Operator File · Curaçao

Roobet Withdrawal Problems? Not Paying Out, Blocked Accounts and Refund Options

Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.

Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 4 September 2026.

If Roobet is not paying out, has frozen your account or has taken back your winnings, this page sets out what the operator's own terms allow, what the public record shows and the recovery routes open to players anywhere. Roobet.com is operated by Raw Entertainment B.V., a Curacao company registered as 157205, under Curacao Gaming Authority licence OGL/2024/687/0427, and all fiat payments are handled by a Cyprus company, Raw Entertainment Ltd (HE421735). If you have lost money to Roobet, or lost a lot of money there, the sections below cover withdrawal delays, blocked accounts, confiscated winnings, silence from support, large balances and where to complain.

Register check
Entity
Raw Entertainment B.V.
Registration number
157205
Licence number
OGL/2024/687/0427
Regulator
Curacao Gaming Authority (CGA)
Status
Indefinite (edition of 3 September 2026)
Date checked
4 September 2026
Register
Curaçao Gaming Authority register (edition of 3 September 2026)

Licensed: roobet.com is one of thirteen approved domains on Curacao licence OGL/2024/687/0427 held by Raw Entertainment B.V., which the CGA Certificate of Operation records as granted on 31 July 2024 with status Active, while row 552 of the CGA online register of 3 September 2026 gives an issue date of 24 December 2025 and a status of Indefinite

Our free licence checker covers this and every other operator we hold a file on.

Who operates Roobet

Clause 1 of Roobet's Terms of Service and clause 1 of its KYC-AML-CFT Policy both state that roobet.com is operated by Raw Entertainment B.V., a company incorporated under the laws of Curacao with company number 157205, at Korporaalweg 10, Curacao, and that it operates the site under licence OGL/2024/687/0427 issued by the Government of Curacao. The regulator relationship is spelled out in clause 7 of the KYC policy, which describes Roobet as a regulated Curacao casino reporting unusual or suspicious transactions to the Curacao Financial Intelligence Unit. The same clause 1 names a second company: Raw Entertainment Ltd, Cyprus registration HE421735, at Voukourestiou 25, Limassol, described as a company of the Roobet group acting as paying and operational agent, and it processes all fiat transactions. The entity that received your money may therefore not be the entity on the licence, which is worth establishing before any dispute starts. The operator's About Us page dates the brand to 2019 and names partnerships with Snoop Dogg, Chelsea FC and Charles Oliveira. Nothing read on public record indicates a rebrand or a former name.

The licence checks out at the regulator's own portals. The CGA certificate portal, reached on the last segment of the licence number, names Raw Entertainment B.V., company 157205, as licensed since 31 July 2024, and lists thirteen approved domains, roobet.com among them, alongside roobet.art, roobet.boo, roobet.cash, roobet.club, roobet.gg, roobet.love, roobet.one, roobet.party, roobet.pl, roobet.pub, roobet.social and roobet.wtf. The CGA Certificate of Operation, which is the link hard coded into Roobet's own front end, records the licence as granted on 31 July 2024 with a current status of Active under the National Ordinance on Games of Chance (P.B. 2024, no. 157). Two facts sit side by side and are recorded without reconciliation: those certificate pages give 31 July 2024, while row 552 of the CGA online register of 3 September 2026 gives an issue date of 24 December 2025, an expiry of N/A and a status of Indefinite. The two CGA portals also name the regulator differently, the token certificate saying Curacao Gaming Control Board and the operation certificate saying Curacao Gaming Authority.

One further pair of facts belongs on the record. The Anjouan Gaming Authority's public register returns a single row for the domain roobet.com: Ultima Spins Ltd, status valid, licence ALSI-202507005, type b2c, issued 17 July 2025 and expiring 16 July 2027. Roobet's own Terms of Service, KYC policy and front end name only Raw Entertainment B.V. and the Curacao licence, and a scan of every JavaScript asset on the site found no occurrence of Anjouan, ALSI or Ultima Spins. A search of the Anjouan register for Raw Entertainment returned no rows. Casino Guru lists both licences on its Roobet page. Nothing read here states any relationship, or absence of one, between the two companies, so this page records the register entry and stops there.

