Operator File · Curaçao

Roobet

Licence status, GamStop coverage and any publicly documented issues for Roobet, with sources. A listing is a record, not an allegation of wrongdoing.

Ownership and history

Roobet.com is operated by Raw Entertainment B.V., a company incorporated under the laws of Curacao with company number 157205. The brand was co-founded by Matt Duea, who has led the company since its launch around 2019. Roobet has built much of its public profile through entertainment and sports tie-ins. In March 2023 it announced a partnership with Snoop Dogg, naming him 'Chief Ganjaroo', with co-founder Matt Duea quoted in the announcement. The operator's sponsorships also extend into combat sports and esports, including UFC fighters Brandon Moreno, who has promoted the brand since 2022, Marlon 'Chito' Vera, Alex Pereira and Charles Oliveira, alongside the Argentinian esports organisation 9z. A separate free-to-play product, Roobet.fun, was named the UFC's official social casino in late July 2023, receiving Octagon branding at select pay-per-views. Roobet.fun is a free-to-play social casino and is distinct from the real-money Roobet.com.

Licence and UK position

Roobet.com is licensed by the Curacao Gaming Authority to offer games of chance under licence number OGL/2024/687/0427. The licence was granted on 31 July 2024 and its current status is listed as Active. It is a new-format licence issued under the 2024 National Ordinance on Games of Chance (P.B. 2024, no. 157), the regime under which Curacao wound down its older master and sub-licence model in favour of two direct licence types, B2B and B2C. Roobet holds a Curacao licence rather than a UK Gambling Commission licence, and it blocks players from a list of territories that includes the United Kingdom, the United States, Australia, Canada, France, the Netherlands, Denmark, Spain and over 40 further countries. The United Kingdom is explicitly restricted, meaning the site is not intended for use by players based there.

Identity verification and withdrawals

Roobet advertises that it does not require identity verification when an account is first opened, but reviewers report that larger withdrawals trigger checks, with the threshold placed at roughly 1,000 to 2,000 US dollars. Where verification is triggered, accounts are held pending until identity documents are submitted and approved. Reviewers describe this as a no-KYC-on-registration model rather than a no-verification model, a distinction that matters for players seeking to withdraw larger sums.

What the record shows

Our research found no substantiated public regulatory or court action against Roobet. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Complaints about Roobet

AskGamblers hosts multiple pages of complaints about Roobet, running to three pages at the time of review. The recorded complaints are dominated by delayed or unprocessed withdrawals, holds attributed to verification, locked or disabled accounts and disputed sums, with individual cases running into six figures, including one complaint over a sum of 250,000 US dollars. These are unresolved player reports recorded on a complaints platform and attributed to the players who raised them. They are not findings of wrongdoing against the operator. Readers should weigh them alongside the operator's active Curacao licence and the limits of any single review source.

A complaint about Roobet should go to Roobet itself first, in writing through its published procedure, with every reply kept. If Roobet does not resolve it, escalation points at Curaçao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Roobet is regulated by Curaçao Gaming Authority (CGA) under licence OGL/2024/687/0427, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

If you are trying to recover money

Because Roobet is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Roobet's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Two guides carry the detail for a Curaçao brand like Roobet. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about Roobet. Where a self-exclusion was live and Roobet kept taking deposits, read getting money back after gambling on GamStop. The free complaint route finder maps the order for you.

Sources

How we verified this: the Roobet file draws on Curaçao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Roobet

Can I get my money back from Roobet?

Possibly. Roobet is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Roobet is operated by Raw Entertainment B.V., licensed in Curaçao, under licence OGL/2024/687/0427. It is recorded as licensed under Curacao Gaming Authority (CGA). The brand has operated since 2019. It sits outside GamStop, so a GamStop self-exclusion does not block it.

Roobet does not list the UK as an accepted market. T&Cs list United Kingdom as a Restricted Territory; not UKGC-licensed Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research found no substantiated public regulator or court action against Roobet. This file reflects licence and status records only, and is not a suggestion of wrongdoing.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Roobet holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

Start Your Claim
WhatsApp us