Operator File · Curaçao

Rollbit Withdrawal Problems? Not Paying Out, Blocked Accounts and Refund Options

Licence status, what the record shows and the routes open to players anywhere, with sources. A listing is a record, not an allegation of wrongdoing.

Written by Jake Thomas, Co-founder and Director. Clinton & Co Advisors is not a law firm. Last checked 4 September 2026.

If Rollbit is not paying out, has banned your account or is holding your balance, this page sets out what the operator publishes, what the public record shows and the recovery routes open to players anywhere. Rollbit.com is operated by Bull Gaming N.V. (Curacao company 157086) under Curacao Gaming Authority licence OGL/2024/1260/0494, and the CGA register listed that licence as Assessment in progress at our last check. The operator itself says its crypto trading products are not covered by that licence. If you have lost money to Rollbit, or lost a lot of money there, the sections below cover withdrawal holds, banned accounts, forfeited balances, silence from support, large balances and where to complain.

Register check
Entity
Bull Gaming N.V.
Registration number
157086
Licence number
OGL/2024/1260/0494
Regulator
Curacao Gaming Authority (CGA)
Status
Assessment in progress (edition of 3 September 2026)
Date checked
4 September 2026
Register
Curaçao Gaming Authority register (edition of 3 September 2026)

Licensed: rollbit.com is the only approved domain on Curacao licence OGL/2024/1260/0494 held by Bull Gaming N.V.; the CGA certificate states the company has been licensed since 23 May 2025, while the CGA online register of 3 September 2026 carries that licence at row 228 as issued 23 November 2025, expiring 23 May 2026, status Assessment in progress

Our free licence checker covers this and every other operator we hold a file on.

Who operates Rollbit

The footer of rollbit.com states that Rollbit is owned and operated by Bull Gaming N.V., registration number 157086, registered at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curacao, and that Bull Gaming N.V. is authorised and licensed to operate Rollbit.com by the Curacao Gaming Authority under licence number OGL/2024/1260/0494. Both halves of that claim check out. The regulator's certificate portal certifies Bull Gaming N.V., company number 157086, under the same licence number, and the CGA online licence register of 3 September 2026 carries the same pairing at row 228. The certificate approves exactly one domain, rollbit.com, so there is no mirror family to chase and no sister brand named on the licence. One address in circulation, us.en-rollbit.com, is not on the certificate and did not resolve when we checked on 4 September 2026.

Four details sit alongside that confirmation, and they are recorded here as facts rather than reconciled. First, the certificate says the company has been licensed since 23 May 2025, while the register says the licence was issued on 23 November 2025. Second, the register gives an expiry date of 23 May 2026, which had already passed when the 3 September 2026 edition was published, and the row still carries the status Assessment in progress rather than Indefinite; the certificate page prints no status word at all. Across that register edition, Assessment in progress is the largest group, at 311 rows against 206 marked Indefinite. Third, the footer names the regulator as the Curacao Gaming Authority while the certificate is issued in the name of the Curacao Gaming Control Board under the National Ordinance on Games of Chance; both names appear in official CGA material. Fourth, the footer carries no validator link to the certificate portal, and the address published on the brand's Trustpilot profile, Abraham de Veerstraat 9, Willemstad, is not the registered address given in that footer.

Rollbit.com and Rollbit.co.uk are two different businesses

Which of the two sites an account was opened on decides who owes the money and where a complaint goes. Rollbit.com does not serve residents of the United Kingdom. The operator's own restricted countries article lists the United Kingdom among the territories from which registration and play are prohibited, adding the parenthetical Check out Rollbit.co.uk, and a visitor arriving from a British connection meets an interstitial reading, in its words, "we will redirect you to our UK website", with a twenty second counter and no option to stay.

Rollbit.co.uk is a different operator under a different regulator. Its footer states that Rollbit Casino is operated by Grace Media (Gibraltar) Limited of Sovereign Place, 117 Main Street, Gibraltar, licensed in Great Britain and regulated by the Gambling Commission under Licence Ref 57869, and its terms repeat that at clauses 2.1 to 2.3 with Gibraltar company number 120628. The Commission's own register confirms the licence and lists rollbit.co.uk against it with the status White Label. Searching that register for Bull Gaming returns no results, and Rollbit is not a registered trading name on licence 57869: the only active trading name there is grace gaming. Trade press dates the arrangement to July 2024.