What the terms allow Roobet to do

Roobet's Terms of Service carry no version number and no effective date. Clause 10.4 governs the point at which most withdrawal disputes start: before processing any withdrawal the operator may perform enhanced due diligence and investigate the account and its gaming activity, may delay or decline further deposits, withdrawals and game play while it does so, and states that it may not be in a position to explain the nature of that investigation. No maximum review period, no service level and no duty to notify appears anywhere in the document. Clause 4.9 lets it ask for whatever identity documents it considers necessary at any time and restrict deposit and withdrawal functions until identification is complete. Clause 10.5 makes a payout conditional on full verification, on the withdrawal method being proved to belong to the player, and on the wagering requirement in clause 10.1.

Closure is dealt with by a separate set of clauses. Clause 6.4 reserves the right to close an account at any time at the operator's sole discretion and to freeze all remaining funds on it, with no stated limit. Clause 6.1 covers closure or suspension where the operator understands the site was used collusively, unfairly, for a third party's benefit or in breach of the terms, or where it has reasonable concerns that a player is a compulsive problem gambler; clause 6.3 then allows it to void bets placed following those actions and clause 6.2 makes the player liable for its costs. Clauses 4.11 and 4.12 treat an unreported connected account as intentional circumvention and terminate the accounts involved, and clause 11.4 allows set-off of a positive balance against sums the operator says it is owed.

On money, the terms set no daily, weekly or monthly withdrawal cap and no maximum win. The $200,000 (about £154,000) per day figure that appears on AskGamblers and Casino Guru is a third-party listing, not a published clause. What the terms do set is a 1 per cent fee on fiat deposits (clause 9.7), a 2 per cent fee on each fiat withdrawal from the tenth in any 30 day period (clause 10.8), a right to reject all pending withdrawals and require one combined request (clause 10.3) and a minimum withdrawal set at the operator's discretion and changeable at any time (clause 10.2). Complaints go to the support team first under clause 21.2, and if the dispute is not resolved within 30 days the route is arbitration under Curacao law. No time limit is placed on the player for raising a complaint, and no ADR provider, ombudsman or regulator complaints route is named anywhere in the terms.

Withdrawal delayed or refused

A Roobet withdrawal pending for days usually traces to clause 10.4 of the terms, which lets the operator run enhanced due diligence before processing any payout and to "delay or decline further deposits, withdrawals and/or game play" while it investigates. The same clause states it may not be in a position to explain that investigation, and nothing in the document sets a maximum review period, a service level or a duty to notify you. Clause 10.5 makes a payout conditional on full identity verification, on the withdrawal method being proved to belong to you and on the wagering requirement in clause 10.1, and clause 4.9 allows any KYC document the operator considers necessary at any time. Roobet's own help centre says it sends all withdrawals instantly as soon as they are requested. Complaints published on AskGamblers describe the opposite once the sum is large: cash outs that previously cleared in minutes left in processing or routine verification, source of funds documents rejected, and support repeating the same wording with no estimated time. Fees also apply: 1 per cent on fiat deposits under clause 9.7, and 2 per cent on each fiat withdrawal past ten in any 30 day period under clause 10.8.

