Operator File · Curaçao

Level Up Casino

Licence status, GamStop coverage and any publicly documented issues for Level Up Casino, with sources. A listing is a record, not an allegation of wrongdoing.

Platform and background

Level Up Casino launched in 2020 as an online casino and sportsbook marketed from Curacao. It sits within a large stable of crypto-friendly brands historically run by the same operator, Dama N.V. The site offers slots, live dealer tables and betting markets, and promotes itself heavily to international players with welcome bonuses and free spins. Like most offshore casinos in this group it accepts a mix of fiat and cryptocurrency and leans on fast-payout messaging in its promotions. It is not a UK-facing brand: it holds no UK Gambling Commission licence, is not part of the GamStop self-exclusion scheme, and its own licence page lists the United Kingdom among the countries it says it will not accept players from. UK consumers who nonetheless deposited there did so with a casino that sits entirely outside the UK regulatory perimeter, which is the central fact for anyone trying to understand their position after a loss.

Ownership and corporate structure

Level Up Casino has historically been operated by Dama N.V., a company incorporated under the laws of Curacao with company registration number 152125 and a registered office at Abraham de Veerstraat 9, Willemstad, Curacao. Dama N.V. has been the common operator behind a wide group of sister casinos, and the same company name appears in the terms and licensing pages of multiple brands. More recently, review and licence-tracking sources, including the AskGamblers profile, identify the operating company as Novatrix SRL, a Costa Rica based operator, reflecting a wider migration of formerly Dama-associated brands. Players should treat the operator identity as in transition: the entity that holds the funds, sets the terms and answers complaints is an offshore company, not a UK or EU business, and the precise corporate name on the current terms may have changed from Dama N.V. to Novatrix SRL.

Licence and UK position

Level Up Casino has operated under the Curacao licensing framework. Its own licence information page names Dama N.V. and refers to Antillephone N.V. master licence number 8048/JAZ, and several review sources record the Curacao licence as OGL/2023/174/0082 under the Curacao Gaming Authority. Alongside the reported move to Novatrix SRL, some sources also reference a Tobique Gaming Commission permission. None of these is a UK Gambling Commission licence. A Curacao or Tobique permission gives a casino no authority to take UK customers, and the operator s own licence page makes the position explicit by listing the United Kingdom among the countries from which it does not accept players. Because the brand is not UKGC-licensed it is also not connected to GamStop, so a UK player who had self-excluded through GamStop would not have been blocked here. For UK consumers the practical reality is that the protections of the UK regime, including affordability and self-exclusion safeguards, simply did not apply.

What players report

On the complaints database run by AskGamblers, players report recurring problems centred on getting money out. The most common themes are withdrawals being delayed or cancelled, sometimes repeatedly, and players being given conflicting or unclear reasons for rejected payouts. A second cluster of reports concerns identity checks: players describe being asked for the same verification documents more than once, having documents rejected, and in some cases finding their accounts blocked, occasionally with the operator citing multi-accounting only after wins had occurred. These are player allegations rather than regulator findings, and on the AskGamblers profile many such complaints are recorded as resolved, but the pattern is consistent with the wider experience of unlicensed offshore casinos, where a UK player has no UK ombudsman or regulator to turn to and must rely on the operator s own internal complaints process.

Documented regulatory action

In May 2022 the Australian Communications and Media Authority (ACMA) issued a formal warning to Dama N.V. under section 64A of the Interactive Gambling Act 2001. Level Up Casino was named in the same ACMA instruction alongside Bambet, Dazard, RocketPlay, Wild Tornado and Cobra Casinos, all linked to Dama N.V. The ACMA found that the services were being provided to Australians without any Australian licence, making the supply prohibited in that market, and it asked Australian internet providers to block the sites. This is a documented regulatory action by a national communications and media regulator, not merely a player complaint, and it shows the operator making its services available into a market where it held no local authorisation. While the warning concerns Australia, it is relevant context for UK consumers, because it demonstrates the same operator extending an unlicensed offshore product into a market that prohibits it, which is precisely the dynamic that leaves affected players without local regulatory protection.

What the record shows

Regulator / court actionAustralian Communications and Media Authority (ACMA)· 2022-05

The Australian Communications and Media Authority (ACMA) issued a formal warning to operator Dama N.V. under section 64A of the Interactive Gambling Act 2001 for providing prohibited, unlicensed interactive gambling services to Australians, with Level Up Casino named in the same instruction alongside Bambet, Dazard, RocketPlay, Wild Tornado and Cobra Casinos.

Source
Reported allegationAskGamblers (player complaints, not a regulator)· 2026

Players report on AskGamblers repeated withdrawal delays and cancellations, conflicting reasons for rejected payouts, and repeated KYC/verification document requests, with some accounts blocked, occasionally with the operator citing multi-accounting only after wins. These are reported allegations; on the AskGamblers profile many such complaints are recorded as resolved.

Source

What the licence requires

Level Up Casino is regulated by Curaçao Gaming Authority (CGA) under licence OGL/2023/174/0082 (Curacao, per review sources); the operator licence page cites Antillephone master licence 8048/JAZ, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

If you are trying to recover money

Because Level Up Casino is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Level Up Casino's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Sources

  • acma.gov.au: ACMA formal warning under section 64A of the Interactive Gambling Act 2001 to Dama N.V., naming Level Up Casino alongside Bambet, Dazard, RocketPlay, Wild Tornado and Cobra for unlicensed services to Australians (May 2022).
  • levelup-cassino-austalia.com: Operator licence page: Dama N.V., Curacao company registration 152125, registered office Abraham de Veerstraat 9 Willemstad, Antillephone master licence 8048/JAZ, with the United Kingdom listed among restricted/prohibited countries.
  • askgamblers.com: Player complaints pattern (withdrawal delays/cancellations, KYC/verification disputes, account blocks); UK access restricted; operating company listed as Novatrix SRL on the current profile.
FAQ

Common questions about Level Up Casino

Can I get my money back from Level Up Casino?

Possibly. Level Up Casino is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Level Up Casino is operated by Dama N.V., licensed in Curaçao, under licence OGL/2023/174/0082 (Curacao, per review sources); the operator licence page cites Antillephone master licence 8048/JAZ. It is recorded as licensed under Curacao Gaming Authority (CGA); historically under Antillephone N.V. master licence 8048/JAZ. Some sources also reference a Tobique Gaming Commission permission following a reported operator migration.. The brand has operated since 2020. It sits outside GamStop, so a GamStop self-exclusion does not block it.

Level Up Casino does not list the UK as an accepted market. The operator licence page lists the United Kingdom among restricted/prohibited countries; Level Up Casino is not licensed by the UK Gambling Commission. Whichever applies, the licence in force when you played is what shapes the routes open to you.

Our research records 1 regulator or court action and 1 reported allegation for Level Up Casino, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

Is Level Up Casino holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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