So the two sites share a brand name and a redirect, and nothing else that is on public record. The payment rules differ: rollbit.com takes crypto only, while clause 9.1 of the Grace Media terms prohibits cryptocurrency outright. The dispute routes differ too. A rollbit.co.uk complaint becomes a dispute after the final response or eight weeks under clause 15.1.2, has eCOGRA named as its approved alternative dispute resolution provider at clause 15.5.1, and is governed by the law of England and Wales under clauses 20.7 and 20.8. None of that reaches an account opened on rollbit.com under the Curacao licence. One third party listing states both at once: casino.guru's company data for the brand says it is owned by Bull Gaming N.V. and that it holds a licence issued by the Gambling Commission. Those two statements cannot both describe one account, and the Commission's register is the record that governs.

What the licence does not cover

Rollbit sells casino games, a sportsbook and leveraged crypto futures on one account and one balance, and the operator itself says the licence does not stretch across all of it. The footer of rollbit.com states that crypto trading is not considered gambling and is therefore not covered by its gaming licence (the footer uses the American spelling), and that Rollbit offers those services independently. Press from April 2023 records the same distinction from the other direction: when concern about the Curacao licence during an annual renewal coincided with a sharp fall in the price of the brand's own RLB token, Rollbit described the renewal as a standard procedure for Curacao platforms and said its licensor had suggested changes to its NFT and crypto products, which it said had never been covered by the casino licence.

That matters when a balance is disputed. RLB is accepted for deposit and withdrawal alongside stablecoins and the major chains, so money can move between the licensed product and the unlicensed one inside a single account. Where a loss arose on the futures or token side, a complaint to the Curacao Gaming Authority under licence OGL/2024/1260/0494 is addressed to a regulator that the operator says does not cover that activity. Establishing which product the money was lost on, and on what dates, is therefore the first piece of evidence work in any Rollbit matter, and the account's own transaction history is where it comes from.

Withdrawal delayed or refused

A Rollbit withdrawal pending for days is not explained by any published limit. The operator's own help centre sets one requirement to cash out at all: deposit $10 (about £8), wager $10 (about £8), and after that, in its words, "there are no limitations on withdrawals". It charges no fee beyond on-chain gas, and the minimum is $5 (about £4) in USDC or USDT. What it does not publish is a processing time, or the clause set behind a hold: the terms and the AML policy on rollbit.com could not be read from outside the markets it accepts, so no withdrawal window, cap or hold clause is quoted anywhere on this page. The published requirements that remain are the verification ones. The help centre states that checks run in levels, that some accounts must complete up to level 5, that each level opens only once the previous one passes, and that submitted details cannot be corrected. Complaints published on Trustpilot describe payouts accepted at first and refused on a later occasion, KYC completed to a high level with the payout still refused, and support giving several different reasons over time for one hold, including linked accounts, anti money laundering procedures and a breach of the terms.

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Account blocked or frozen

A Rollbit account banned outright, with the balance still inside it, is the second theme in the published complaints. The operator has put one ground for a permanent ban in writing. Its self exclusion article states that creating or accessing another Rollbit account while self excluded is prohibited and that, in its words, this "can result in permanent bans for all your accounts". It adds that losses in that period will not be refunded, that deposit and loss limits cannot be undone even by support, and that circumventing a limit on another account excludes all of the player's accounts permanently. Beyond that the grounds are not public: the rollbit.com terms could not be read, so no clause number can be cited for a closure on any other basis. Complaints published on Trustpilot describe permanent bans with balances forfeited and no clause identified, and withdrawal requests followed by a demand that the reviewer list other accounts said to be linked to theirs, which reviewers deny having. A complaint published on casino.guru describes the same sequence: level 3 verification completed, including an interactive selfie and an identity check, support then pressing the player to list other accounts said to be linked to theirs, and the cash out refused in generic wording. Ask in writing which published rule was applied, and request the balance and transaction history as at the date of closure.