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Account blocked or frozen

Roobet can close an account without giving you a reason. Clause 6.4 reserves the right to close an account "at any time at our own sole discretion and freeze all remaining funds", and it sets no limit on when that can be used. Clause 6.1 adds closure or suspension where the operator understands the site was used collusively, unfairly, for a third party's benefit or in breach of the terms, or where it has reasonable concerns that a player is a compulsive problem gambler. Clause 4.9 lets it restrict deposit and withdrawal functions until KYC is complete, so an account can be open to play on and frozen when you try to cash out. Clauses 4.11 and 4.12 treat an unreported connected account as intentional circumvention and terminate the accounts involved. Complaints published on Trustpilot describe accounts banned with limited explanation, chat access suspended without a stated reason and VIP benefits removed without notice; complaints published on AskGamblers describe accounts restricted so that deposits and withdrawals both fail while the balance stays visible. Ask in writing which clause was applied, and request your transaction history and the balance at closure.

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Winnings voided or confiscated

Confiscated winnings at Roobet rest on a short set of clauses. Clause 6.3 lets the operator void any bets placed following a clause 6.1 closure, and clause 6.2 makes the player liable for its costs arising from that closure. Clause 10.6 says winnings credited in error remain the operator's property and are deducted from your Iron Pouch, becoming a debt if you have already withdrawn them, and clause 11.4 allows set-off of a positive balance against sums it says you owe. Third-party money is covered separately: clauses 8.14 and 9.2 require every payment method and crypto wallet to belong to you, and clause 4.10 makes registering under another identity a breach that triggers clause 6. Clause 14.4 and the Bonus and Promotion Policy allow suspension where the operator suspects promotion abuse. Complaints published on Casino Guru describe account funds confiscated, winnings confiscated and verification documents rejected, with disputed sums including $649 (about £500), $466 (about £360) and 3,281 USDT (about £2,500 / $3,300). A source of funds request is within what the Curacao licence allows; what can be tested is whether it was raised only after the win, whether the documents demanded were proportionate and whether the account was then closed under clause 6.4 with the balance held.

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Site not responding or gone dark

Roobet has not gone dark. The site was live on 4 September 2026, its own build stamp read 3 September 2026, and roobet.com is one of thirteen approved domains on the CGA certificate for licence OGL/2024/687/0427, alongside roobet.gg, roobet.cash, roobet.club and roobet.one, so a domain switch is not a closure. What players describe is silence rather than absence. Complaints published on Trustpilot describe templated support replies, chat access suspended without a stated reason, VIP benefits removed without notice and address documents rejected with requirements the reviewer says changed between submissions; complaints published on AskGamblers describe verification stuck with no explanation of what is being checked and live chats ended after a player pressed for escalation. The terms shape the answer to that silence. Clause 21.2 requires you to contact the support team first, and if the dispute is not resolved within 30 days the route is arbitration under Curacao law; no time limit is placed on you for raising the complaint, and no ADR provider or ombudsman is named. The published addresses are support@roobet.com and CS@roobet.com for complaints. A dated written complaint naming the clause in dispute turns a stalled chat into a record.

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What the record shows

Regulator / court actionAustralian Communications and Media Authority (ACMA)· 2022

The Australian Communications and Media Authority names Roobet in the Service(s) column of its published investigations table, under the heading Outcomes for 2022. The breach recorded against that row is providing a prohibited interactive gambling service that has an Australian customer link, contrary to subsection 15(2A) of the Interactive Gambling Act 2001. The row carries no link to a formal warning and no asterisk marking a site as blocked by internet providers at the ACMA's request, and Roobet does not appear on the ACMA's separate blocked gambling websites page. The table names the service Roobet; no corporate entity is named against the row.

Source

Is Roobet legit?

The honest answer to "is it legit" has parts. Roobet holds licence OGL/2024/687/0427 and is recorded as licensed under Curacao Gaming Authority (CGA). The record above holds 1 documented item for Roobet, sourced and attributed. With no UK Gambling Commission licence recorded for it, GamStop does not cover it and no UK adjudicator can hear a dispute about it, which counts for more than any star rating once money is stuck. Holding a licence is no assurance that players are treated fairly. A Curaçao licence number can be checked against the CGA's official register using our free licence checker.

