Operator File · United Kingdom

Kong Casino

Licence status, GamStop coverage and any publicly documented issues for Kong Casino, with sources. A listing is a record, not an allegation of wrongdoing.

Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 3 September 2026.

Entity: Jumpman Gaming Limited (Alderney, Channel Islands; UKGC account 39175)
Registration number: Not published
Licence number: 39175
Regulator: UK Gambling Commission (UKGC)
Status: Licensed
Date checked: 3 September 2026
Register: the Gambling Commission's public register, which also lists every domain the licence covers.

Our free licence checker covers this and every other operator we hold a file on.

A UK-licensed Jumpman brand

Kong Casino stands apart from most files in this directory because it is a UK-licensed site. The brand at kongcasino.com is operated by Jumpman Gaming Limited, which the Gambling Commission's public register lists under account number 39175 with active remote casino and remote bingo licences, kongcasino.com among its recorded domains. Jumpman is based in Alderney in the Channel Islands and is additionally regulated by the Alderney Gambling Control Commission. It runs one of the larger multi-brand networks in British online gambling, so the platform behaviour a player meets at Kong Casino is the same machinery that sits behind many other Jumpman sites.

What the UK licence gives you

Because the operator is UKGC-licensed, the full British framework applies. Kong Casino participates in GAMSTOP, must verify identity and consider affordability under the Commission's rules, and has to offer a free, approved alternative dispute resolution route once its own complaints process is exhausted or eight weeks have passed. That changes the character of a stuck withdrawal entirely. An identity check at cash-out is a lawful requirement, not automatically a red flag; it becomes actionable when checks repeat without explanation or hold a payment the player is plainly owed, and a UK player has an independent adjudicator to say so. Licence-level concerns can also be reported to the Gambling Commission, which regulates the operator even though it does not order individual refunds.

The 2022 regulatory settlement

Jumpman Gaming Limited's compliance history includes one entry on the public record that matters to recovery cases. In May 2022 the operator agreed a 500,000 pound settlement with the Gambling Commission after an investigation found failings in its anti-money-laundering and social-responsibility policies, procedures and controls, part of a combined 675,000 pound action that also involved Progress Play. A settlement of that kind does not decide any individual complaint. Its relevance is alignment: where a player's own history at a Jumpman brand shows heavy losses without meaningful safer-gambling intervention during the affected period, the documented failings give that history a regulatory backdrop a claim can be built against.

Is Kong Casino withholding a withdrawal?

Start with the step-by-step guide to your options when Kong Casino does not pay. For a substantial sum, whether Kong Casino has voided a win, confiscated a balance or simply stopped releasing a withdrawal, our withheld winnings service covers the evidence that decides these cases and the point at which specialist assessment earns its keep.

What the record shows

Regulator / court actionUK Gambling Commission· 2022-05

Jumpman Gaming Limited agreed a £500,000 regulatory settlement with the Gambling Commission after an investigation found anti-money-laundering and social-responsibility (safer gambling) failings in its policies, procedures and controls, part of a combined £675,000 action that also involved Progress Play.

Source

Reported allegationTrustpilot / casino.guru (player reviews, not a regulator)· accessed 2026

Players report on Trustpilot and casino.guru slow, difficult or unanswered withdrawals, identity documents requested again at cash-out with some rejected and accounts blocked alongside, and automated-feeling support. Other reviewers report smooth payouts once verification completed. These are attributed player reports, not findings against the operator.

Source

Is Kong Casino legit?

"Legit" is really three separate questions. Kong Casino holds licence 39175 and is recorded as licensed under UK Gambling Commission (UKGC). 2 documented items sit on the Kong Casino file above, every one carrying its issuing body and source. Because the UK licence route applies, GamStop covers it and a free approved dispute body stands behind it. No licence anywhere is a promise of fair treatment.

Complaints about Kong Casino

Player reviews of Kong Casino on Trustpilot, and a published casino.guru complaint, describe withdrawals that moved slowly or went unanswered for weeks, identity documents requested again at the point of cash-out and sometimes rejected with the account blocked alongside, and customer service that felt automated and hard to escalate past. Other reviewers report the opposite: verification completed once and payouts arriving promptly afterwards. These are individual experiences rather than a proven policy, and the mixed picture is itself informative. At a UK-licensed brand the checks are mandatory; the dividing line is whether they are run reasonably, and the free ADR route exists precisely to test that question when a player believes they were not.

A complaint about Kong Casino should go to Kong Casino itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Kong Casino has not resolved it within eight weeks, or you reach deadlock sooner, the dispute can go free of charge to its UKGC-approved ADR provider, such as IBAS. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Kong Casino is regulated by UK Gambling Commission (UKGC) under licence 39175, and its UK customers contract with its UK Gambling Commission-licensed entity, so the full UK framework, including GamStop and an approved ADR route, applies.

If you are trying to recover money

Because Kong Casino serves UK players through a UK Gambling Commission licence, recovery starts with its own complaints process and, if that stalls, its UKGC-approved ADR provider such as IBAS, with a regulated legal partner where the facts justify it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint. Our step-by-step guide to your options when Kong Casino does not pay covers this operator in detail.

Not sure which body hears a complaint about Kong Casino, or when the eight-week clock lets you escalate past it? The free complaint route finder answers both in three questions, and the complaint letter generator puts your complaint to Kong Casino in writing for you.

