CoinCasino

Is CoinCasino withholding a withdrawal?

The playbook for a stalled CoinCasino payout is in what to do when a casino withholds your winnings. For a substantial sum, whether CoinCasino has voided a win, confiscated a balance or simply stopped releasing a withdrawal, our withheld winnings service covers the evidence that decides these cases and the point at which specialist assessment earns its keep.

What the record shows

Is CoinCasino legit?

"Legit" is really three separate questions. CoinCasino quotes licence ALSI-142311005-FI2 on its site, which could not be validated against the Anjouan Gaming (Union of the Comoros) register. 2 documented items sit on the CoinCasino file above, every one carrying its issuing body and source. No UK Gambling Commission licence is recorded for it, meaning neither GamStop nor the UK dispute framework reaches it, and that gap matters more than any review score when something goes wrong. No licence anywhere is a promise of fair treatment.

Complaints about CoinCasino

What players report is the more useful guide to risk. Complaints published on AskGamblers, which are player allegations rather than proven findings, include an unresolved case in which a user says their account was closed and roughly 9,500 USD in winnings confiscated, and a separate unresolved case of around 3,050 USD in weekly cashback left unpaid after the account was shut. Other listed cases, including a delayed withdrawal of about 5,267 USD and an unpaid balance of around 5,200 euros, are shown as resolved. The recurring themes are account closures, confiscated balances and slow or stalled withdrawals. None of these are regulator findings; they are user accounts as published.

A complaint about CoinCasino should go to CoinCasino itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If CoinCasino does not resolve it, escalation runs through the Anjouan route set out under Where you are playing from, because the Anjouan authority does not handle player complaints itself. The sequence is set out in how to escalate a casino complaint.

What the licence requires

CoinCasino's licence position could not be validated against the register (the reference on this file, ALSI-142311005-FI2, is not confirmed for this brand), and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on what an Anjouan licence means for UK players.

If you are trying to recover money

Because no licence this file could confirm now stands behind CoinCasino, there is no adjudicator anywhere that can order a refund, so recovery runs as a claim built on the CoinCasino terms as they stood when you played and on the evidence your own records support, taken forward with a regulated legal partner where they support it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

CoinCasino sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before CoinCasino took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to CoinCasino, licensed in Anjouan (Comoros), use the free complaint route finder.

If the amount is large

Where the sum is large, the first thing to establish is which rules actually bind CoinCasino, and under an Anjouan licence the answer is short. The Authority sets no customer due diligence threshold, no source-of-funds standard and no withdrawal timescale for players; requiring CoinCasino to segregate player balances from operating funds and to handle complaints within reasonable timelines is the extent of the published conditions. Everything else comes from the CoinCasino terms, which is why those terms matter far more here than they would under a regime that publishes its own. The clauses to find are the verification rights CoinCasino reserves, the daily, weekly and monthly payout caps, and any maximum win provision attached to a bonus. Take a dated copy while the dispute is live. Alongside the paperwork, expect the CoinCasino account to feel different: a host who was quick to answer on a £2,000 / $2,600 withdrawal becomes unreachable, and payout limits that never mattered stretch a £50,000 / $65,000 balance across months of instalments. Once CoinCasino has had its 30 days, the escalation route is the one under Where you are playing from.

Where you are playing from

The Anjouan route runs in three stages, and they follow the CoinCasino licence rather than your passport. First, a written complaint through the CoinCasino complaints procedure, which the policy expects to be reached through the interactive seal where the site carries one, and which CoinCasino must answer within 30 calendar days (14 calendar days is the deadline for raising a dispute about a game outcome). Second, a referral to one of the four ADR providers approved by Anjouan Gaming, EGIS-ADR, Axion ADR, iGaming ADR or CADRE B.V., once the 30 days have run without resolution or reply; CoinCasino is obliged to participate and to bear the cost, and the process runs in English. Third, a court claim against the company that operates CoinCasino. A complaint from a player in an excluded territory is outside the policy entirely, so the country paragraphs below settle whether any of this reaches you. The Authority does not adjudicate complaints itself, gives no time limit for the ADR stage and publishes no postal address, so the 30-day clock is the one to document.

The CoinCasino licence could not be validated against the Anjouan Gaming (Union of the Comoros) register, so treat the licence route as conditional on that licence existing; the domestic angles below stand either way.

Sources

1. askgamblers.com: Player complaints: unresolved approx 9,500 USD winnings confiscated after account closure; unresolved approx 3,050 USD unpaid weekly cashback after account closure; resolved approx 5,267 USD delayed withdrawal; resolved approx 5,200 euro unpaid balance; multiple resolved crypto withdrawal delays
2. fintelegram.com: No-KYC/anonymous marketing, opaque payment routing, restricted-jurisdiction registrations and deposits succeeding with KYC triggered at withdrawal, ownership inconsistency (corroborated via WebSearch extracts; direct fetch returned HTTP 403)
3. somuchpoker.com: Operator/licensee named as Igloo Ventures SRL (Costa Rica, ID 3-102-880024), Anjouan Gaming Authority licence ALSI-142311005-FI2, launched 2023 (built on CoinPoker technology), no-KYC standard crypto accounts with WalletConnect registration
4. casinoslotsguru.com: Review lists the United Kingdom among restricted countries, confirms no UKGC licence, and describes a no-KYC deposit/play/withdraw positioning with verification only in rare cases
5. anjouangaming.com: Official Anjouan licence register attempted for confirmation of ALSI-142311005-FI2; table rendered empty on fetch, so the licence could not be register-confirmed

How we verified this: the CoinCasino file draws on Anjouan Gaming (Union of the Comoros) records, licence registers and attributed player reports, checked as our editorial standards describe.