Complaints about Roobet

Complaints published on Trustpilot for roobet.com, where the profile shows 2,280 reviews with 26 per cent rated one star and no TrustScore because Trustpilot states the rating was removed for a breach of its guidelines, describe withdrawals held or funds inaccessible, address documents rejected with requirements the reviewer says changed between submissions, deposits said not to have been credited, accounts banned with limited explanation, chat access suspended without a stated reason, VIP benefits removed without notice and rewards released in very small increments that require repeated daily logins to collect. Support replies are described as templated.

AskGamblers, which shows a CasinoRank of 4.3 out of 10 against a player rating of 5.1 from 36 reviews and records 72 complaints with an average response of two days, publishes complaints dominated by large payouts stalled in processing or routine verification. The disputed sums printed against individual entries include $22,800 (about £17,600), $20,000 (about £15,400), $190,000 (about £146,000), $111,000 (about £85,000), $115,000 (about £88,000), $22,379 (about £17,200) and $250,000 (about £192,000), plus rupee amounts. The recurring themes are withdrawals that had previously cleared in minutes stopping once the amount became large, the same wording about a routine check with no explanation of what is being verified and no estimated time, players told they may continue depositing and playing while the payout is held, source of funds documents rejected as not meeting standards, accounts restricted so that deposits and withdrawals both fail while the balance stays visible, and chats ended after a player pressed for escalation. Statuses run across Open, Resolved, Unresolved and Rejected, and the platform records one $190,000 (about £146,000) Ethereum withdrawal released after its complaint service took the case up. A dated written complaint through a published channel is what creates that record.

Casino Guru gives the site a Safety Index of 7.9, described as above average, states that no relevant blacklists mention it and that no fake games were found, and assesses the terms as mostly fair with only minor issues; its complaint titles nonetheless cover delayed withdrawals, confiscated funds and winnings, an account frozen for source of funds verification, restricted features and rejected verification documents, with disputed amounts of $649 (about £500), $466 (about £360), 3,281 USDT (about £2,500 / $3,300), 2,086 euros (about £1,800 / $2,300) and 1,100 USDC (about £850 / $1,100). A complaint published on the LCB forum, marked resolved, describes an account held for about a year at level one verification with no documents ever requested, a $40,000 win (about £31,000), identity and proof of address then demanded with the withdrawal function disabled, documents supplied but the withdrawal still refused, and the account locked and closed with the balance frozen; a reply attributed to the operator states its compliance team was obliged to request verification and that inaccurate profile information breached the terms. All of these are attributed player reports, not findings by any regulator. Read against them, the operator's own help centre says it sends all withdrawals instantly as soon as they are requested and gives no arrival time, while clause 10.4 of its terms reserves an open-ended right to hold.

A complaint about Roobet should go to Roobet itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Roobet does not resolve it, escalation points at Curacao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Roobet is regulated by Curacao Gaming Authority (CGA) under licence OGL/2024/687/0427, and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

Since the National Ordinance on Games of Chance (the LOK) came into force on 24 December 2024, Curaçao licences are issued directly by the Curaçao Gaming Authority, which requires licensees to verify player identity, operate responsible-gaming measures and publish a complaints procedure. What it lacks is the UK layer: no GamStop participation, no Gambling Commission oversight and no UK dispute-resolution requirement. That gap changes where the pressure points are; it does not remove them.

The Curaçao Gaming Authority accepts player complaints against its licensees. Quote the licence number on file, and run the operator's own published complaints procedure first.

If you are trying to recover money

Because Roobet is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Roobet's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Search the Curaçao enforcement register for Roobet first, because a published action against the licence is a fact your complaint can cite.

Two guides carry the detail for a Curaçao brand like Roobet. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about Roobet. Where you had self-excluded with Roobet and it kept taking deposits, read what a failed self-exclusion is worth. The free complaint route finder maps the order for you.