If the amount is large

The rule most worth knowing on a big Kong Casino withdrawal is the timing one. Licence condition 17.1.1(2) says that a request to withdraw funds must not result in a requirement for additional information as a condition of withdrawal where Kong Casino could reasonably have requested that information earlier; Kong Casino is meant to verify identity before a customer gambles, not after they win. The Gambling Commission has said an operator delaying a withdrawal for identity documents it could have sought earlier may be in breach, and that information gathered to spot gambling-related harm should not be used to hold up a payout. That sits alongside the genuine anti-money-laundering duties the condition preserves: regulation 27 of the Money Laundering Regulations 2017 requires Kong Casino to run due diligence on transactions of £2,000 / $2,600 or more in stakes or winnings, single or linked, and regulation 33 requires enhanced checks in higher-risk cases, including source of funds and source of wealth. So expect proportionate questions from Kong Casino on a £50,000 / $65,000 balance, but not a first request for basic identity documents at the moment you try to take the money out of your Kong Casino account. The complaint route is under Where you are playing from.

Where you are playing from

The Kong Casino Gambling Commission licence covers Great Britain, meaning England, Scotland and Wales, and nothing else; the Commission has no powers even in Northern Ireland, where gambling is devolved. The protections that come with the Kong Casino licence stop at that border. Outside Great Britain you are not protected by it, and whether Kong Casino holds a separate licence in your own market (Ireland, Ontario or elsewhere) is not something this file asserts.

If you are in the United States

Nothing in the Kong Casino licence protects a player in the United States, where gambling is regulated state by state and a Great Britain licence has no standing. Whether Kong Casino holds a licence in your state is not recorded here; without one, no state regulator can take up your Kong Casino account. Put the complaint to Kong Casino in writing under its own procedure and record it with your state consumer protection office or attorney general.

If you are in the EU

An EU player is outside the reach of the Kong Casino Great Britain licence, and the domestic position varies. Austria is settled: the OGH in 1 Ob 229/20p rejected a Gibraltar licence as a defence and held that contracts with a provider lacking an Austrian concession are ineffective, the stake repayable. Germany has the Court of Justice of the EU’s ruling in Case C-440/23 (16 April 2026) confirming restitution claims for stakes lost on prohibited games, on facts involving Malta-licensed operators rather than Kong Casino, with the BGH’s lead decision (I ZR 216/25, hearing 17 September 2026) pending. The Netherlands, since the Hoge Raad’s ruling of 3 July 2026, offers no automatic refund because unlicensed gambling contracts are not automatically void. For other EU countries we have found no sourced route against Kong Casino beyond the Kong Casino complaints procedure.

If you are in Canada or Australia

Neither market is covered by the Kong Casino Great Britain licence. Canada: apart from Ontario, every province runs a government monopoly and we have found no domestic route; in Ontario, and only if Kong Casino is registered there (not asserted here), the route is a complaint to Kong Casino, a complaint number, then iGaming Ontario review, which cannot refund wagers or award compensation, and the AGCO says it cannot get your money back. Australia: the Interactive Gambling Act 2001 bans online casinos and sports betting services without an Australian licence, ACMA accepts complaints about breaches, and ACMA says Australian regulators cannot help you recover money withheld by an illegal service.

If you are in the UK

Great Britain is the market the Kong Casino licence protects, and the sequence is set out by the Gambling Commission: complain directly to Kong Casino first and follow its process; Kong Casino has eight weeks from receipt to resolve it; after eight weeks, or sooner with a deadlock letter, the complaint can go to a free, independent ADR provider, which Kong Casino must name for you. IBAS, where it is the named provider, issues adjudications binding on registered operators up to £10,000 / $13,000. The Commission itself does not resolve or decide complaints about gambling transactions, and licence condition 6.1.1 bars terms that restrict your right to bring court proceedings.

Sources

gamblingcommission.gov.uk: UKGC public register: Jumpman Gaming Limited, account 39175, active remote casino and bingo licences, kongcasino.com listed domain
gamblingcommission.gov.uk: May 2022 £500,000 Jumpman settlement within a combined £675,000 action (AML + safer-gambling failings)
trustpilot.com: Player-reported withdrawal and verification friction pattern
casino.guru

How we verified this: the Kong Casino file draws on UK Gambling Commission (UKGC) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Kong Casino

Can I get my money back from Kong Casino?

Possibly. Because Kong Casino holds a UK Gambling Commission licence, you can complete its complaints process and, if it stays unresolved, take the dispute to its UKGC-approved adjudicator such as IBAS, and where appropriate a regulated legal partner. Our initial assessment is free and confidential.

Is Kong Casino legit?

Who operates Kong Casino, and is it licensed?

Kong Casino is operated by Jumpman Gaming Limited, licensed in United Kingdom, under licence 39175. It is recorded as licensed under UK Gambling Commission (UKGC). It is covered by GamStop through its UK Gambling Commission licence, so a GamStop self-exclusion should block it.

Does Kong Casino accept UK players?

Kong Casino accepts UK players. UK Gambling Commission-licensed, so GAMSTOP participation, UK identity/affordability rules and a UKGC-approved ADR route all apply. The licence in force when you played is what shapes the routes open to you.

Is there anything documented on file about Kong Casino?

Our research records 1 regulator or court action and 1 reported allegation for Kong Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

What should I do if Kong Casino will not pay out or has frozen my account?

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

Will Kong Casino know I contacted Clinton & Co?

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Kong Casino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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