Vave
Licence status, GamStop coverage and any publicly documented issues for Vave, with sources. A listing is a record, not an allegation of wrongdoing.
Who operates Vave
Vave is operated by Chestoption Sociedad de Responsabilidad Limitada, a company registered in Costa Rica under cedula 3-102-876612. The operator's own published records name no gaming licence and no regulator. Costa Rica issues no gaming licence at all: businesses there hold only a general business registration and answer to no gaming regulator.
The ACMA warning
The Australian Communications and Media Authority (ACMA) issued a formal warning to the operating entity, Chestoption Sociedad de Responsabilidad Limitada, for providing prohibited and unlicensed interactive gambling services to Australian customers in breach of the Interactive Gambling Act 2001. The warning covered the Vave and Hell Spin brands and was recorded in the ACMA enforcement report covering April to June 2025, dated July 2025. This is a record of an Australian regulator's action, not an allegation by Clinton and Co.
Why there is no regulator to escalate to
Because Costa Rica issues no gaming licence and maintains no gaming regulator, there is no licence condition to enforce against Vave and no gaming regulator to which a complaint can be escalated. The operator answers only to its own contractual terms rather than to a licensing authority.
Linked brand: Hell Spin
The ACMA warning names Hell Spin as a sister brand operated by the same entity, Chestoption Sociedad de Responsabilidad Limitada, linking the two brands to a single operator. The same corporate background therefore applies across both Vave and Hell Spin.
What the record shows
ACMA (Australia) issued a formal warning to operating entity 'Chestoption Sociedad De Responsabilidad Limitada' for providing prohibited/unlicensed interactive gambling services (brands Hell Spin and Vave) to Australian customers, breaching the Interactive Gambling Act 2001.
SourceComplaints about Vave
Documented items about Vave appear above with their sources; day-to-day Vave complaints, typically stalled withdrawals, verification loops and bonus disputes, are recorded by independent complaints platforms rather than published by None. Costa Rica issues no gaming licence.
A complaint about Vave should go to Vave itself first, in writing through its published procedure, with every reply kept. If Vave does not resolve it, escalation points at None. Costa Rica issues no gaming licence, and in practice the pressure comes from the evidence your own records support. The sequence is set out in how to escalate a casino complaint.
What the licence requires
Vave is regulated by None. Costa Rica issues no gaming licence under licence not applicable; no gaming licence issued in Costa Rica, and it holds no UK Gambling Commission licence, so GamStop and the UK dispute-resolution framework do not apply. Read more on why Costa Rica issues no gaming licence.
If you are trying to recover money
Because Vave is licensed in Costa Rica and not by the UK Gambling Commission, no UK adjudicator can order a refund, so recovery runs as a claim built on Vave's own complaints process and contractual terms, taken forward with a regulated legal partner where the evidence supports it. Preserve your account evidence first, then see how gambling-loss recovery works, the evidence you need to recover losses, and how to escalate a casino complaint.
Vave sits outside the UK framework. For the wider picture, read getting money back from an offshore casino. If you self-excluded before Vave took your deposits, read getting money back after gambling on GamStop. For the escalation order that applies to Vave, licensed in Costa Rica, use the free complaint route finder.
Sources
- vave.com: Operator Chestoption SRL, Costa Rica, cedula 3-102-876612; no gaming licence/regulator named
- acma.gov.au: ACMA formal warning naming Chestoption SRL / Vave
How we verified this: the Vave file draws on None. Costa Rica issues no gaming licence records, licence registers and attributed player reports, checked as our editorial standards describe.
Common questions about Vave
Can I get my money back from Vave?
Possibly. Vave is licensed in Costa Rica, outside the UK system, so no UK adjudicator can order a refund. Recovery instead works through the operator's own complaints process, the evidence your payment history supports, and where appropriate a regulated legal partner. The right route depends on your evidence, and our initial assessment is free and confidential.
Who operates Vave, and is it licensed?
Vave is operated by Chestoption Sociedad de Responsabilidad Limitada, licensed in Costa Rica, under licence not applicable; no gaming licence issued in Costa Rica. It is recorded as unlicensed under None. Costa Rica has NO gaming regulator (general business registration only). It sits outside GamStop, so a GamStop self-exclusion does not block it.
Does Vave accept UK players?
Vave does not list the UK as an accepted market. T&Cs cl. 3.6 prohibit UK players; former Curacao licence reported lapsed; never UKGC-licensed Whichever applies, the licence in force when you played is what shapes the routes open to you.
Is there anything documented on file about Vave?
Our research records 1 regulator or court action for Vave, each with its issuing body and a source you can check. A listing is a record, not proof of wrongdoing, and every case turns on its own evidence.
What should I do if Vave will not pay out or has frozen my account?
Preserve the evidence first: screenshot your balance, the stuck withdrawal, chat transcripts and emails, and save the terms as they read today. Then make one formal written complaint and escalate to the right authority or a regulated legal partner. Avoid closing the account or accepting a partial settlement before you have taken advice.
Will Vave know I contacted Clinton & Co?
No. Nothing is sent to any operator without your written consent. The first an operator hears of your case is a formal complaint you have approved.
Is Vave holding your money?
The sooner the evidence is preserved, the stronger the file. Our initial assessment is free and strictly confidential.
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