If the amount is large

Several of Roobet's clauses apply directly to a five or six figure balance. The Terms of Service set no daily, weekly or monthly withdrawal cap and no maximum win: the $200,000 a day (about £154,000) figure carried by AskGamblers and Casino Guru is a third-party listing, not a published clause, and clause 10.2 reserves only a minimum withdrawal set at the operator's discretion. What the terms do give the operator is time and consolidation. Clause 10.4 allows enhanced due diligence before any payout, with no maximum review period and no duty to explain the investigation, and clause 10.3 lets it reject all pending withdrawals and require one combined request, so a $250,000 balance (about £192,000) can be reduced to a single application that then sits in review. The KYC-AML-CFT Policy commits the operator to understanding where player funds come from, so a source of funds demand on a large payout is within what the Curacao licence allows; the open questions are whether it was raised only after the win, whether the documents were proportionate, and whether clause 6.4 was then used to freeze the balance. Complaints published on AskGamblers describe stalled sums of $115,000, $190,000 and $250,000 (roughly £88,000, £146,000 and £192,000), and record one $190,000 (about £146,000) Ethereum withdrawal released after its complaint service took the case up. Complaints published on Trustpilot separately describe VIP benefits removed without notice. Where to take that complaint is set out in the routing section below.

Where you are playing from

Wherever you are playing from, a dispute with Roobet runs through the Roobet Curaçao licence and seat. Under Article 5.3 of the LOK, the National Ordinance on Games of Chance, you can complain to Roobet free of charge within six months of the incident; Roobet must acknowledge within a week and rule within four weeks, extendable once by four weeks. If that fails, the LOK requires a licensee to offer alternative dispute resolution at its own expense, and the Curaçao Gaming Authority requires that provider to be one it has certified, on a timetable it expects to run no longer than 90 days from the referral. A licensee that has not engaged a certified provider has fallen short of that requirement rather than been released from it. The Authority does not mediate the Roobet dispute or order compensation, but a complaint to complaints@cga.cw feeds its supervision of the Roobet licence. Beyond that, Article 5.5 requires a licensee to provide a clause submitting the gaming agreement to Curaçao law and any dispute to the Curaçao courts, and Article 15.3 makes a player’s claim against a licensee such as Roobet enforceable there.

If you are in the United States

Clause 3.5 lists the United States among the Restricted Territories, and the operator's live geo settings, read on 4 September 2026, also block American Samoa, Guam, the Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands. No United States regulator or court item naming Roobet or Raw Entertainment B.V. was located on public record at our last check, so the route runs through the operator's own complaint procedure and then the Curacao licence and seat.

If you are in the EU

Clause 3.5 restricts Cyprus, Malta and the Netherlands, and the live geo settings additionally block Spain, Sweden, Portugal, Germany and Belgium, so most other EU states are not blocked. A Kansspelautoriteit site search on 4 September 2026 returned no results for Roobet, the Belgian Gaming Commission's list of blocked gambling sites does not carry roobet.com or Raw Entertainment B.V., and Spelinspektionen's published decision list carries no entry for either name, although its keyword search could not be run, so that is a partial negative rather than a cleared archive.

If you are in Canada or Australia

Australia is restricted under clause 3.5 and blocked by the live geo settings, and the ACMA names Roobet in its published investigations table under Outcomes for 2022, recording a breach of subsection 15(2A) of the Interactive Gambling Act 2001 for providing a prohibited interactive gambling service with an Australian customer link. No formal warning is linked against that row and Roobet does not appear on the ACMA's blocked websites page. Canada is not restricted as a country: only Ontario (CA-ON) is blocked, and no AGCO or iGaming Ontario record naming the brand was located.