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Winnings voided or confiscated

Confiscated winnings at Rollbit cannot be traced here to a numbered clause, because the operator's terms could not be read from outside the markets it accepts. What can be recorded is the published complaint record. casino.guru's UK listing for the brand states that it considers the terms unfair, having found clauses it describes as questionable, and that relative to the casino's size there is a high value of withheld winnings in player complaints; that listing records 45 complaints in its database and 128,522 black points awarded because of them. Those figures are recorded against the UK listing, not against the Curacao site. Complaints published on Trustpilot describe permanent bans with the balance forfeited and no clause identified, funds held after very large wagered volumes, and support routing complainants to a legal department instead of answering the point. A source of funds or linked account enquiry is within what a Curacao licensee may raise; what can be tested is whether it came only at the payout stage, whether the evidence behind the decision was ever produced, and whether the sum withheld matches the reason given. One limit is set by the operator itself: its footer states that crypto trading is not covered by its gaming licence, so a balance lost on the futures or token products sits outside the licence the casino trades under.

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Site not responding or gone dark

Rollbit has not gone dark. Rollbit.com is live and is the single approved domain on Bull Gaming N.V.'s CGA certificate, so there is no mirror family to follow; one address in circulation, us.en-rollbit.com, is not on the certificate and did not resolve when we checked on 4 September 2026. What players describe is silence rather than absence. Trustpilot records that the company has replied to 25 per cent of negative reviews, typically within a month, and complaints published there describe support as unresponsive and repetitive. The complaint we read on casino.guru was closed as unresolved under what that site calls a no reaction policy, because the operator did not engage. AskGamblers carries no Rollbit review and no complaints page, so that escalation route does not exist here. Two dates give a stalled cash out some structure. The help centre tells players to contact support if a verification check is declined or has been pending for more than 24 hours, which fixes the point at which a delay becomes a complaint. And the CGA register of 3 September 2026 still carries the licence with an expiry date of 23 May 2026 that has already passed, under the status Assessment in progress, so save the certificate page, your account history and every payment record now.

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What the record shows

On recordUnited States District Court, Northern District of California (docket read on a public mirror)· 2025-03-11

Bull Gaming N.V. is the applicant, not the respondent, in a series of applications under 28 U.S.C. section 1782, which allows a party to ask a United States court to compel discovery for use in proceedings abroad. In In Re Bull Gaming N.V., Northern District of California 3:24-mc-80207, filed 12 August 2024 and naming Payward, Inc., the operator of the Kraken exchange, with an intervenor proceeding as John Doe, the court refused it: an order of Judge Lisa J. Cisneros dated 11 March 2025 denied the section 1782 application, and a corrected order to the same effect followed on 19 March 2025. Read on a public docket mirror on 4 September 2026; the court's own PACER record was not consulted.

Source
On recordUnited States District Court, Central District of California (docket read on a public mirror)· 2025-05-20

In In Re Ex Parte Application Bull Gaming N.V., Central District of California 2:25-mc-00043, filed 20 May 2025 before Judge Stephen V. Wilson and referred to Magistrate Judge Pedro V. Castillo, the magistrate granted an ex parte application authorising Bull Gaming N.V. to serve deposition subpoenas on an advertising business named on the docket as T1 Advertising. An intervenor proceeding as John Doe moved to intervene, to quash the subpoenas and to vacate that order; the court granted the intervention and allowed the pseudonym, both unopposed, and ordered further briefing on, in the docket's words, "whether intervenor's speech was protected by the First Amendment or is commercial speech" and on the status of any litigation or attempted litigation abroad by Bull Gaming. Docket activity continues into January 2026. Read on a public docket mirror on 4 September 2026.

Source
On recordUnited States District Court, Central District of California (docket read on a public mirror)· 2024-10-22

A third application by the same company, In Re Ex Parte Applicant of Bull Gaming N.V., Central District of California 2:24-cv-09104, was filed on 22 October 2024 under the same statute and nature of suit and is recorded as terminated. Read on a public docket mirror on 4 September 2026. No judgment against Bull Gaming N.V., and no bankruptcy or receivership, was located on public record.

Source

Is Rollbit legit?

"Legit" needs unpacking. Rollbit holds licence OGL/2024/1260/0494 and is recorded as licensed under Curacao Gaming Authority (CGA). Our file records 3 public-record items about Rollbit, set out above with their sources, none of them a regulator finding. No UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute framework do not apply, which matters more than any review score if something goes wrong. A licence is not a promise that players are treated fairly. You can verify a Curaçao licence yourself against the CGA's official register with our free licence checker.

