Operator File · Curaçao

Stake Withdrawal Problems? Not Paying Out, Blocked Accounts and Refund Options

Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.

Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 6 September 2026.

If Stake is not paying out, has left a withdrawal pending or has suspended your account with the balance inside, this page sets out what the operator's own terms allow, what the public record shows and the routes open to players anywhere. Stake.com is operated by Medium Rare N.V. (Curacao company 145353) under Curacao Gaming Authority licence OGL/2024/1451/0918, which the regulator's own register edition of 3 September 2026 prints with an expiry date of 9 June 2026 and the status Assessment in progress. If you have lost money to Stake, or lost a lot of money there, the sections below cover payout delays, blocked accounts, confiscated winnings, silence from support, large balances and where to complain.

Register check
Entity
Medium Rare N.V.
Registration number
145353
Licence number
OGL/2024/1451/0918
Regulator
Curacao Gaming Authority (CGA)
Status
Assessment in progress (edition of 3 September 2026)
Date checked
6 September 2026
Register
Curaçao Gaming Authority register (edition of 3 September 2026)

Licensed: stake.com is the single approved domain on Curacao licence OGL/2024/1451/0918 held by Medium Rare N.V., and the CGA online register edition of 3 September 2026 prints that licence with an issue date of 9 December 2025, an expiry date of 9 June 2026 and the status Assessment in progress.

Our free licence checker covers this and every other operator we hold a file on.

Who operates Stake

Clause 1 of the terms states that stake.com is owned and operated by Medium Rare, N.V., with a head office at Seru Loraweg 17, B, Curacao, and that Medium Rare N.V. is licensed by the Curacao Gaming Authority under licence number OGL/2024/1451/0918. The page footer adds the registration number, 145353. The operator's anti-money-laundering statement repeats the entity, the licence number and the year of incorporation, 2017, and says the site supports users in more than 169 countries. The CGA's own certificate portal returns a Certificate B2C for Medium Rare N.V., company number 145353, licensed under OGL/2024/1451/0918, which is a match on entity, registration number and licence number, so the licence is verified rather than merely claimed.

Four details around that verified core are recorded here as facts rather than conclusions. First, the certificate says the company has been licensed by the Curacao Gaming Control Board since 9 June 2025, while the CGA online register edition of 3 September 2026 gives the licence an issue date of 9 December 2025 and an expiry date of 9 June 2026. Second, the status column on that same register row reads Assessment in progress, not Indefinite and not Expired; the register uses all three words elsewhere, with 206 rows marked Indefinite and 32 marked Expired in that edition. Nothing on the register says the licence has lapsed or been withdrawn, and nothing here says so either. Trade reporting from June 2025 records that the CGA extended provisional licences by six months, with any further extension or the issue of a full licence depending on the progress an operator demonstrates, which is general policy reporting and not a statement about this licensee. Third, the operator names its regulator as the Curacao Gaming Authority in clause 1, while the certificate and the operator's own anti-money-laundering statement both use the name Curacao Gaming Control Board. Fourth, the certificate approves one domain, stake.com, and nothing else.

The site's footer was re-read on 6 September 2026 and states the same chain: "Stake is owned and operated by Medium Rare N.V., registration number: 145353, registered address: Seru Loraweg 17 B, Curacao. Payment agent companies are Medium Rare Limited and MRS Tech Limited." Nothing in that re-read, and nothing in the register edition of 3 September 2026 checked again on 6 September 2026, has changed since the entity, registration number, licence number and status recorded here on 4 September 2026.

The wider Stake group is not one company. The terms name two wholly owned Cyprus subsidiaries as payment agents, Medium Rare Limited (HE 410775, Nicosia) and MRS Tech Ltd (HE 477481, Larnaca), so the entity that received your deposit may not be the entity on the licence, which is worth establishing before a dispute starts. The operator's licensing page describes separate national businesses under separate regulators: Stake Brazil Ltda, Stake Colombia SAS, Stake Peru SAC and, in Mexico, a permit holder and operator pair. Stake.us is a different business again: it is a sweepstakes product, it is not on the CGA certificate's approved-domain list, and public reporting names Sweepsteaks Ltd. as the corporation responsible for its operations. ABC News, reporting in December 2025, names Ed Craven as Stake's CEO and co-founder and Ed Craven and Bijan Tehrani as its owners.

What the terms allow Stake to do

The terms carry no version number and no effective date, and clause 24.1 reserves the right to amend them at any time or otherwise change the service without notice. The wording below was read from the capture of 31 July 2026, because the live pages return a Cloudflare challenge, so regional variants may differ.