If you are in the UK

Roobet holds no UK Gambling Commission licence, a search of the Commission's site on 4 September 2026 returned nothing, and clause 3.5 lists the United Kingdom among the Restricted Territories; the live geo settings refused a British connection as a restricted region on the same date. GamStop, IBAS and the Commission therefore play no part here, and the route is the Curacao one: the operator's clause 21.2 procedure first, then the Curacao Gaming Authority quoting Raw Entertainment B.V. and licence OGL/2024/687/0427. Two nearby territories sit on the same lists: clause 3.5 names Gibraltar among the 25 Restricted Territories, and the live geo settings read on 4 September 2026 block Guernsey, so an account opened from either runs on the same restricted footing.

Sources

  1. roobet.com: Terms of Service read 4 Sep 2026 from the operator's own published legal content: clause 1 (Raw Entertainment B.V., Curacao company 157205, Korporaalweg 10, licence OGL/2024/687/0427 issued by the Government of Curacao, fiat processed by Raw Entertainment Ltd, Cyprus HE421735, Limassol), clause 3.5 restricted territories (25 entries incl. the United Kingdom, United States, Australia, Netherlands, Malta, Cyprus), 4.9 to 4.17 verification and linked accounts, 6.1 to 6.4 closure and voiding, 7.1 and 7.3 inactivity, 9.5 and 9.7 deposits and the 1 per cent fiat deposit fee, 10.1 to 10.9 withdrawals, enhanced due diligence, combined requests and the 2 per cent fee past ten fiat withdrawals in 30 days, 11.4 set-off, 12.5 bonus wagering, 14.4 bonus abuse, 21.1 and 21.2 Curacao law, support first and arbitration after 30 days, 23.1 assignment, 24.2 and 24.3 English text governs, 25 support and complaints addresses. No version number or effective date is printed
  2. roobet.com: Operator's own published policy content retrieved unauthenticated 4 Sep 2026: KYC-AML-CFT Policy clause 1 (same entity, registration and licence statement), clause 4 (due diligence at registration and on an ongoing basis, PEP and sanctions checks, understanding where player funds come from), clause 5 (gameplay-pattern transaction monitoring) and clause 7 (reporting to the Curacao Financial Intelligence Unit); Responsible Gaming Policy clause 7 (self-exclusion, loss of progress, permanent exclusion cannot be undone); Bonus and Promotion Policy clauses 4.2 and 4.3 (suspension for promotion abuse at the operator's sole discretion); About Us (founded 2019, division of Raw Entertainment B.V., partnerships with Snoop Dogg, Chelsea FC and Charles Oliveira, over 7,000 games). No VIP terms document is published
  3. roobet.com: Operator's live geo settings read 4 Sep 2026 from a GB connection: countryCode GB, restrictedRegion true, and a 34 entry restricted list adding Ontario (CA-ON), Spain, Sweden, Portugal, Germany, Belgium, Israel, Guernsey and five United States territories to the 25 in clause 3.5, and dropping Saint Martin
  4. cert.cga.cw: CGA certificate read 4 Sep 2026: Raw Entertainment B.V., Curacao company number 157205, licensed by the Curacao Gaming Control Board since 31 July 2024 under OGL/2024/687/0427; thirteen approved domains including Roobet.com, roobet.gg, roobet.cash, roobet.club and roobet.one; no status word shown
  5. cert.gcb.cw: CGA Certificate of Operation read 4 Sep 2026, the same link hard coded into Roobet's own front end: roobet.com is operated by Raw Entertainment B.V., company number 157205, licensed by the Curacao Gaming Authority under OGL/2024/687/0427 under the National Ordinance on Games of Chance (P.B. 2024, no. 157); granted 31 July 2024, current status Active
  6. gamingcontrol.spin-cdn.com: CGA Online Gaming License Registry, 3 September 2026 edition, downloaded 4 Sep 2026, row 552: OGL/2024/687/0427, Raw Entertainment B.V., B2C, company 157205, issued 24 December 2025, expiry N/A, status Indefinite. The issue date differs from the 31 July 2024 grant date on both CGA certificate pages
  7. anjouangaming.com: Anjouan Gaming Authority public licence register read 4 Sep 2026: one row, Ultima Spins Ltd, status valid, licence ALSI-202507005, type b2c, issued 2025-07-17, expiring 2027-07-16, domain roobet.com. A search of the same register for Raw Entertainment returned no rows, and no reference to Anjouan, ALSI or Ultima Spins appears anywhere in Roobet's terms or front end
