offshore operators apply checks late, after deposits have already been taken, rather than before play.

A complaint about RocketPlay Casino should go to RocketPlay Casino itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If RocketPlay Casino does not resolve it, escalation points at Curacao Gaming Control Board (GCB), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

RocketPlay Casino is regulated by Curacao Gaming Control Board (GCB) under licence OGL/2024/1307/0748, and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

If you are trying to recover money

Because RocketPlay Casino is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on RocketPlay Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Before you write, look RocketPlay Casino up on the Curaçao enforcement register: a recorded action against the licensee changes what the complaint should say.

Two guides carry the detail for a Curaçao brand like RocketPlay Casino. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about RocketPlay Casino. Where you had self-excluded with RocketPlay Casino and it kept taking deposits, read what a failed self-exclusion is worth. The free complaint route finder maps the order for you.

If the amount is large

Start with the deadline, because on a large RocketPlay Casino withdrawal it is the most useful thing to know. The Curaçao anti-money-laundering regulations of January 2025 give RocketPlay Casino 30 days from the moment your transactions reach NAf 4,000, roughly £1,700 / $2,200, to obtain the information RocketPlay Casino has asked for; if RocketPlay Casino does not, it must terminate the relationship, and where no presumption of money laundering exists the funds are to be transferred to you. The RocketPlay Casino threshold is cumulative, counted daily across all deposits and withdrawals since the RocketPlay Casino account was opened, and where it is crossed because you want to withdraw the regulations call for the RocketPlay Casino account to be frozen completely in the meantime. Enhanced due diligence on higher-risk RocketPlay Casino accounts is where the RocketPlay Casino questions about source of funds and source of wealth come from, covering savings, employment income, property sales, dividends, inheritances and past gambling winnings. Alongside all of that, expect the softer RocketPlay Casino signals: the RocketPlay Casino host stops replying at the point the sum stops being routine, and withdrawal limits buried in the RocketPlay Casino terms start to matter on a £50,000 / $65,000 balance in a way they never did on a £500 / $650 one. The route for a stalled RocketPlay Casino account is under Where you are playing from.

Where you are playing from

Wherever you are playing from, a dispute with RocketPlay Casino runs through the RocketPlay Casino Curaçao licence and seat. Under Article 5.3 of the LOK, the National Ordinance on Games of Chance, you can complain to RocketPlay Casino free of charge within six months of the incident; RocketPlay Casino must acknowledge within a week and rule within four weeks, extendable once by four weeks. If that fails, the LOK requires a licensee to offer alternative dispute resolution at its own expense, and the Curaçao Gaming Authority requires that provider to be one it has certified, on a timetable it expects to run no longer than 90 days from the referral. A licensee that has not engaged a certified provider has fallen short of that requirement rather than been released from it. The Authority does not mediate the RocketPlay Casino dispute or order compensation, but a complaint to complaints@cga.cw feeds its supervision of the RocketPlay Casino licence. Beyond that, Article 5.5 requires a licensee to provide a clause submitting the gaming agreement to Curaçao law and any dispute to the Curaçao courts, and Article 15.3 makes a player’s claim against a licensee such as RocketPlay Casino enforceable there.

If you are in the United States

No state regulator can take up a RocketPlay Casino dispute, because RocketPlay Casino holds no state licence and online gambling in the United States is regulated state by state, which leaves the RocketPlay Casino account outside every state system. The August 2025 letter from 50 state attorneys general asked the Department of Justice to pursue injunctions, seize domains and work with payment processors against offshore sites such as RocketPlay Casino; useful pressure, but not a refund route for a RocketPlay Casino player. Log the RocketPlay Casino dispute with your state attorney general or consumer protection office, then pursue the Curaçao route above against RocketPlay Casino.