On money leaving the account, clause 8 sets conditions but no clock. Clause 8.1 lets Stake refuse any withdrawal until identity is verified, the receiving account belongs to the player, any additional information requested has been provided and the minimum wager requirement for each deposit has been met. Clauses 8.5 and 8.10 fix that requirement at 100 per cent of the value of the deposit, for fiat and crypto alike. Clause 8.12 reserves additional checks on any withdrawal, clause 8.6 reserves enhanced due diligence before processing one, and clause 8.2 allows Stake to delay or decline deposits, withdrawals and play while it investigates, adding that it may not be in a position to provide an explanation as to the nature of that investigation. There is no stated processing time and no service level anywhere in clause 8. Clause 8.7 mentions only a minimum withdrawal amount shown on the site, clause 8.8 allows several pending withdrawals to be combined into one, and clause 8.9 allows a fee at Stake's discretion. No daily, weekly or monthly cap appears.

On closure and forfeiture, clause 4.22 allows suspension or termination at any time, with or without notice, on suspicion that an account is compromised or being used in breach; clause 4.19 lists grounds that include use in an unfair manner, use for the benefit of a third party, or a concern that the player is a compulsive problem gambler without being self-excluded, and clause 4.19(e) extends this to events Stake considers may have occurred or are likely to occur. Clause 4.9 allows every account to be closed and the money in it retained where multiple accounts are found; clause 7.14 allows funds to be retained where a player deposits while blocked or suspended; clause 4.21 allows bets to be voided and amounts withheld; clause 16.3 allows payment to be withheld where dishonesty is suspected; and the terms treat funding by a third-party payment method as a breach that lets Stake reverse transactions and forfeit deposits and the winnings generated from them. Clause 12.7 allows bonuses to be withdrawn and accounts locked for suspected bonus abuse. Clause 4.23 requires Stake to tell a player how to withdraw a remaining balance when it closes an account. Two further clauses shape any dispute: clause 13.1 states that the decision of Stake's management is final and not open to review or appeal, and clause 11.3 makes the Stake transaction log database the ultimate authority. Clause 25.1 puts the agreement under Curacao law with the Curacao courts having exclusive jurisdiction, and clause 27.1 lets Stake assign the agreement at any time without notice while barring the player from assigning any rights.

Stake outside Curacao

Stake.com is not offered everywhere, and clause 14.3 of its terms names 44 prohibited jurisdictions, among them the United States, Australia, Ontario, the United Kingdom and 18 EU member states, together with Curacao itself and the four countries served by its own local entities. Clause 14.4 makes the use of a VPN or proxy to disguise a real location a breach, and clause 14.2 says the service is not offered to anyone subject to United States, European Union or other global sanctions or watch lists. Belgium is both on the prohibited list and on the Belgian Gaming Commission's register of illegal gambling sites blocked by the Commission, where stake.com appears at entry 221 by decision of 21 April 2021, with stake.bet and stake.games added by decision of 13 October 2021.

The Great Britain position is documented on the public register. The site that served that market, stake.uk.com, ran as a white label of TGP Europe Limited rather than on any licence held by Medium Rare N.V. On 5 April 2023 the Gambling Commission imposed a penalty of 316,250 pounds (about $410,000) on TGP Europe Limited for social responsibility failures, including allowing customers to continue gambling after multiple safer gambling alerts, and for anti-money-laundering failures including ineffective due diligence for white-label agreements; the Commission's published page does not name Stake, and the link between that penalty and this brand comes from the register and the later notice, not from that page. On 12 February 2025 the Commission published a consumer information notice stating that stake.uk.com would no longer be a licensed website and that final shutdown of the Great Britain site would take place by 11 March 2025. The Commission's public register, downloaded on 4 September 2026, contains no entry for Medium Rare N.V.; it records TGP Europe Limited as account 38898, licence 038898-R-319391-020 as Surrendered with an end date of 15 May 2025, and the domain stake.uk.com as Inactive. The brand remains visible in Great Britain through sport: a July 2026 press report describes a sleeve sponsorship signed in June between Everton FC and Stake.com, understood to be worth at least 10 million pounds (about $13 million), in the context of a government consultation published on 15 July 2026 on banning unlicensed gambling sponsorship.

Two further items belong on the public record. In September 2023 the FBI warned publicly about the theft of approximately $41 million (about £32 million) in virtual currency from Stake.com, which it attributed to the Lazarus Group; that is a finding against the attackers rather than the operator. And in March 2024 a Curacao court refused a player's petition for the bankruptcy of Medium Rare N.V., in which he had sought recovery of roughly 1.5 million euro (about £1.3 million / $1.7 million) of losses, because his claims could not be verified, ordering him to pay costs of roughly 1,550 euro (about £1,340 / $1,750). No ECLI or case number was published with that report and it was not read at a primary source.