  8. acma.gov.au: ACMA investigations table read 4 Sep 2026: Roobet named in the Service(s) column under Outcomes for 2022, breach recorded as providing a prohibited interactive gambling service with an Australian customer link contrary to subsection 15(2A) of the Interactive Gambling Act 2001; no formal warning link and no ISP-blocking asterisk against the row
  9. web.archive.org: Wayback snapshot of 20 August 2026 read 4 Sep 2026, used to confirm the table structure: the Roobet entry sits between BC.Game and Pokizino in the same Service(s) cell
  10. acma.gov.au: ACMA blocked gambling websites page read 4 Sep 2026: no occurrence of Roobet
  11. gamingcommission.be: Belgian Gaming Commission blocked-sites list read 4 Sep 2026 (654 .com domains parsed, known entries such as stake.com present): no occurrence of roobet or Raw Entertainment
  12. kansspelautoriteit.nl: Kansspelautoriteit site search read 4 Sep 2026: no results found
  13. spelinspektionen.se: Spelinspektionen decision list read 4 Sep 2026: no Roobet or Raw Entertainment entry. The regulator's own keyword search endpoint returned HTTP 404, so the full decision archive could not be searched
  14. gamblingcommission.gov.uk: UK Gambling Commission site search read 4 Sep 2026: zero occurrences of roobet. No UKGC licence is claimed and the United Kingdom is a Restricted Territory in the operator's own clause 3.5
  15. uk.trustpilot.com: Trustpilot roobet.com read 4 Sep 2026: 2,280 reviews, 26 per cent one star, no TrustScore displayed because Trustpilot states the company rating was removed for a breach of its guidelines; themes include rewards released in small increments, withdrawals held, address documents rejected with changing requirements, deposits not credited, accounts banned with limited explanation, chat access suspended, VIP benefits removed and templated support replies
  16. askgamblers.com: AskGamblers listing read 4 Sep 2026: CasinoRank 4.3/10, player rating 5.1/10 from 36 reviews, 72 complaints, average response 2 days, established 2019, company Raw Entertainment B.V., licence shown as Curacao Gaming Control Board, third-party withdrawal limit listing of USD 200,000 per day and pending time 0 to 24 hours. Its own restricted-country list does not match the operator's clause 3.5 and is not relied on
  17. askgamblers.com: AskGamblers complaints page read 4 Sep 2026: large payouts stalled in processing or routine verification, disputed sums including 22,800, 20,000, 190,000, 4,940, 250,000, 111,000, 115,000, 20,000 and 22,379 US dollars; themes of withdrawals that previously cleared in minutes stopping once large, no explanation or estimated time, players told they may keep depositing while a payout is held, source of funds documents rejected, accounts restricted with the balance still visible, deposits not credited and chats ended after a player pressed for escalation. A 190,000 US dollar Ethereum withdrawal is recorded as released after the complaint service took the case up
  18. casino.guru: Casino Guru review read 4 Sep 2026: Safety Index 7.9 described as Above average, owner and operator Raw Entertainment B.V., estimated revenues exceeding 100 million US dollars a year, no relevant blacklists, no fake games found, licensing authorities listed as Comoros (AOFA) ALSI-202507005 Verified and Curacao (CGA) Verified; complaint counts printed as All 176, Opened 3, Unresolved 0, Resolved 36, Rejected 137, with a separate statement of 4 complaints in its database and 606 black points; complaint titles covering delayed withdrawals, confiscated funds and winnings, accounts frozen for source of funds verification, restricted features and rejected documents, with disputed amounts of 649 and 466 US dollars, 3,281 USDT, 2,086 euros and 1,100 USDC; terms assessed as mostly fair with only minor issues
  19. lcb.org: LCB forum thread read 4 Sep 2026, headed RESOLVED, 9,783 views and 11 replies: an account held about a year at level one verification with no documents requested, a 40,000 US dollar win, identity and address then demanded with the withdrawal function disabled, documents supplied but the withdrawal still refused, and the account locked and closed with the balance frozen. A reply attributed to the operator states the compliance team is obliged to request verification and that inaccurate profile information breached the terms
  20. help.roobet.com: Roobet help centre article read 4 Sep 2026: all withdrawals are sent instantly as soon as they are requested, arrival depends on blockchain confirmation, and the operator does not give a time for when a withdrawal will arrive. No verification or review timeframe is given

