Operator File · Curaçao

BitStarz

Licence status, GamStop coverage and any publicly documented issues for BitStarz, with sources. A listing is a record, not an allegation of wrongdoing.

History and platform

BitStarz launched in 2014 on the SOFTSWISS casino platform and was among the first online casinos to combine Bitcoin and conventional currency payments. SOFTSWISS and BitStarz publicly marked ten years of partnership in April 2024, with BitStarz dating its first deposit to ten years earlier. The brand runs on multiple SOFTSWISS products, including the casino platform, the game aggregator, anti-fraud services and the Affilka affiliate system, and it operates its own in-house game studio, BitStarz Originals.

Ownership

The BitStarz brand was originally operated under Direx N.V. It was later acquired by Gareton B.V., a transaction reviewers date to 2019. BitStarz is operated by Gareton B.V., which is headquartered in Willemstad, Curacao, with an administrative office in Sliema, Malta.

What the record shows

Our research found no substantiated public regulatory or court action against BitStarz. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Complaints about BitStarz

AskGamblers carries 25 documented player complaints against BitStarz, recurring around delayed or pending withdrawals, disputed cashback and bonus classification, and confiscated winnings. Players report on AskGamblers that withdrawals were held or delayed, that crypto withdrawals were refused on the basis that a cashback bonus was treated as a no-deposit bonus, and that winnings were confiscated. These are attributed player reports rather than findings of wrongdoing by any regulator, and the recorded outcomes are mixed across resolved and rejected cases. Set against the complaint listings, AskGamblers shows BitStarz with a high aggregate player rating of 8.8 out of 10 across 628 reviews, and records that it has won the AskGamblers Award for Best Casino and holds the AskGamblers Certificate of Trust.

A complaint about BitStarz should go to BitStarz itself first, in writing through its published procedure, with every reply kept. If BitStarz does not resolve it, escalation points at Curaçao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

BitStarz is regulated by Curaçao Gaming Authority (CGA) under licence OGL/2024/165/0185, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

If you are trying to recover money

Because BitStarz is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on BitStarz's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Two guides carry the detail for a Curaçao brand like BitStarz. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about BitStarz. Where a self-exclusion was live and BitStarz kept taking deposits, read getting money back after gambling on GamStop. The free complaint route finder maps the order for you.

Sources

How we verified this: the BitStarz file draws on Curaçao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about BitStarz

Can I get my money back from BitStarz?

Possibly. BitStarz is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

BitStarz is operated by Gareton B.V., licensed in Curaçao, under licence OGL/2024/165/0185. It is recorded as licensed under Curacao Gaming Authority (CGA). The brand has operated since 2014. It sits outside GamStop, so a GamStop self-exclusion does not block it.

BitStarz does not list the UK as an accepted market. T&Cs (cl. 3.6) list United Kingdom incl. overseas territories as a Restricted Country; not UKGC-licensed Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research found no substantiated public regulator or court action against BitStarz. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is BitStarz holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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