Withdrawal delayed or refused

A Stake withdrawal pending with no end date recurs across the published complaint themes, and the terms explain why: clause 8 sets no processing time and no service level at all. Clause 8.1 lets Stake refuse any withdrawal until your identity is verified, the receiving account is one you legally hold, any additional information it has asked for has been provided, and the minimum wager requirement for each deposit has been met. Clauses 8.5 and 8.10 fix that requirement at 100 per cent of the value of your deposit before you can request a fiat or crypto payout, so a fast cash out after a light session can be blocked by arithmetic rather than by suspicion. Clause 8.12 reserves additional KYC checks on any withdrawal, and clause 8.2 lets Stake delay or decline deposits, withdrawals and play while it investigates, adding that it may not be in a position to explain the nature of that investigation. Clause 8.9 allows a fee at its discretion. Complaints published on AskGamblers describe payouts left pending or restricted after a winning bet and support email unanswered for a week or more, against a record on the same page of 46 of 51 complaints resolved, an average disputed amount of $12,363 (about £9,500) and a two day average response.

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Account blocked or frozen

Stake can suspend an account without telling you why. Clause 4.22 allows suspension or termination at any time, with or without notice, on suspicion that an account is compromised or being used in breach of the terms. Clause 4.19 lists the grounds, which include use of the site in what Stake considers an unfair manner, an account used for the benefit of a third party, or a concern that the player is a compulsive problem gambler without being self-excluded; clause 4.19(e) extends the same power to events Stake considers may have occurred or are likely to occur. Clause 4.8 lets it request any KYC documentation it deems necessary at any time and restrict the service, payment or withdrawal until identity is sufficiently determined, or for any other reason in its sole discretion, and the anti-money-laundering statement adds a catch-all right to block a player for any other reason. Complaints published on AskGamblers describe accounts suspended for a suspected breach of the terms with funds inside, and verification stuck between levels. Ask in writing which clause was applied, and request the transaction history and the balance at the moment of suspension: clause 7.14 lets Stake retain funds deposited while an account is blocked.

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Winnings voided or confiscated

Confiscated winnings at Stake rest on a spread of clauses rather than one. Clause 4.9 allows every account to be closed and all money in them retained where Stake finds multiple accounts, with clause 4.10 holding the funds until the player proves no duplicate was attempted. The terms treat funding an account by a third-party payment method, or with funds Stake considers tainted, as a breach that lets it cancel, reverse or adjust transactions and forfeit both the deposit and the winnings generated from it; clause 7.6 requires that accounts be funded only by payment methods you own. Clause 4.21 allows bets to be voided and amounts that would otherwise be payable, including winnings, to be withheld. Clause 16.3 allows payment to be withheld where dishonesty is suspected or where it is suspected to be for a third party's benefit, and clause 8.13 allows suspension and retention on anti-money-laundering grounds. Clause 12.7 allows bonuses to be denied, withheld or withdrawn and accounts locked where Stake believes a bonus is being abused. Under the Curacao regime a source of funds request is legitimate; what can be tested is whether it arrived only after the win, whether the demand was proportionate, and whether the clause named in the notice actually covers the facts.

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Site not responding or gone dark

Stake has not gone dark. Stake.com is live and is the single approved domain on Medium Rare N.V.'s CGA certificate, so a mirror or country domain is not the licensed site and a domain switch is not a closure. What players describe is silence rather than absence, and the terms shape it. Clause 23.1 sends complaints to support@stake.com and offers only the governing law jurisdiction after that, which clause 25.1 makes Curacao. No time limit for raising a complaint, no deadline for the operator's reply and no alternative dispute resolution provider, ombudsman or regulator channel is named anywhere in the terms. Clause 13.1 states that the decision of Stake's management on any dispute is final and not open to review or appeal, and clause 11.3 makes the Stake transaction log database the ultimate authority, which is why your own dated record of the payout request, the verification uploads and every reply matters. Complaints published on AskGamblers describe support email unanswered for a week or more; on Trustpilot the operator does reply publicly, in one reply saying that transaction-specific matters cannot be handled on public platforms. A dated written complaint naming the clause in dispute turns a stalled chat into a record a regulator can read.

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What the record shows

Regulator / court actionBelgian Gaming Commission (Kansspelcommissie)· 2021-04-21

The Belgian Gaming Commission lists stake.com on its register of illegal gambling sites blocked by the Commission (entry 221, Commission decision 21 April 2021, Belgian Official Gazette 29 April 2021). Two further Stake domains are on the same list: stake.bet and stake.games, both by decision of 13 October 2021 and published on 26 October 2021. Belgium is also named as a prohibited jurisdiction in the operator's own terms at clause 14.3.

Source
Regulator / court actionGerecht in eerste aanleg van Curacao (Court of First Instance of Curacao)· 2025-06-09

The Court of First Instance of Curacao gave judgment against a player who sued Medium Rare N.V. over a duty of care in relation to gambling addiction (ECLI:NL:OGEAC:2025:295, case CUR202403055, judgment 9 June 2025, published 28 January 2026). The court accepted at 4.6 that an online casino may be expected to take measures against gambling addiction even without statutory provisions, but found that self-exclusion was available and had been pointed out to the claimant in May 2023, that he only reported a gambling problem by email in December 2023, whereupon the account was closed, and that no breach of the duty of care was shown. The claim was dismissed and the claimant was ordered to pay costs of Cg 12,000 (about £5,200 / $6,700) plus Cg 250 (about £110 / $140) in after-costs.