Complaints about Rollbit

Trustpilot's profile for rollbit.com carries a TrustScore of 1.6 out of 5, labelled Bad, across 4,139 reviews, 134 of them in the last twelve months, with 12 per cent rated one star against 63 per cent rated five. Trustpilot records that the company has replied to 25 per cent of negative reviews, typically within a month. Complaints published there describe payouts accepted at first and then refused on a later occasion; a withdrawal request followed by a demand that the reviewer list other accounts said to be linked to theirs, which reviewers deny having; support giving several different reasons over time for one hold, including linked accounts, anti money laundering procedures, a breach of the terms and a failure to cooperate; permanent bans with balances forfeited and no clause identified; verification completed to a high level with the payout still refused; funds held after very large wagered volumes; and support described as unresponsive and repetitive, and as routing complainants to a legal department.

casino.guru serves two listings for this brand and they do not agree. From a British connection its review page returns "Rollbit Casino UK", the white label listing, which carries a Safety Index of 3.2, worded Very low, with the site's own recommendation that players avoid it, records 45 complaints in its database and 128,522 black points awarded because of them, states that it considers the terms unfair having found clauses it describes as questionable, and adds that relative to the casino's size there is a high value of withheld winnings in player complaints. That same listing records that no relevant blacklist, including its own, lists the casino, and its company data states the brand is owned by Bull Gaming N.V. and licensed by the Gambling Commission, which the Commission's own register contradicts. The complaint page we could read for the Curacao brand carries a different figure: a Safety Index of 4.0, worded Low. The complaint totals for the Curacao brand could not be re-read and are not restated here. That page shows the pattern in a single file: an unresolved case over $782 (about £615) filed by a player in Canada, in which level 3 verification including an interactive selfie was completed, support then pressed the player to list other accounts said to be linked to theirs, the withdrawal was refused in generic wording, and casino.guru closed the case under what it calls a no reaction policy because the operator did not engage. AskGamblers carries no Rollbit review and no complaints page at all, so that route does not exist for this brand. All of the above are attributed player reports and third party assessments, not findings by any regulator.

A complaint about Rollbit should go to Rollbit itself first, in writing, through the complaints channel it publishes or its support address where it publishes none, with every reply kept. If Rollbit does not resolve it, escalation points at Curacao Gaming Authority (CGA), and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.

What the licence requires

Rollbit is regulated by Curacao Gaming Authority (CGA) under licence OGL/2024/1260/0494, and no UK Gambling Commission licence is recorded for it, so GamStop and the UK dispute-resolution framework do not apply. Read more on how Curaçao casino law works.

Since the National Ordinance on Games of Chance (the LOK) came into force on 24 December 2024, Curaçao licences are issued directly by the Curaçao Gaming Authority, which requires licensees to verify player identity, operate responsible-gaming measures and publish a complaints procedure. What it lacks is the UK layer: no GamStop participation, no Gambling Commission oversight and no UK dispute-resolution requirement. That gap changes where the pressure points are; it does not remove them.

The Curaçao Gaming Authority accepts player complaints against its licensees. Quote the licence number on file, and run the operator's own published complaints procedure first.

If you are trying to recover money

Because Rollbit is licensed in Curaçao and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Rollbit's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.

Check whether Rollbit appears on the Curaçao enforcement register before you write.

Two guides carry the detail for a Curaçao brand like Rollbit. Getting your money back from a Curaçao casino sets out the complaint order and what the regulator can realistically do about Rollbit. Where you had self-excluded with Rollbit and it kept taking deposits, read what a failed self-exclusion is worth. The free complaint route finder maps the order for you.

If the amount is large

A five or six figure balance at Rollbit runs into a gap rather than a cap. The operator's help centre states that once a new account has deposited $10 (about £8) and wagered $10 (about £8) there are no limitations on withdrawals, and it publishes no ceiling and no processing time. Because the rollbit.com terms and AML policy could not be read from outside the markets it accepts, no source of funds clause, hold period or confiscation ground is quoted on this page, and none should be assumed from another operator's rules. What the operator does publish is the verification ladder: checks run in levels, some accounts are taken to level 5, each level opens only when the previous one passes, and submitted details cannot be corrected. A Curacao licensee must verify identity, so an enhanced check before a large payout is within what the licence allows it to ask for. What can be tested is the timing, the proportionality of what was asked for, and whether the account was then closed with the money inside. Complaints published on Trustpilot describe funds held after very large wagered volumes, and several different reasons given over time for a single hold. Nothing readable sets out what a VIP host may commit to, so an assurance given in chat is worth putting in writing the same day. One further split matters at this size: the operator says its crypto trading products sit outside the gaming licence, so a $100,000 (about £77,000) loss on futures and the same loss in the casino do not share a regulator. The routes are set out in the section below.

