Level Up Casino

Platform and background

Level Up Casino launched in 2020 as an online casino and sportsbook marketed from Curacao. It sits within a large stable of crypto-friendly brands historically run by the same operator, Dama N.V. The site offers slots, live dealer tables and betting markets, and promotes itself heavily to international players with welcome bonuses and free spins. Like most offshore casinos in this group it accepts a mix of fiat and cryptocurrency and leans on fast-payout messaging in its promotions. It is not a UK-facing brand: it holds no UK Gambling Commission licence, is not part of the GamStop self-exclusion scheme, and its own licence page lists the United Kingdom among the countries it says it will not accept players from. UK consumers who nonetheless deposited there did so with a casino that sits entirely outside the UK regulatory perimeter, which is the central fact for anyone trying to understand their position after a loss.

Ownership and corporate structure

Level Up Casino has historically been operated by Dama N.V., a company incorporated under the laws of Curacao with company registration number 152125 and a registered office at Abraham de Veerstraat 9, Willemstad, Curacao. Dama N.V. has been the common operator behind a wide group of sister casinos, and the same company name appears in the terms and licensing pages of multiple brands. More recently, review and licence-tracking sources, including the AskGamblers profile, identify the operating company as Novatrix SRL, a Costa Rica based operator, reflecting a wider migration of formerly Dama-associated brands. Players should treat the operator identity as in transition: the entity that holds the funds, sets the terms and answers complaints is an offshore company, not a UK or EU business, and the precise corporate name on the current terms may have changed from Dama N.V. to Novatrix SRL.

Licence and UK position

Level Up Casino has operated under the Curacao licensing framework. Its own licence information page names Dama N.V. and refers to Antillephone N.V. master licence number 8048/JAZ, and several review sources record the Curacao licence as OGL/2023/174/0082 under the Curacao Gaming Authority. Alongside the reported move to Novatrix SRL, some sources also reference a Tobique Gaming Commission permission. None of these is a UK Gambling Commission licence. A Curacao or Tobique permission gives a casino no authority to take UK customers, and the operator s own licence page makes the position explicit by listing the United Kingdom among the countries from which it does not accept players. Because the brand is not UKGC-licensed it is also not connected to GamStop, so a UK player who had self-excluded through GamStop would not have been blocked here. For UK consumers the practical reality is that the protections of the UK regime, including affordability and self-exclusion safeguards, simply did not apply.

Documented regulatory action

In May 2022 the Australian Communications and Media Authority (ACMA) issued a formal warning to Dama N.V. under section 64A of the Interactive Gambling Act 2001. Level Up Casino was named in the same ACMA instruction alongside Bambet, Dazard, RocketPlay, Wild Tornado and Cobra Casinos, all linked to Dama N.V. The ACMA found that the services were being provided to Australians without any Australian licence, making the supply prohibited in that market, and it asked Australian internet providers to block the sites. This is a documented regulatory action by a national communications and media regulator, not merely a player complaint, and it shows the operator making its services available into a market where it held no local authorisation. While the warning concerns Australia, it is relevant context for UK consumers, because it demonstrates the same operator extending an unlicensed offshore product into a market that prohibits it, which is precisely the dynamic that leaves affected players without local regulatory protection.

If you are in the United States

For a United States player the domestic picture on Level Up Casino is short: gambling is regulated by each state, Level Up Casino is licensed by none of them, and the 50 state attorneys general who wrote to the Department of Justice in August 2025 described offshore platforms as operating without proper licensure and evading state regulation, which is the class Level Up Casino falls into. Record the Level Up Casino dispute with your state consumer protection office or attorney general, but expect no refund of the Level Up Casino balance from that channel. Against Level Up Casino the working route is the one attached to the Level Up Casino licence, meaning the Curaçao route above.

If you are in the EU

Austria and Germany are the two EU markets where courts have recognised a refund claim against an operator like Level Up Casino with no domestic licence. The Austrian Supreme Court settled it in 1 Ob 229/20p: no Austrian concession, no effective contract, stake repayable, which is what an Austrian Level Up Casino player relies on. In Germany the Court of Justice of the EU (Case C-440/23, 16 April 2026) confirmed that such restitution claims are compatible with EU law, which is the ground an EU Level Up Casino player stands on, on facts involving Malta-licensed operators rather than Level Up Casino; the Federal Court of Justice’s lead decision, I ZR 216/25, is pending after a hearing on 17 September 2026, so a German Level Up Casino claim is not yet settled law. The Netherlands is different: since the Hoge Raad’s ruling of 3 July 2026 an unlicensed operator’s contracts, those of Level Up Casino included, are not automatically void, so a Dutch Level Up Casino player has no automatic refund and only a case-by-case claim against Level Up Casino. Outside those three countries we have found no sourced domestic route against Level Up Casino, and against Level Up Casino the Curaçao route above applies.

If you are in Canada or Australia

A Canadian player outside Ontario has no sourced domestic route against Level Up Casino: the other provinces run government monopolies, and Ontario’s own bodies reach Ontario-registered sites only. The AGCO states that a complaint to it will not resolve a dispute and that it cannot make a gaming site such as Level Up Casino return your money, while iGaming Ontario has no legal relationship with unregulated operators such as Level Up Casino. In Australia online casinos are banned under the Interactive Gambling Act 2001; you can complain to ACMA about the breach, but ACMA says Australian regulators cannot help when an illegal service withholds winnings and suggests contacting the licensing authority overseas. For Level Up Casino that comes back to the Curaçao route above, the one attached to the Level Up Casino licence.

If you are in the UK

For a UK player the domestic framework simply does not reach Level Up Casino. It is illegal to provide gambling facilities to consumers in Great Britain without a Gambling Commission operating licence, wherever the operator sits, and Level Up Casino has none, so the Level Up Casino account was never inside that framework; but the Commission has no powers to resolve individual complaints or recover money from Level Up Casino, and its only ask is that unlicensed sites be reported to intelligencereports@gamblingcommission.gov.uk. Nor is there a UK adjudicator for a Level Up Casino dispute: the licence-condition ADR duty binds licensees only, and IBAS adjudicates only against operators registered with it. GAMSTOP covers GB-licensed operators alone, so a self-exclusion never blocked Level Up Casino. Your route against Level Up Casino is the Curaçao route above, the one attached to the Level Up Casino licence.