Source
On recordABC News Australia (report of a Curacao court ruling; primary judgment not read at source)· 2025-03

ABC News Australia reported on 4 December 2025 that a Danish player's case against Stake was heard in a Curacao court in March 2025; that the court found he had not sufficiently proved a gambling addiction, having no formal diagnosis; that it nonetheless found Stake had operated unlawfully in allowing him to play from Denmark, where it held no licence, and should have prevented him from accessing the site; and that, treating his losses as only partly his own fault, it required Stake to return exactly half of them. The judgment itself is not recorded in this file; the Curacao case-law register was not searched this wave, so this is recorded as reported by ABC News and not read at source.

Source
On recordGambling Commission (Great Britain)· 2025-02-12

The Gambling Commission published a consumer information notice on 12 February 2025 stating that stake.uk.com would no longer be a licensed website from the following month, that TGP Europe Limited operated the site and had announced closure plans, and that final shutdown of the Great Britain site would take place by 11 March 2025. TGP was to stop accepting new registrations immediately and remove redirection links, and customers were told to contact the operator about their funds. The notice ties the action to an investigation following a widely viewed video displaying a Stake-branded logo distributed on social media. The licensed operator named is TGP Europe Limited, not Medium Rare N.V.

Source
On recordFederal Bureau of Investigation (United States)· 2023-09-06

The FBI issued a press release on 6 September 2023 warning the public about the theft of approximately $41 million (about £32 million) in virtual currency from Stake.com, an online casino and betting platform. The release states the theft took place on or about 4 September 2023 and attributes it to the Lazarus Group, also known as APT38, comprised of DPRK cyber actors, listing Ethereum, BSC and Polygon addresses to which the funds were moved. This is a finding against the attackers, not against the operator.

Source

Is Stake legit?

"Legit" needs unpacking. Stake holds licence OGL/2024/1451/0918 and is recorded as licensed under Curacao Gaming Authority (CGA). Our file records 5 documented items about Stake, set out above with their sources. No UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute framework do not apply, which matters more than any review score if something goes wrong. A licence is not a promise that players are treated fairly. You can verify a Curaçao licence yourself against the CGA's official register with our free licence checker.

Complaints about Stake

AskGamblers, read on 4 September 2026, shows a player rating of 8.8 out of 10 across 295 reviews alongside a complaints record of 46 resolved out of 51, an average disputed amount of $12,363 (about £9,500), an average complaint duration of 10 days and an average response time of 2 days. Amounts against the individual complaints on that page run from about 1,400 to 14,000 US dollars (roughly £1,100 to £10,800), with outcomes marked resolved or rejected. The themes published there include: accounts suspended with the on-site message that the account is suspended for a suspected breach of the terms, with funds inside; identity verification staged across levels 2 to 4, where proof of address is followed by proof of income or source of funds; documents rejected without a stated reason and replacements demanded that the player says do not exist in their country; verification completed and then revoked, with a further level required before a withdrawal; payouts left pending or restricted after a winning bet; and support email unanswered for a week or more. The page's own summary of player reviews records frustration with the withdrawal process and with the lack of transparency over account restrictions and verification, alongside positive comments on game range and deposit speed. Note also that the page's Company field is empty, so AskGamblers does not currently name an operating entity, and it lists licences as Curacao Gaming Control Board, SIGAP in Brazil and Coljuegos in Colombia.

casino.guru, read the same day, gives Stake a Safety Index of 7.9, described as above average, names Medium Rare N.V. as owner and operator, marks the licensing-authority factor Verified, rates the terms and conditions factor Fair with zero issues found, and shows no blacklist entries. Its withdrawal-limit table lists Unlimited against each of BTC, DOGE, LTC, ETH, BCH, XRP, EOS, USDT, TRX, LINK and BNB with no win limit. It records 7 complaints in its own database for this casino and separately a figure of 408 that it says takes in related casinos and complaints submitted elsewhere, so that larger number is a group figure and is not a stake.com figure. Trustpilot's profile, where the page title states a rating of Great at 3.9 out of 5, carries a different set of themes: fiat deposits not credited and later cancelled, deposits pending for several days, and reviews praising fast live-chat resolution of deposit problems. Some reviews there plainly concern the separate Stake.us sweepstakes product rather than stake.com. The operator replies publicly to negative reviews, in one reply saying that transaction-specific matters cannot be handled on public platforms and directing the reviewer back to the support ticket. All of these are attributed player reports, not findings by any regulator.