Where you are playing from

The route against Rollbit is set by Curaçao law, not by where you live. Start with a written complaint to Rollbit: the LOK gives you six months from the incident, costs nothing, and obliges Rollbit to acknowledge within a week and answer within four weeks, with one four-week extension allowed to Rollbit. Unresolved, the LOK requires a licensee to offer alternative dispute resolution at its own expense and the Authority requires that body to be a CGA-certified one, on a timetable it expects to run no longer than 90 days; a licensee that has not engaged a certified provider is short of that requirement rather than outside it. Copy complaints@cga.cw: the Curaçao Gaming Authority will not decide your Rollbit case or award compensation, but it uses complaints to police the Rollbit licence. The final step against Rollbit is the Curaçao court, because Article 5.5 obliges a licensee to write Curaçao law and the Curaçao courts into the gaming agreement, and the old civil-code bar on gambling claims no longer applies to claims against a licensee.

If you are in the United States

The operator's restricted countries article lists the U.S.A or the U.S.A dependencies among the territories from which registration and play are prohibited, so an account opened from the United States is one the operator can close under its own published rule. No United States regulator item naming Rollbit or Bull Gaming N.V. was located. The company itself has been an applicant in United States federal courts, filing applications under 28 U.S.C. section 1782 to compel discovery for use abroad; one was denied in the Northern District of California in March 2025 and another remained contested in the Central District into 2026.

If you are in the EU

Thirteen EU member states are named on the operator's own restricted list: Austria, Belgium, Cyprus, Denmark, Estonia, France, Germany, Hungary, Italy, the Netherlands, Slovakia, Spain and Sweden. Ireland, Poland, Portugal, Greece and Finland are not listed. No Belgian, Swedish, Dutch or Spanish regulator decision naming Rollbit or Bull Gaming N.V. was located, and the brand does not appear on the Belgian Gaming Commission's blocked list, which runs to entries dated 27 August 2026. The Swedish regulator's own decision search could not be driven, so that is a search not completed rather than an archive cleared. The route runs through the Curacao licence wherever in the EU you played from.

If you are in Canada or Australia

Australia is on the operator's own restricted list; Canada is not. Searches of the Australian Communications and Media Authority's site for both Rollbit and Bull Gaming returned no results on 4 September 2026, so no ACMA warning or blocking request naming either was located. In Ontario, neither the Alcohol and Gaming Commission's registered operator list nor the iGaming Ontario directory, stated accurate as at 1 September 2026, includes Rollbit, so the province's regulated market route does not apply. The complaint we read on casino.guru was filed by a player in Canada and closed unresolved.

If you are in the UK

Rollbit.com does not accept residents of the United Kingdom: they are on its own restricted list and are redirected to rollbit.co.uk, which is a separate business. Rollbit.co.uk is operated by Grace Media (Gibraltar) Limited under Gambling Commission licence 57869 and appears on that licensee's register entry as a White Label domain, while Bull Gaming N.V. returns no result on the same register. If your account was on rollbit.co.uk, the route is that operator's complaints procedure, which becomes a dispute after the final response or eight weeks under clause 15.1.2, then eCOGRA as the approved alternative dispute resolution provider named at clause 15.5.1, under the law of England and Wales. If your account was on rollbit.com, none of that applies and the route sits with the Curacao licence.

