21BetShop

A ProgressPlay white label, and four brands it is not

21BetShop, at 21betshop.com, is one of the many white-label casinos built on the ProgressPlay platform. ProgressPlay Limited is a Malta company, registration C58305, with its head office in Limassol, Cyprus, and roughly 190 domains registered under its UK Gambling Commission account. Review sites date the brand's launch to 2017 or 2018. Confusion is the first hazard in any 21BetShop dispute, because at least four similarly named brands belong to entirely different operators: 21bet.co.uk (a separate, closed UK sportsbook), 21.co.uk (a LeoVegas brand), 21casino.com (a White Hat Gaming brand) and 21.com (BP Group Limited, closed October 2025), and 21bets.com. Complaints, reviews and Trustpilot pages for those sites say nothing about this one, and a claim aimed at the wrong company goes nowhere.

Licence status: live operator, wound-down brand

The operator's licences are real and current: ProgressPlay holds UKGC account 39335 under combined remote licence 039335-R-319313-020, with remote casino rights dating from 2014, and a Malta licence, MGA/B2C/231/2012, issued in April 2013. As a UKGC white label the brand sat inside GamStop while it traded. The brand itself, though, appears to be finished: on the UKGC register the 21betshop.com domain is recorded as Inactive, and review databases list the casino as closed or unavailable to UK players, even though the website still resolves on ProgressPlay's infrastructure. For a player with an unresolved balance or dispute, that combination is actually favourable: the accountable company remains a live, UK-licensed operator with a complaints process, an ADR obligation and a regulator behind it, regardless of what happened to the storefront.

The parent company's 2025 fine

In August 2025 the Gambling Commission fined ProgressPlay Limited one million pounds after a licence review found anti-money-laundering and social-responsibility failings, including a failure to take a risk-based approach to money-laundering risk and repeated failures to verify customers' source of funds, with an independent compliance audit ordered alongside. Trade press recorded it as the operator's second enforcement, following a 175,718 pound settlement reported in May 2022. The action attaches to the operator, not to the 21BetShop storefront specifically, but white-label customers played under exactly the policies the review criticised, so a player whose own history shows large unchecked deposits during the affected periods has a documented regulatory backdrop to point to.

If you are in the United States

A Great Britain licence authorises nothing in any US state, where online gambling is regulated state by state. Unless 21BetShop holds a licence in your state, which this page does not record, no state regulator has authority over your 21BetShop account; a complaint to your state attorney general or state consumer protection office puts the dispute on record but is not a refund route. The dispute still starts with the 21BetShop complaints procedure, in writing.

If you are in the EU

The 21BetShop Great Britain licence gives an EU player no protection, and in two EU countries a foreign licence has been no defence to a refund claim. The Austrian Supreme Court held in 1 Ob 229/20p, against an operator relying on a Gibraltar licence, that contracts with a provider lacking an Austrian concession are ineffective and the stake repayable. The Court of Justice of the EU confirmed in Case C-440/23 (16 April 2026), on facts involving Malta-licensed operators rather than 21BetShop, that a German player may claim restitution of stakes lost on games prohibited in Germany; the Federal Court of Justice’s lead decision, I ZR 216/25, is pending after a hearing on 17 September 2026. In the Netherlands the Hoge Raad ruled on 3 July 2026 that an unlicensed operator’s contracts are not automatically void, so no automatic refund. Elsewhere in the EU we have found no sourced route against 21BetShop beyond the 21BetShop complaints procedure.

If you are in Canada or Australia

Ontario is the only Canadian province with a regulated private market. If 21BetShop is registered there, which this page does not assert, you complain to 21BetShop first, obtain a complaint number, and may then escalate to iGaming Ontario for review; it cannot settle bets, refund wagers or award compensation, and the AGCO likewise cannot get your money back from 21BetShop. The other provinces run government monopolies, with no route we could source. In Australia the Interactive Gambling Act 2001 bans online casinos and sports betting services without an Australian licence; ACMA takes complaints about breaches but says Australian regulators cannot help recover money withheld by an illegal service.

If you are in the UK

For a Great Britain customer the 21BetShop licence conditions do the work. Licence condition 6.1.1 obliges 21BetShop to handle complaints fairly and to let you refer an unresolved dispute to an ADR entity, free of charge, if the 21BetShop procedure has not settled it within eight weeks (or earlier on a deadlock letter). Where that entity is IBAS, registered operators accept its decisions as binding up to £10,000 / $13,000. The Gambling Commission does not adjudicate individual complaints or recover money, and 21BetShop may not use terms that restrict your right to go to court.