A complaint about Stake should go to Stake itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Stake does not resolve it, escalation points at Curacao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Stake is regulated by Curacao Gaming Authority (CGA) under licence OGL/2024/1451/0918, and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

Since the National Ordinance on Games of Chance (the LOK) came into force on 24 December 2024, Curaçao licences are issued directly by the Curaçao Gaming Authority, which requires licensees to verify player identity, operate responsible-gaming measures and publish a complaints procedure. What it lacks is the UK layer: no GamStop participation, no Gambling Commission oversight and no UK dispute-resolution requirement. That gap changes where the pressure points are; it does not remove them.

The Curaçao Gaming Authority accepts player complaints against its licensees. Quote the licence number on file, and run the operator's own published complaints procedure first.

If you are trying to recover money

Because Stake is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Stake's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Check whether Stake appears on the Curaçao enforcement register before you write.

Two guides carry the detail for a Curaçao brand like Stake. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about Stake. Where you had self-excluded with Stake and it kept taking deposits, read what a failed self-exclusion is worth. The free complaint route finder maps the order for you.

If the amount is large

Stake's terms set no withdrawal cap at all: clause 8.7 mentions only a minimum amount shown on the site when you request a payout, and no daily, weekly or monthly ceiling appears anywhere in clause 8. What stands in place of a cap is discretion. Clause 8.6 reserves enhanced due diligence before processing any withdrawal, clause 4.8 lets Stake request any KYC documentation it deems necessary at any time and restrict payment until identity is sufficiently determined, and clause 4.19(c) allows closure or suspension where it cannot verify your identity, profession or source of funds. The anti-money-laundering statement goes further: proof of wealth may be requested from accounts it treats as high risk, and under its Withdrawal Threshold KYC policy an account is suspended until adequate diligence is completed once it reaches a withdrawal threshold set by that account's risk characterisation. The threshold is not published, so a £50,000 / $65,000 balance and a £250,000 / $325,000 balance are governed by the same unwritten rule. Every crypto deposit and withdrawal is screened through Chainalysis, and Stake states it may refuse to pay out to addresses that screening treats as high risk. ABC News reported in December 2025 that a player who lost more than $183,000 (about £141,000) described VIP host contact continuing after he asked for his account to be closed. Clause 27.1 also lets Stake assign the agreement without notice while barring you from assigning any of your rights, so the claim runs in your own name, and the routing section below sets out where to take it.

Where you are playing from

The route against Stake is set by Curaçao law, not by where you live. Start with a written complaint to Stake: the LOK gives you six months from the incident, costs nothing, and obliges Stake to acknowledge within a week and answer within four weeks, with one four-week extension allowed to Stake. Unresolved, the LOK requires a licensee to offer alternative dispute resolution at its own expense and the Authority requires that body to be a CGA-certified one, on a timetable it expects to run no longer than 90 days; a licensee that has not engaged a certified provider is short of that requirement rather than outside it. Copy complaints@cga.cw: the Curaçao Gaming Authority will not decide your Stake case or award compensation, but it uses complaints to police the Stake licence. The final step against Stake is the Curaçao court, because Article 5.5 obliges a licensee to write Curaçao law and the Curaçao courts into the gaming agreement, and the old civil-code bar on gambling claims no longer applies to claims against a licensee.

If you are in the United States

The United States is named as a prohibited jurisdiction in clause 14.3, clause 14.2 adds that the service is not offered to anyone subject to United States sanctions or watch lists, and clause 14.4 treats VPN or proxy use to defeat geo-blocking as a breach. Stake.us is a separate sweepstakes business run by a different entity and is not covered by the Curacao licence, so a Stake.us dispute is not a stake.com dispute.

If you are in the EU

Eighteen EU member states are named in clause 14.3, and Belgium goes further: the Belgian Gaming Commission's blocked list carries stake.com at entry 221 by decision of 21 April 2021, with stake.bet and stake.games added in October 2021. ABC News reported in December 2025 that a Curacao court in March 2025 found Stake had operated unlawfully in allowing a Danish player to play from Denmark, where it held no licence, and required half his losses to be returned; that judgment is not recorded in this file, as the Curacao case-law register was not searched this wave.

If you are in Canada or Australia

Australia is named as a prohibited jurisdiction in clause 14.3 and Ontario is named in its own right, while Canada is not; ACMA's list of blocked illegal gambling websites, read on 4 September 2026, contains no Stake domain, and a search of the AGCO website on the same date returned no order naming Stake. ACMA's FOI disclosure logs 128 and 137 record correspondence with the Gambling Commission about Stake in 2023 and 30 documents on the compliance of stake.com, Medium Rare N.V. and EasyGo Solutions Pty Ltd in 2024, which is a record that documents exist rather than a finding.