Sources

  1. rollbit.com: Home page footer read in a rendered browser 4 Sep 2026: Rollbit is owned and operated by Bull Gaming N.V., registration number 157086, registered at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curacao, authorised and licensed to operate Rollbit.com by the Curacao Gaming Authority under licence number OGL/2024/1260/0494 under the National Ordinance on Games of Chance; the same footer states that crypto trading is not considered gambling and is not covered by the gaming licence; no payment agent named, no CGA validator link, copyright 2026 and an 18+ mark
  2. cert.cga.cw: CGA certificate portal read 4 Sep 2026: Certificate B2C certifying Bull Gaming N.V., company number 157086, licensed by the Curacao Gaming Control Board since 23 May 2025 under OGL/2024/1260/0494; one approved domain only, rollbit.com; no status word shown and no expiry printed
  3. gamingcontrol.spin-cdn.com: CGA online licence register, 3 September 2026 edition, downloaded and text extracted 4 Sep 2026: row 228 reads OGL/2024/1260/0494, Bull Gaming N.V., B2C, 157086, issued November 23 2025, expires May 23 2026, status Assessment in progress; across the edition the status vocabulary is Assessment in progress (311 rows), Indefinite (206), Revoked (49) and Expired (32)
  4. help.rollbit.com: Operator help centre article read 4 Sep 2026 (by-line 5 February 2025): registration and play prohibited for residents of a named list including the United Kingdom, with the parenthetical Check out Rollbit.co.uk, the U.S.A or the U.S.A dependencies, Australia, Curacao itself and the Dutch Caribbean islands, and thirteen EU member states; the operator reserves the right to refuse customers from any other country at its own discretion
  5. help.rollbit.com: Operator help centre article read 4 Sep 2026 (by-line 17 May 2022): withdrawal requirements for new accounts are deposit $10 (about £8) and wager $10 (about £8), after which the article states there are no limitations on withdrawals
  6. help.rollbit.com: Operator help centre article read 4 Sep 2026: no deposit fees and no withdrawal fees other than standard on-chain gas fees; minimum withdrawal $5 (about £4) for USDC and USDT with per token minimums including 0.0002 BTC and 0.002 ETH; accepted assets are crypto only, including the operator's own RLB token; a capitalised warning that deposits below the minimum will not credit and cannot be recovered by support
  7. help.rollbit.com: Operator help centre article read 4 Sep 2026 (by-line 9 January 2024): verification runs in levels and depending on the account a player may be required to complete up to level 5; each level is triggered only after the previous one is passed; a device with a camera is required; details cannot be corrected once submitted; if a check is declined or pending for more than 24 hours the player is told to contact support
  8. help.rollbit.com: Operator help centre article read 4 Sep 2026 (by-line 19 September 2024): self exclusion up to 21 days can be set by the player and anything longer must go through support; creating or accessing another account while self excluded can result in permanent bans for all accounts; losses during that period will not be refunded; deposit and loss limits cannot be undone even by support, and circumventing a limit on another account will result in all accounts being permanently excluded
  9. rollbit.co.uk: Separate site read in a rendered browser 4 Sep 2026: footer states Rollbit Casino is operated by Grace Media (Gibraltar) Limited of Sovereign Place, 117 Main Street, Gibraltar, licensed in Great Britain and regulated by the Gambling Commission under Licence Ref 57869; no Curacao entity is named anywhere on the site
  10. rollbit.co.uk: Grace Media terms read 4 Sep 2026, in effect from 14 August 2026: clauses 2.1 to 2.3 name Grace Media (Gibraltar) Limited, Gibraltar company number 120628, licensed by the Gambling Commission under 57869; clause 9.1 prohibits cryptocurrency as a payment method; 15.1.2 makes a complaint a dispute after the final response or 8 weeks; 15.5.1 names eCOGRA as the approved alternative dispute resolution provider; 15.2.2 accepts complaints from an authorised representative on evidence of authority; 20.7 and 20.8 give England and Wales as governing law and forum
  11. gamblingcommission.gov.uk: Gambling Commission public register read 4 Sep 2026: Grace Media (Gibraltar) Limited, account 57869, Gibraltar head office, five Active remote licences under licence number 057869-R-334655-009 covering bingo, casino, gambling software and general betting
  12. gamblingcommission.gov.uk: Gambling Commission domain names page read 4 Sep 2026: rollbit.co.uk is listed against licence 57869 with the status White Label and no start date printed
  13. gamblingcommission.gov.uk: Gambling Commission trading names page read 4 Sep 2026: one active trading name only, grace gaming; Rollbit is not a registered trading name on this licence
  14. gamblingcommission.gov.uk: Gambling Commission business search read 4 Sep 2026: No results for Bull Gaming, so Bull Gaming N.V. holds no Great Britain licence
