Operator File · Curaçao

Cloudbet

Licence status, GamStop coverage and any publicly documented issues for Cloudbet, with sources. A listing is a record, not an allegation of wrongdoing.

Who owns Cloudbet, and where it is based

Cloudbet is owned and operated by Halcyon Super Holdings B.V., a company incorporated under the laws of Curacao with company number 148526 and registered at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curacao. The site was founded in 2013 and describes itself as the original crypto sportsbook and bitcoin casino, and it trades on Curacao licence OGL/2024/328/0599. It holds no UK Gambling Commission licence, so it sits outside the UK framework and outside GAMSTOP.

One detail is worth knowing before a dispute starts: some of Cloudbet's payment methods are not handled by the Curacao parent directly. They are processed through a wholly owned subsidiary, Solas Technologies Limited, based at 25 Voukourestiou Street, 3045 Limassol, Cyprus. Where money left your account matters to the evidence, so it is worth establishing early which entity actually received it.

Licence and the 2024 Curacao change

Cloudbet states that it is licensed and regulated by the Curacao Gaming Authority and operates under licence number OGL/2024/328/0599. The 2024 prefix reflects a wider regulatory change. In December 2024 Curacao passed the National Ordinance on Games of Chance, known as the LOK, which replaced the NOOGH framework introduced in 1993. The government established the Curacao Gaming Authority to issue licences directly, and all old sub-licences expired in January 2025. Cloudbet's number is therefore a direct Curacao Gaming Authority licence under the new regime, rather than a sub-licence under an old master licence.

UK position

Cloudbet is not licensed by the UK Gambling Commission. Its own terms list the United Kingdom among the prohibited jurisdictions, so the platform is not available to players physically located in the UK. Cloudbet's terms also set out the conditions under which it operates: identity verification is required once cumulative deposits reach or exceed USD 2,200, the operator reserves the right to suspend accounts that have been inactive for more than 12 months, and it may withhold or retain amounts, including winnings, in defined circumstances.

What the record shows

Our research found no substantiated public regulatory or court action against Cloudbet. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Complaints about Cloudbet

On AskGamblers, Cloudbet Casino holds a CasinoRank score of 5.1 out of 10 against a player rating of 8.6 out of 10 drawn from 108 player reviews, and the platform records 93 complaints submitted about the casino. The complaints listing shows recurring themes. Players report prolonged account freezes described as betting integrity reviews, delayed crypto withdrawals, and KYC verification hold-ups, including reports of withdrawals left pending for weeks and accounts locked with funds inside for months. These are attributed player reports rather than findings of wrongdoing against the operator.

A complaint about Cloudbet should go to Cloudbet itself first, in writing through its published procedure, with every reply kept. If Cloudbet does not resolve it, escalation points at Curaçao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Cloudbet is regulated by Curaçao Gaming Authority (CGA) under licence OGL/2024/328/0599, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

If you are trying to recover money

Because Cloudbet is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Cloudbet's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Two guides carry the detail for a Curaçao brand like Cloudbet. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about Cloudbet. Where a self-exclusion was live and Cloudbet kept taking deposits, read getting money back after gambling on GamStop. The free complaint route finder maps the order for you.

Sources

How we verified this: the Cloudbet file draws on Curaçao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Cloudbet

Can I get my money back from Cloudbet?

Possibly. Cloudbet is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Cloudbet is operated by Halcyon Super Holdings B.V., licensed in Curaçao, under licence OGL/2024/328/0599. It is recorded as licensed under Curacao Gaming Authority (CGA). The brand has operated since 2013. It sits outside GamStop, so a GamStop self-exclusion does not block it.

Cloudbet does not list the UK as an accepted market. T&Cs list the UK among restricted countries; not UKGC-licensed Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research found no substantiated public regulator or court action against Cloudbet. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Cloudbet holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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