If you are in the UK

The United Kingdom is named in clause 14.3 and Medium Rare N.V. holds no Great Britain licence: the Gambling Commission register, downloaded on 4 September 2026, has no entry for it, and stake.uk.com ran as a white label of TGP Europe Limited, whose licence is recorded as Surrendered with end date 15 May 2025 and whose domain entry is marked Inactive. GamStop, IBAS and the Commission therefore play no part in a stake.com dispute; the route is the Curacao one.

Sources

  1. stake.com: Footer re-read 6 September 2026 (live fetch): "Stake is owned and operated by Medium Rare N.V., registration number: 145353, registered address: Seru Loraweg 17 B, Curacao. Payment agent companies are Medium Rare Limited and MRS Tech Limited." Confirms the same entity chain and registration number as the 4 September 2026 read; entity, registration number and payment agent names are unchanged.
  2. web.archive.org: Terms of service quoted from the Wayback Machine snapshot dated 31 July 2026 (the live terms page returned HTTP 403 on 6 September 2026, a Cloudflare bot-verification challenge, so this remains the only readable copy): licence statement "Medium Rare N.V. is licensed by the Curacao Gaming Authority under license number OGL/2024/1451/0918"; withdrawal clause "Stake reserves the right to refuse any withdrawal by a Player from their Stake Account until the Player's identity has been verified"; KYC clause "Stake reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a Player"; complaints route "If a User wishes to make a complaint, please contact Stake's customer service team at support@stake.com"; governing law "The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of Curacao." This is the same 31 July 2026 snapshot read for the 4 September 2026 version of this record; wording is unchanged.
  3. gamingcontrol.spin-cdn.com: v2 dataset row: OGL/2024/1451/0918, Medium Rare N.V., Assessment in progress. Re-checked against the register edition of 3 September 2026 on 6 September 2026; the row is unchanged from the 4 September 2026 check.
  4. web.archive.org: Operator's anti-money-laundering statement read 4 Sep 2026 from the Wayback snapshot of 31 Jul 2026: Medium Rare N.V. incorporated under Curacao law, established 2017, operates www.stake.com, licensed by the Curacao Gaming Authority under OGL/2024/1451/0918, supports users in more than 169 countries; section 2 refers to the Curacao Gaming Control Board; section 5 proof of wealth from high-risk accounts and a Withdrawal Threshold KYC suspension; Chainalysis screening of every crypto deposit and withdrawal; grounds for blocking and suspending players (previously recorded, not re-read this wave)
  5. web.archive.org: Operator licensing page read 4 Sep 2026 from the Wayback snapshot of 15 Oct 2025 (live page Cloudflare-blocked): stake.com operated by Medium Rare N.V. under CGA OGL/2024/1451/0918; separate country entities and licences for Brazil (Stake Brazil Ltda, PORTARIA SPA/MF No 263), Colombia (Stake Colombia SAS, Coljuegos C1751), Peru (Stake Peru SAC, Mincetur 4748-2024 and 4749-2024) and Mexico (permit holder Producciones Moviles S.A. de C.V.); no UK, Danish, Italian or Greenlandic licence claimed (previously recorded, not re-read this wave)
  6. cert.cga.cw: CGA Certificate B2C read 4 Sep 2026: Medium Rare N.V., company number 145353, licensed by the Curacao Gaming Control Board since 09/Jun/2025 under OGL/2024/1451/0918 under the National Ordinance on Games of Chance; approved domains list contains one domain, stake.com; no status word and no expiry date printed (previously recorded, not re-read this wave)
  7. igamingbusiness.com: Trade report of 24 June 2025 read 4 Sep 2026: the CGA extended provisional licences by six months, with a further extension or the issue of a full licence depending on the progress an operator demonstrates. General policy reporting, not a statement about this licensee (previously recorded, not re-read this wave)
  8. gamblingcommission.gov.uk: Consumer information notice of 12 February 2025 read 4 Sep 2026: stake.uk.com to stop being a licensed website, operated by TGP Europe Limited, final shutdown of the Great Britain site by 11 March 2025, new registrations to stop immediately, customers told how to obtain their funds; action tied to an investigation following a widely viewed video displaying a Stake-branded logo (previously recorded, not re-read this wave)
  9. gamblingcommission.gov.uk: Gambling Commission news item of 5 April 2023 read 4 Sep 2026: TGP Europe Limited penalty of 316,250 pounds for social responsibility and anti-money-laundering failures, including customers continuing to gamble after multiple safer gambling alerts and ineffective due diligence for white-label agreements. The page does not name Stake or stake.uk.com (previously recorded, not re-read this wave)
  10. gamblingcommission.gov.uk: Gambling Commission public register CSV files downloaded 4 Sep 2026, register stamped last updated 4 September 2026 with 2,650 records: no entry containing Medium Rare; account 38898 is TGP Europe Limited; domain file records stake.uk.com against 38898 with status Inactive; licence 038898-R-319391-020 status Surrendered with end date 15 May 2025 (previously recorded, not re-read this wave)
  11. gamingcommission.be: Belgian Gaming Commission blocked-sites list read 4 Sep 2026 (latest entries 27 Aug 2026): entry 221 stake.com, decision 21/04/2021, Official Gazette 29/04/2021; entry 283 stake.bet and entry 284 stake.games, both decision 13/10/2021, published 26/10/2021 (previously recorded, not re-read this wave)
  12. data.rechtspraak.nl: Primary judgment text read 4 Sep 2026: Gerecht in eerste aanleg van Curacao, case CUR202403055, judgment 9 June 2025 published 28 January 2026, subject duty of care of an online casino, defendant Medium Rare N.V.; findings at 4.6, 4.7, 4.9 and 4.10; claim dismissed at 5.1 to 5.4 with costs of Cg 12,000 plus Cg 250 (previously recorded, not re-read this wave)
