Operator File · Anjouan (Comoros)

CoinCasino

Licence status, GamStop coverage and any publicly documented issues for CoinCasino, with sources. A listing is a record, not an allegation of wrongdoing.

What CoinCasino is and how it operates

CoinCasino launched in 2023 as a crypto-first online casino and sportsbook, built on technology shared with the established CoinPoker brand. It markets itself heavily on speed and anonymity: players can register through a crypto wallet, often without supplying an email address, and the site advertises that deposits, play and withdrawals are possible without routine identity checks. The platform offers thousands of slots, table games, live-dealer studios, jackpots and a sportsbook, alongside an aggressive welcome promotion and a tiered VIP scheme. It supports a wide range of cryptocurrencies and, according to several reviews, some card and mobile-wallet routes. For UK consumers the headline point is simple: this is an offshore operator, not a brand licensed or supervised in Britain.

Ownership and corporate structure

Ownership is disclosed inconsistently across sources, and that matters for anyone trying to hold the business to account. The Anjouan licence is recorded against Igloo Ventures SRL, a company registered in Costa Rica, while the terms on the main CoinCasino domain have been reported to name EOD Code SRL (Costa Rica). One review instead names other corporate entities entirely. We have not been able to reconcile these to a single primary corporate document, so we present the conflict openly rather than choosing one. The practical effect for a player is that it may not be obvious which legal entity holds their funds or should answer a complaint.

Licence and the UK position

CoinCasino is not licensed by the UK Gambling Commission, so it sits entirely outside the UK regulatory regime and outside the GamStop self-exclusion scheme. The casino claims an Anjouan (Union of Comoros) gaming licence, number ALSI-142311005-FI2. The Anjouan regime is widely regarded as a light-touch jurisdiction with limited supervision and no consumer dispute service. The UK position is genuinely mixed: at least one review lists the United Kingdom on the restricted-countries page, yet CoinCasino is also routinely promoted among casinos not on GamStop that accept UK players, and an investigative report found that sign-ups and deposits from supposedly restricted territories still went through. Because of that inconsistency we record the UK position as unclear, while stressing that no UK consumer protections apply either way.

What players report

What players report is the more useful guide to risk. Complaints published on AskGamblers, which are player allegations rather than proven findings, include an unresolved case in which a user says their account was closed and roughly 9,500 USD in winnings confiscated, and a separate unresolved case of around 3,050 USD in weekly cashback left unpaid after the account was shut. Other listed cases, including a delayed withdrawal of about 5,267 USD and an unpaid balance of around 5,200 euros, are shown as resolved. The recurring themes are account closures, confiscated balances and slow or stalled withdrawals. None of these are regulator findings; they are user accounts as published.

If you have lost money to CoinCasino

If you have lost money to CoinCasino, the first formal step is to raise a complaint directly through the operator's own complaints process and keep a full record of your account, deposits and correspondence. Because there is no UK regulator and no Anjouan dispute service to escalate to, recovery options are limited and depend heavily on the facts. Clinton & Co Advisors can review your case and, where appropriate, work with regulated legal partners on the available routes. We do not promise any particular outcome.

What the record shows

On recordFinTelegram (investigative financial-crime watchdog publication, not a regulator)· 2026

Investigative compliance report states CoinCasino markets no-KYC, anonymous crypto play while routing some card and mobile-wallet payments through opaque payment domains, and reports that registrations and deposits from jurisdictions the site lists as restricted still succeeded, with identity checks triggered mainly at withdrawal. The report notes a weak AML/KYC and corporate-transparency profile and ownership disclosed inconsistently (Igloo Ventures SRL as licensee versus EOD Code SRL in the main-domain terms). Reported by a non-regulator publication, not a regulator finding.

Source
Reported allegationAskGamblers (player complaints service)· 2026

Player complaints published on AskGamblers include an unresolved case where a user reports their account was closed and about 9,500 USD in winnings confiscated, and a separate unresolved case of about 3,050 USD in weekly cashback left unpaid after account closure. Other listed cases, including a delayed withdrawal of about 5,267 USD and an unpaid balance of about 5,200 euros, are shown as resolved. These are player allegations as reported, not regulator findings.

Source

What the licence requires

CoinCasino is regulated by Anjouan Gaming (Union of the Comoros) under licence ALSI-142311005-FI2 (Anjouan, as claimed in the operator's terms; not independently confirmed on the Anjouan register, which rendered empty), and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.

If you are trying to recover money

Because CoinCasino is licensed in Anjouan (Comoros) and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on CoinCasino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Sources

  • askgamblers.com: Player complaints: unresolved approx 9,500 USD winnings confiscated after account closure; unresolved approx 3,050 USD unpaid weekly cashback after account closure; resolved approx 5,267 USD delayed withdrawal; resolved approx 5,200 euro unpaid balance; multiple resolved crypto withdrawal delays
  • fintelegram.com: No-KYC/anonymous marketing, opaque payment routing, restricted-jurisdiction registrations and deposits succeeding with KYC triggered at withdrawal, ownership inconsistency (corroborated via WebSearch extracts; direct fetch returned HTTP 403)
  • somuchpoker.com: Operator/licensee named as Igloo Ventures SRL (Costa Rica, ID 3-102-880024), Anjouan Gaming Authority licence ALSI-142311005-FI2, launched 2023 (built on CoinPoker technology), no-KYC standard crypto accounts with WalletConnect registration
  • casinoslotsguru.com: Review lists the United Kingdom among restricted countries, confirms no UKGC licence, and describes a no-KYC deposit/play/withdraw positioning with verification only in rare cases
  • anjouangaming.com: Official Anjouan licence register attempted for confirmation of ALSI-142311005-FI2; table rendered empty on fetch, so the licence could not be register-confirmed
FAQ

Common questions about CoinCasino

Can I get my money back from CoinCasino?

Possibly. CoinCasino is licensed in Anjouan (Comoros), outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

CoinCasino is operated by Igloo Ventures SRL, licensed in Anjouan (Comoros), under licence ALSI-142311005-FI2 (Anjouan, as claimed in the operator's terms; not independently confirmed on the Anjouan register, which rendered empty). It is recorded as licensed under Anjouan (Union of Comoros) offshore gaming authority; not a UK Gambling Commission licensee. The brand has operated since 2023. It sits outside GamStop, so a GamStop self-exclusion does not block it.

CoinCasino's position on UK players is not clear-cut. Not UKGC-licensed and widely listed among casinos not on GamStop. At least one review shows the UK on the restricted-countries list, but an investigative report found registrations and deposits from listed-restricted jurisdictions still succeeded, so any UK block appears inconsistently applied. No UK consumer protections apply either way. Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 1 reported allegation and 1 further item on record for CoinCasino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is CoinCasino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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