The routing section also cites one further source, read 3 September 2026: portal.cga.cw.

How we verified this: the Roobet file draws on Curacao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Roobet

Can I get my money back from Roobet?

Possibly. Roobet is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Roobet is operated by Raw Entertainment B.V., licensed in Curaçao, under licence OGL/2024/687/0427. It is recorded as licensed under Curacao Gaming Authority (CGA). The brand has operated since 2019. This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.

Roobet is not open to UK players on the record on this file. Clause 3.5 of the terms lists the United Kingdom among 25 Restricted Territories, and the operator's live geo settings returned restrictedRegion true for a GB connection on 4 September 2026. No UK Gambling Commission licence, so no GamStop coverage and no UK dispute route. The licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action for Roobet, with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

The terms do not promise a number of days. Roobet's help centre says all withdrawals are sent instantly as soon as they are requested, and gives no arrival time. Against that, clause 10.4 allows enhanced due diligence before any payout with no maximum review period and no duty to explain it. Complaints published on AskGamblers describe large cash outs left in processing or routine verification, with no explanation of what is being verified and no estimated time. Log the request date and every reply.

Yes, at the operator's discretion. Clause 4.9 lets the operator ask for any KYC documentation it considers necessary at any time and restrict deposit and withdrawal functions until identification is complete, and clause 10.5 makes a payout conditional on full verification. The KYC-AML-CFT Policy adds identity, PEP and sanctions checks and a commitment to understand where player funds come from. Complaints describe verification demanded only once a large win was withdrawn.

Clause 6.4 lets the operator close an account at its sole discretion and freeze the remaining funds, with no reason required. Clause 6.1 covers closure where it understands the terms were breached or has concerns about problem gambling, and clauses 4.11 and 4.12 terminate accounts it treats as connected. Ask in writing which clause was applied and request your transaction history and the balance recorded at closure.

Two register facts sit side by side, and nothing read on public record connects or separates them. The Anjouan Gaming Authority register lists the domain roobet.com against Ultima Spins Ltd under licence ALSI-202507005, valid from 17 July 2025 to 16 July 2027. Roobet's own terms, KYC policy and site name only Raw Entertainment B.V. and the Curacao licence, with no mention of Anjouan or Ultima Spins anywhere.

No court judgment, insolvency filing or fine naming Raw Entertainment B.V. was located on public record at our last check. The ACMA names Roobet in its investigations table under Outcomes for 2022 for providing a prohibited interactive gambling service with an Australian customer link, with no formal warning document and no ISP blocking marked against the row. Searches of the Belgian, Dutch, Swedish and UK regulators returned nothing.

Clause 3.5 lists 25 Restricted Territories, among them the United Kingdom, the United States, Australia, the Netherlands, Malta, Cyprus, Curacao and Aruba. The operator's live geo settings, read on 4 September 2026, blocked 34, adding Ontario, Spain, Sweden, Portugal, Germany, Belgium, Israel, Guernsey and five United States territories. The two lists differ, and blocking may vary by region and date, so check both against your own account.

Is Roobet holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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