  13. casinonieuws.nl: Secondary report of the same Curacao judgment read 4 Sep 2026: reports the claim as roughly 36 BTC and over 400,000 USDT (previously recorded, not re-read this wave)
  14. casinonieuws.nl: Report of 29 March 2024 read 4 Sep 2026: a player petitioned for the bankruptcy of Medium Rare N.V. and sought recovery of roughly 1.5 million euro of losses; the court refused the petition because the claims could not be verified, and ordered him to pay costs of roughly 1,550 euro. No ECLI or case number published; not read at a primary source (previously recorded, not re-read this wave)
  15. abc.net.au: ABC News Australia investigation of 4 December 2025 read 4 Sep 2026: one player's account of losing more than $183,000 with VIP host contact continuing after requests to close the account, two former employees describing similar situations, the operator's own quoted response on behavioural science in its responsible gambling framework, the stated policy that self-exclusion and breaks in play are immediate, and a report of a Curacao ruling of March 2025 requiring half a Danish player's losses to be returned; also names Ed Craven as CEO and co-founder and Ed Craven and Bijan Tehrani as owners (previously recorded, not re-read this wave)
  16. abc.net.au: Companion ABC News item published 4 December 2025, read 4 Sep 2026: reproduces messages said to be between Ed Craven and a high-spending player, including a bonus link (previously recorded, not re-read this wave)
  17. fbi.gov: FBI press release dated 6 September 2023 read 4 Sep 2026: theft of approximately $41 million in virtual currency from Stake.com on or about 4 September 2023, attributed to the Lazarus Group (APT38), with the receiving Ethereum, BSC and Polygon addresses listed (previously recorded, not re-read this wave)
  18. askgamblers.com: AskGamblers listing read 4 Sep 2026 via a reader proxy (direct fetch HTTP 403): player rating 8.8 out of 10 from 295 reviews; complaint stats resolved 46 of 51, average amount $12,363, average duration 10 days, average response 2 days; established 2017; licences listed as Curacao Gaming Control Board, SIGAP (Brazil) and Coljuegos (Colombia); Company field empty; page renders the banner that the casino is restricted in the visitor's country; complaint themes of suspensions with funds inside, staged verification to levels 2 to 4, documents rejected without a stated reason, verification revoked, withdrawals left pending after a winning bet and unanswered support email (previously recorded, not re-read this wave)
  19. casino.guru: casino.guru review read 4 Sep 2026 via a reader proxy (direct fetch HTTP 403): Safety Index 7.9 described as above average; owner and operator given as Medium Rare N.V.; established 2017; licence stated as issued by the Curacao Gaming Authority with the licensing-authority factor marked Verified; terms and conditions factor Fair with 0 issues found; blacklists factor None; withdrawal limits shown as Unlimited across BTC, DOGE, LTC, ETH, BCH, XRP, EOS, USDT, TRX, LINK and BNB with no win limit; 7 complaints in its own database and a group figure of 408 including related casinos (previously recorded, not re-read this wave)
  20. trustpilot.com: Trustpilot profile read 4 Sep 2026 via a reader proxy: page title states Stake is rated Great with 3.9 out of 5; review themes of fiat deposits not credited and later cancelled, deposits pending for several days and praise for fast live-chat resolution; some reviews plainly concern the separate Stake.us sweepstakes product; the operator replies publicly and in one reply says transaction-specific matters cannot be handled on public platforms (previously recorded, not re-read this wave)
  21. acma.gov.au: ACMA list of blocked illegal gambling websites read 4 Sep 2026 via a reader proxy: no stake.com or other Stake domain appears on the alphabetical list; mystake.com, a different brand, does appear (previously recorded, not re-read this wave)
  22. acma.gov.au: ACMA FOI disclosure log 128, disclosure date 13 November 2023, read 4 Sep 2026: a request for correspondence with the UK Gambling Commission regarding Stake (aka stake.com or a similar .uk domain) or Sportsbet.io; one document identified in scope and released in full. A record that documents were held, not a finding or enforcement (previously recorded, not re-read this wave)
  23. acma.gov.au: ACMA FOI disclosure log 137, disclosure date 10 May 2024, read 4 Sep 2026: a request for documents on the compliance of stake.com, Medium Rare N.V. and EasyGo Solutions Pty Ltd; 30 documents in scope, all released in part with redactions. A record that documents were held, not a finding or enforcement (previously recorded, not re-read this wave)
  24. agco.ca: AGCO site search for Stake read 4 Sep 2026: the only matches on the page are the word stakeholder, and no order, warning or notice naming Stake or Medium Rare N.V. was located. Ontario is named as a prohibited jurisdiction in the operator's own clause 14.3 (previously recorded, not re-read this wave)
  25. theguardian.com: Press report of 15 July 2026 read 4 Sep 2026: government proposals on unlicensed gambling sponsorship could bring a ban into force as soon as August 2027 covering kit logos, stadium infrastructure and pitch-side hoardings, and describe the June sleeve sponsorship between Everton FC and Stake.com, a crypto casino without a licence to serve customers in Great Britain, understood to be worth at least 10 million pounds; Stake.com previously sponsored the Sauber Formula One team (previously recorded, not re-read this wave)
  26. gov.uk: Government consultation landing page read 4 Sep 2026, published 15 July 2026. The landing page carries no operator names; the consultation document itself was not opened (previously recorded, not re-read this wave)

