Operator File · United Kingdom

VBET

Licence status, GamStop coverage and any publicly documented issues for VBET, with sources. A listing is a record, not an allegation of wrongdoing.

Two VBETs: which one did you play on?

VBET is one brand run through two separate legal structures, and everything about a claim depends on which one took your money. The UK site, vbet.co.uk, is operated by SCGO Limited, a Malta company (registration C45929) that appears on the UK Gambling Commission register under account 44662 with five remote licences; UKGC and Malta records previously carried the operating entity under the Vivaro Limited name, and the account, licence and company numbers tie the two names together. The international site, vbet.com, is run by a different company altogether: Radon B.V., registered in Curacao under number 126922, a vehicle third-party trackers associate with the BetConstruct platform. The wider group traces back to a bookmaker founded in Yerevan, Armenia, in 2003, and sits under SoftConstruct, the technology group behind BetConstruct.

The practical test is simple: check which domain your deposits went to. A vbet.co.uk customer contracts with a UKGC licensee and keeps the full UK framework, including GamStop and IBAS as the registered dispute adjudicator. A vbet.com customer contracts with a Curacao company and has none of it.

The 2023 settlement and the reported UK exit

In January 2023 the Gambling Commission announced a regulatory settlement of 337,631 pounds with Vivaro Limited, trading as vbet, after a compliance assessment found anti-money-laundering and safer-gambling failings between October 2020 and June 2021: customers could deposit significant sums before know-your-customer checks completed, source-of-funds guidance was inadequate (including for crypto-derived money), and safer-gambling interactions fell short. The settlement included an independent audit requirement. Separately, review sites report that VBET messaged UK customers on 25 September 2025 that it was leaving the UK market, and its retail entity, Vbet Sports Limited, surrendered its non-remote licence in August 2025 and was dissolved that December. When checked in July 2026 the remote UKGC licences were still recorded as active, so UK customers with balances during the wind-down still face a live licensee with live obligations.

What the record shows

Regulator / court actionUK Gambling Commission· 2023-01-17

The Gambling Commission announced a £337,631 regulatory settlement with Vivaro Limited (trading as vbet, the entity now recorded as SCGO Limited under the same account 44662) for anti-money-laundering and safer-gambling failings between October 2020 and June 2021, including customers able to deposit significant sums before checks, plus a third-party audit requirement.

Source
Reported allegationAskGamblers / Trustpilot (player complaints, not a regulator)· accessed 2026-07

Players report accounts blocked or placed under review while holding large balances (complaints citing $50,721, $30,000 and $6,000), withdrawals refused after wins, and repeated re-verification loops; Trustpilot rates the UK site 1.2/5 across ~400 reviews. These are attributed player reports on complaints platforms, not findings against the operator.

Source

Complaints about VBET

The complaint record explains why so many people search for a VBET frozen balance. On AskGamblers, complaints against the international casino include an account banned while holding 50,721 US dollars, an account blocked after a 6,000 dollar win and left under review with no reason given, a balance of 30,000 dollars frozen when the player was, in their words, banned for nothing, and a withdrawal refused as a system glitch before the account was locked for a playing style said to breach the terms. On Trustpilot the UK site holds a rating of 1.2 out of 5 across roughly 400 reviews, where the recurring themes are withdrawals made slow or difficult, repeated re-verification requests including fresh selfies and bank statements, and accounts suspended after wins. Every one of these is an attributed player report rather than an adjudicated finding, and some reviewers describe fast payouts. The pattern is recorded because it shows the two shapes a frozen balance takes here: a review-freeze after a win on the international site, and a verification loop on the UK one.

A complaint about VBET should go to VBET itself first, in writing through its published procedure, with every reply kept. If VBET has not resolved it within eight weeks, or you reach deadlock sooner, the dispute can go free of charge to its UKGC-approved ADR provider, such as IBAS. The sequence is set out in how to escalate a casino complaint.

What the licence requires

VBET is regulated by UK Gambling Commission (UKGC) under licence UKGC account 44662, licence 044662-R-324273-021 (five remote licences, active when checked 2 July 2026), and its UK customers contract with its UK Gambling Commission-licensed entity, so the full UK framework, including GamStop and an approved ADR route, applies.

If you are trying to recover money

Because VBET serves UK players through a UK Gambling Commission licence, recovery starts with its own complaints process and, if that stalls, its UKGC-approved ADR provider such as IBAS, with a regulated legal partner where the facts justify it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Sources

How we verified this: the VBET file draws on UK Gambling Commission (UKGC) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about VBET

Can I get my money back from VBET?

Possibly. Because VBET holds a UK Gambling Commission licence, you can complete its complaints process and, if it stays unresolved, take the dispute to its UKGC-approved adjudicator such as IBAS, and where appropriate a regulated legal partner. Our initial assessment is free and confidential.

VBET is operated by SCGO Limited, licensed in United Kingdom, under licence UKGC account 44662, licence 044662-R-324273-021 (five remote licences, active when checked 2 July 2026). It is recorded as licensed under UK Gambling Commission (UKGC). The brand has operated since 2003. It is covered by GamStop through its UK Gambling Commission licence, so a GamStop self-exclusion should block it.

VBET accepts UK players. vbet.co.uk is the UKGC-licensed site (SCGO Limited) and sits inside GamStop with IBAS as ADR; vbet.com is a separate Curacao entity (Radon B.V.) outside UK protection. Which site you played on decides your routes Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action and 1 reported allegation for VBET, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is VBET holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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