  15. uk.trustpilot.com: Trustpilot profile for rollbit.com read 4 Sep 2026: TrustScore 1.6 of 5 labelled Bad, 4,139 reviews with 134 in the last 12 months, 12 per cent one star and 63 per cent five star, replied to 25 per cent of negative reviews typically within a month; published address Abraham de Veerstraat 9, Willemstad, which differs from the registered address in the site footer; complaint themes include payouts accepted then later refused, demands to list linked accounts, shifting reasons for one hold, permanent bans with balances forfeited, high level verification followed by refusal, funds held after large wagered volumes and support routing complainants to a legal department
  16. casino.guru: casino.guru review read 4 Sep 2026 (by-line Barbora P., 08/2025), from a UK connection this URL serves the page titled Rollbit Casino UK Review, the white label listing; the separate Curacao brand review could not be opened from this location: Safety Index 3.2 worded Very low with a recommendation to avoid, user feedback Mixed from 19 reviews, 45 complaints in the database and 128,522 black points, terms considered unfair with clauses described as questionable, and a high value of withheld winnings in player complaints relative to the casino's size; no blacklist including casino.guru's own lists the casino; the same page's company data states the brand is owned by Bull Gaming N.V. and licensed by the Gambling Commission, which conflicts with the Commission's own register
  17. casino.guru: casino.guru complaint page read 4 Sep 2026: header shows Rollbit Casino, Safety Index 4.0, Low; complaint status Unresolved with the verdict No reaction policy, 168 black points, amount $782 (about £615), filed by a player in Canada; the account describes level 3 verification including an interactive selfie, support then pressing the player to list other accounts said to be linked to theirs, and the withdrawal refused with generic wording
  18. askgamblers.com: AskGamblers search read 4 Sep 2026: zero results in the Casinos and Complaints categories, so AskGamblers carries no Rollbit review and no Rollbit complaints page
  19. acma.gov.au: Australian Communications and Media Authority site search read 4 Sep 2026: no results for rollbit, and a matching search for Bull Gaming also returned none, so no ACMA warning, blocking request or quarterly report naming the brand or the company was located
  20. gamingcommission.be: Belgian Gaming Commission blocked sites list read 4 Sep 2026, running to entries dated 27 August 2026: no rollbit domain and no Bull Gaming N.V. entry appears on it
  21. igamingontario.ca: iGaming Ontario operator listing read 4 Sep 2026, stated accurate as of 1 September 2026 with 49 operators and 84 gaming sites: Rollbit is not among them
  22. agco.ca: Alcohol and Gaming Commission of Ontario list of registered internet gaming operators read 4 Sep 2026: no Rollbit or Bull Gaming entry; the page points to the iGaming Ontario directory
  23. asa.org.uk: Advertising Standards Authority search read 4 Sep 2026: No results were found to match your search item, so no ASA ruling naming Rollbit or Bull Gaming N.V. was located
  24. pacermonitor.com: Public docket mirror read 4 Sep 2026: In Re Bull Gaming N.V., N.D. Cal. 3:24-mc-80207, filed 12 August 2024, applicant Bull Gaming N.V. with Payward, Inc. and an intervenor proceeding as John Doe; order of Judge Lisa J. Cisneros dated 11 March 2025 denying the section 1782 application, with a corrected order of 19 March 2025
  25. pacermonitor.com: Public docket mirror read 4 Sep 2026: In Re Ex Parte Application Bull Gaming N.V., C.D. Cal. 2:25-mc-00043, filed 20 May 2025; ex parte application granted to serve deposition subpoenas on T1 Advertising; intervention and pseudonym allowed unopposed; further briefing ordered on the First Amendment question and on the status of any litigation abroad by Bull Gaming; activity continues into January 2026
  26. pacermonitor.com: Public docket mirror read 4 Sep 2026: In Re Ex Parte Applicant of Bull Gaming N.V., C.D. Cal. 2:24-cv-09104, filed 22 October 2024, same statute and nature of suit, recorded as terminated
  27. gamblingnews.com: Press report of 3 April 2023 read 4 Sep 2026: concern about the Curacao licence during an annual renewal coincided with a fall in the RLB token price; Rollbit described the renewal as a standard procedure and said its licensor had suggested changes to its NFT and crypto products, which it said were never covered by the casino licence; no licence number and no regulator statement appear in the piece
  28. casinobeats.com: Trade press report of 25 July 2024 read 4 Sep 2026: Rollbit entered the British market through a white label partnership with Grace Media, quoting Charlie Noble, then chief operating officer at Grace Media; records Rollbit as front of shirt partner of Southampton FC for the 2024/25 season, having previously partnered with Napoli and FaZe Clan; the article names no corporate entity and no licence number