If you are in the EU

Austria and Germany are the two EU markets where courts have recognised a refund claim against an operator like RocketPlay Casino with no domestic licence. The Austrian Supreme Court settled it in 1 Ob 229/20p: no Austrian concession, no effective contract, stake repayable, which is what an Austrian RocketPlay Casino player relies on. In Germany the Court of Justice of the EU (Case C-440/23, 16 April 2026) confirmed that such restitution claims are compatible with EU law, which is the ground an EU RocketPlay Casino player stands on, on facts involving Malta-licensed operators rather than RocketPlay Casino; the Federal Court of Justice’s lead decision, I ZR 216/25, is pending after a hearing on 17 September 2026, so a German RocketPlay Casino claim is not yet settled law. The Netherlands is different: since the Hoge Raad’s ruling of 3 July 2026 an unlicensed operator’s contracts, those of RocketPlay Casino included, are not automatically void, so a Dutch RocketPlay Casino player has no automatic refund and only a case-by-case claim against RocketPlay Casino. Outside those three countries we have found no sourced domestic route against RocketPlay Casino, and against RocketPlay Casino the Curaçao route above applies.

If you are in Canada or Australia

Neither country offers a refund route against RocketPlay Casino. Canada: Ontario is the only province with a regulated private market, and its regulator and conduct body, the AGCO and iGaming Ontario, both say they cannot refund wagers or award compensation and deal only with Ontario-registered sites, not with RocketPlay Casino; the other provinces run monopolies and we have found no domestic route against RocketPlay Casino. Australia: the Interactive Gambling Act 2001 makes online casinos illegal to offer, ACMA takes complaints about breaches, and ACMA itself says Australian regulators cannot help if the provider withholds your RocketPlay Casino winnings and points you to the licensing authority abroad. Against RocketPlay Casino that is the Curaçao route above.

If you are in the UK

A UK player has no domestic adjudicator for a RocketPlay Casino dispute. The Gambling Commission says it is illegal to provide gambling to consumers in Great Britain without the operating licence RocketPlay Casino does not hold, wherever in the world the gambling is provided from, and RocketPlay Casino holds no such licence. So GAMSTOP, which covers only GB-licensed operators, never applied to RocketPlay Casino; the ADR requirement in the licence conditions, and IBAS, which adjudicates only against operators registered with it, do not reach RocketPlay Casino; and the Commission has no powers to resolve individual complaints or help consumers get money back from RocketPlay Casino, although it asks for unlicensed sites to be reported to intelligencereports@gamblingcommission.gov.uk. What reaches RocketPlay Casino is the Curaçao route above, the one attached to the RocketPlay Casino licence.

Sources

  1. rocketplay.com: Operator T&Cs: operated by Scores55 Tech B.V. (Curacao reg. 162990, Scharlooweg 39, Willemstad), Curacao Gaming Control Board licence OGL/2024/1307/0748, United Kingdom listed as a Restricted Country at section 3.6 and within NetEnt-restricted territories
  2. acma.gov.au: ACMA formal warning (last updated 27 May 2022) under section 64A of the Interactive Gambling Act 2001 to Dama N.V. naming RocketPlay (plus Bambet, Dazard, Level Up, Wild Tornado, Cobra) for prohibited/unlicensed interactive gambling services
  3. casino.guru: Player complaint alleging delayed withdrawals tied to account verification at RocketPlay
  4. casino.guru: Further player complaint alleging account-verification problems during withdrawal at RocketPlay
  5. casino.guru

How we verified this: the RocketPlay Casino file draws on Curacao Gaming Control Board (GCB) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about RocketPlay Casino

Can I get my money back from RocketPlay Casino?

Possibly. RocketPlay Casino is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

"Legit" is really three separate questions. RocketPlay Casino holds licence OGL/2024/1307/0748 and is recorded as licensed under Curacao Gaming Control Board (GCB). 2 documented items sit on the RocketPlay Casino file above, every one carrying its issuing body and source. No UK Gambling Commission licence is recorded for it, meaning neither GamStop nor the UK dispute framework reaches it, and that gap matters more than any review score when something goes wrong. No licence anywhere is a promise of fair treatment. Our free licence checker matches any Curaçao licence number against the CGA's own register.

RocketPlay Casino is operated by Scores55 Tech B.V., licensed in Curaçao, under licence OGL/2024/1307/0748. It is recorded as licensed under Curacao Gaming Control Board (GCB). The brand has operated since 2020. This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.

RocketPlay Casino is not open to UK players on the record on this file. T&Cs section 3.6 list the United Kingdom as a Restricted Country and the UK also appears within the NetEnt-restricted territories; not UKGC-licensed. The licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action and 1 reported allegation for RocketPlay Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is RocketPlay Casino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

Start Your Claim
WhatsApp us