The routing section also cites one further source, read 3 September 2026: portal.cga.cw.

How we verified this: the Stake file draws on Curacao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Stake

Can I get my money back from Stake?

Possibly. Stake is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Stake is operated by Medium Rare N.V., licensed in Curaçao, under licence OGL/2024/1451/0918. It is recorded as licensed under Curacao Gaming Authority (CGA). The brand has operated since 2017. This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.

Stake is not open to UK players on the record on this file. Clause 14.3 of the terms names the United Kingdom among the prohibited jurisdictions, alongside the United States, Australia, Ontario and 18 EU member states. Medium Rare N.V. has never held a Great Britain operating licence: stake.uk.com ran as a white label of TGP Europe Limited, whose licence 038898-R-319391-020 is recorded on the Gambling Commission register as surrendered with end date 15 May 2025 and whose stake.uk.com domain entry is marked Inactive. No GamStop coverage and no UK dispute route. The licence in force when you played is what shapes the routes open to you.

Our research records 2 regulator or court actions and 3 further items on record for Stake, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

The terms do not say. Clause 8 carries no processing time and no service level. Clause 8.1 lets Stake hold a payout until identity is verified, the receiving account is proved to be yours, further information is supplied and the 100 per cent wagering requirement in clauses 8.5 and 8.10 is met, and clause 8.2 allows delay while it investigates without explaining the investigation. AskGamblers records an average complaint duration of 10 days and a two day average response.

Yes, and it can ask at any point. Clause 4.8 reserves the right to request any KYC documentation Stake deems necessary and to restrict the service, payment or withdrawal until identity is sufficiently determined. Clause 8.12 adds further checks on any withdrawal and clause 8.6 reserves enhanced due diligence before one is processed. Complaints published on AskGamblers describe verification staged across levels 2 to 4, with proof of address followed by proof of income or source of funds.

Clause 4.22 allows suspension or termination at any time, with or without notice, on suspicion that an account is compromised or in breach. Clause 4.19 lists grounds including use in an unfair manner, use for a third party's benefit and a concern about compulsive gambling, and clause 4.19(e) covers events Stake considers likely to occur. The anti-money-laundering statement adds a catch-all right to block for any other reason. Ask in writing which clause was applied and request your transaction history.

No. Stake.us is a sweepstakes product run by a different corporate entity, publicly reported as Sweepsteaks Ltd., and it is not on the CGA certificate's approved-domain list for Medium Rare N.V. The certificate approves one domain, stake.com. Some reviews on Trustpilot plainly concern the sweepstakes product rather than stake.com. If your dispute arose on Stake.us, the Curacao licence and the routes described on this page do not apply to it.

No fine against Medium Rare N.V. appears among the sources recorded for this page. A Curacao court dismissed a player's duty of care claim against it on 9 June 2025 with costs. ABC News reported on 4 December 2025 a Curacao ruling of March 2025 requiring half a Danish player's losses to be returned; the judgment itself is not recorded in this file, as the Curacao case-law register was not searched this wave. The 2023 penalty of 316,250 pounds (about $410,000) was imposed on TGP Europe Limited and that published page does not name Stake.

Yes, once the operator's own procedure has run. Clause 23.1 sends complaints to support@stake.com and offers only the governing law jurisdiction after that, which clause 25.1 makes Curacao; no alternative dispute resolution provider or regulator channel is named in the terms. The Curacao Gaming Authority accepts complaints against its licensees, so quote Medium Rare N.V., registration 145353 and licence OGL/2024/1451/0918, and attach your dated correspondence.

Is Stake holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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