The routing section also cites one further source, read 3 September 2026: portal.cga.cw.

How we verified this: the Rollbit file draws on Curacao Gaming Authority (CGA) records, licence registers and attributed player reports, checked as our editorial standards describe.

FAQ

Common questions about Rollbit

Can I get my money back from Rollbit?

Possibly. Rollbit is licensed in Curaçao, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.

Rollbit is operated by Bull Gaming N.V., licensed in Curaçao, under licence OGL/2024/1260/0494. It is recorded as licensed under Curacao Gaming Authority (CGA). This licence sits outside GamStop, so a GamStop self-exclusion does not block accounts held under it.

Rollbit is not open to UK players on the record on this file. The operator's own restricted countries article lists the United Kingdom, with a parenthetical pointing residents to Rollbit.co.uk, and rollbit.com forces a redirect to that site. Rollbit.co.uk is a different business: it is operated by Grace Media (Gibraltar) Limited under Gambling Commission licence 57869 and is carried on that licensee's register entry as a White Label domain. Bull Gaming N.V. returns no result on the Gambling Commission register, so nothing on this page's licence covers a rollbit.co.uk account. The licence in force when you played is what shapes the routes open to you.

Our research records 3 items on public record (court filings or press, not regulator findings) for Rollbit, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.

Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.

No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.

No processing time is published. The help centre says a new account needs a $10 (about £8) deposit and $10 (about £8) wagered, after which there are, in its words, no limitations on withdrawals, with no fee beyond on-chain gas. What the operator does put a time against is verification: the same help centre tells players to contact support if a check is declined or has been pending for more than 24 hours. Log the date your withdrawal went pending and the date each document was sent.

Yes. The operator's help centre states that verification runs in levels, that depending on your account you may be required to complete up to level 5, and that each level is triggered only once the previous one is passed. A device with a camera is needed, and details cannot be corrected once submitted. Complaints published on casino.guru and Trustpilot describe verification reaching level 3 or higher with the cash out still refused.

No. Rollbit.com is operated by Bull Gaming N.V. under Curacao licence OGL/2024/1260/0494 and lists the United Kingdom as a restricted territory, redirecting those visitors away. Rollbit.co.uk is operated by Grace Media (Gibraltar) Limited under Gambling Commission licence 57869 and is carried on that register entry as a White Label domain. Different operator, different regulator, different payment rules, different complaint and dispute route. Establish which site your account was on before you complain anywhere.

The published grounds are limited to one article, because the terms on rollbit.com could not be read. The self exclusion article does state that opening or using another account while self excluded can result in permanent bans on all your accounts, and that circumventing a deposit or loss limit elsewhere brings the same outcome. Complaints published on Trustpilot describe permanent bans with balances forfeited and no clause identified, and demands that the player list other accounts said to be linked to theirs.

Games of chance on rollbit.com, and not the trading products. The footer states that crypto trading is not considered gambling and is therefore not covered by the gaming licence. The CGA certificate approves one domain, rollbit.com, and gives a licensed-since date of 23 May 2025, while the CGA register of 3 September 2026 records the same licence as issued 23 November 2025, expiring 23 May 2026, status Assessment in progress. Both dates are stated here as they appear.

No regulator or court action against the operator was located: searches of the Australian, Belgian, Ontario and advertising regulators returned nothing on 4 September 2026. Our research records three items, and in all three Bull Gaming N.V. is the applicant rather than the respondent: applications under 28 U.S.C. section 1782 to compel discovery in the United States for use in proceedings abroad, one denied in March 2025 and one recorded as terminated. Each carries the court and a source you can check. Complaints on Trustpilot and casino.guru are player reports, not regulator findings.

Is Rollbit holding your money?

The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.

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