Metaspins Withdrawal Problems? Not Paying Out, Blocked Accounts and Refund Options

Who operates Metaspins

Metaspins is operated by 3-102-959384 SRL, a company registered in Costa Rica. The company's registered name is not a trading word but its own Costa Rican company registration number followed by the suffix SRL: the footer, read on 7 September 2026, states "Metaspins.com is owned and operated by 3-102-959384 SRL registration number 3-102-959384", and clause 1.1 of the terms, read the same day, repeats the same registration number and gives the registered address as San Pedro, Cuatrocientos Metros Al Norte Y Cincuenta Al Este Del Automercado Los Yoses, Edificio Ofident, Oficina Tres, Costa Rica. Clause 1.1 also states that the operator is "licensed and regulated by the Anjouan Offshore Finance Authority (AOFA) for the provision of online games of chance." The footer, separately, names the licensor as "the Government of the Autonomous Island of Anjouan, Union of Comoros" and states the licence number as ALSI-202606048-FI2. The Anjouan Gaming Authority public licence register, read the same day, carries one row for this company: 3-102-959384 SRL, licence ALSI-202606048-FI2, status valid, type b2c, issued 2026-06-30, expiry 2027-06-29, with metaspins.com listed as the domain. Every step needed to confirm this licence checks out: metaspins.com's own footer states the company and the licence number, and the register lists that identical company and number against that identical domain. The licence is an Anjouan Gaming Authority internet gaming licence of the Union of the Comoros, an offshore licence, not a UK Gambling Commission licence and not within GamStop.

The terms place the operator's governing law in a different country from its licensor. Clause 1.1 and clause 19.2 both state that any agreement or relationship under the terms is governed by the laws of Costa Rica and that disputes are referred to the courts of Costa Rica, with clause 19.2 naming Costa Rica a second time as "the laws of Costa Rica". Neither clause names Anjouan as the governing law or the forum for disputes. No sibling brand, second domain or payment agent is named anywhere in the footer or the terms read for this record.

What the terms allow Metaspins to do

The terms at metaspins.com/info/terms-and-conditions set out what the operator can do before, during and after a withdrawal. Clause 12.3 states: "The Casino reserves the right to check your identity prior to processing payouts and to hold withdrawals for the time needed to check your identity. In case You provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which You will be informed by email." Clause 12.5 adds that "The maximum withdrawal amount processed to a player could be limited depending on the payment method chosen" and that the operator "reserves the right to divide the payout into monthly installments until the full amount is paid out." Clause 9.4 authorises "such verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm your age, identity and contact details and to prevent money laundering", which the clause defines as "the Checks". Clause 9.10 requires a player to comply with a verification request within 30 days and states that failure "may result in us suspending or permanently closing Your Account." The same clause adds that "we reserve the right to withhold withdrawals and confiscate the remaining balance in Your Account if compliance with our verification requirements is not met within the stipulated time." Clause 9.9 goes further where identity details do not match: "we reserve the right to immediately close or suspend Your Account and any winnings and bonuses will be confiscated and depending on circumstances any remaining balance of the deposit returned." Clause 9.1.5 states plainly, "The money deposited is not derived from any activity which is illegal." This is the only source-of-funds statement in the terms read for this record; no separate source-of-funds document was found.

Outside verification, clause 10.4 lets the operator "close your Player Account and to refund to You the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice." The same clause separately reserves the right to "retain payments, if suspicion or evidence exists of manipulation of the casino system." Clause 11.6 states that a player whose account is blocked or suspended who nonetheless deposits gives the operator "the right to retain the funds." Clause 16.10 allows the operator, on reasonable grounds of a rule breach, to "suspend their gaming account, cancel the bets, refuse to pay the winnings or use the funds on the Player’s gaming account for compensation of its own losses resulting from the actions of the Player." Bonus funds carry their own confiscation clauses: clause 14.6 reserves the right to "confiscate any winnings obtained as a result of a faulty bonus set up, human error or other errors out of our control"; clause 14.7.1 states that multi-accounting or proxy use "will result in the forfeiture of bonuses and winnings"; clause 14.7.2 reserves the right to "withhold or void any winnings obtained through fraudulent or unfair practices"; and clause 14.11 caps the maximum bet while an active bonus is in play at "5 USDT or equivalent in the player’s chosen currency." The same clause adds, "Exceeding this amount may result in bet failure." Clause 13.1 classifies an account dormant after twelve months of no activity and permits "a maximum administrative fee of 10 $ (or equivalent conversion in cryptocurrency)" to be deducted after thirty days' email notice. Clause 1.1 and clause 19.2 place the terms under the laws of Costa Rica, with disputes referred to the courts of Costa Rica; no complaint-window clause or named alternative dispute resolution provider was found in the pages read for this record.

Withdrawal delayed or refused

A delayed Metaspins withdrawal should be measured against clause 12.3 of the terms, which lets the operator confirm your identity before releasing a payout and hold the funds for as long as that check takes, and states that false personal data can see a withdrawal refused and the account terminated. Clause 12.5 adds that the maximum withdrawal amount processed to a player could be limited depending on the payment method chosen, and lets the operator split the payout into monthly instalments until the full amount is paid out. Clause 9.4 authorises verification checks required by the operator or by regulators, and clause 9.10 gives you 30 days to comply with a verification or information request, after which the operator may withhold withdrawals and confiscate the remaining balance if that deadline is missed. None of the pages read for this record state a maximum number of days for a withdrawal to complete.

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Account blocked or frozen

Metaspins can close or suspend an account under several clauses. Clause 10.4 reserves the right to close a player account and refund the balance, subject to withdrawal charges, at the casino's absolute discretion and without any obligation to state a reason or give prior notice. Clause 9.9 reserves the right to immediately close or suspend an account where identity details do not match, confiscating any winnings and bonuses and, depending on circumstances, returning the remaining deposit balance. Clause 9.10 allows suspension or permanent closure where a verification request is not met within 30 days. Clause 11.6 states that a player whose account is already blocked or suspended and who nonetheless deposits gives the operator the right to retain those funds. A written request naming the specific clause relied on, together with the transaction history and the balance shown at closure, is the starting point for challenging the block.

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Winnings voided or confiscated

Confiscation of winnings at Metaspins runs through several clauses rather than one. Clause 9.9 confiscates winnings and bonuses where identity verification finds a mismatch. Clause 9.10 confiscates the remaining account balance where a verification request is not met within 30 days. Clause 14.6 reserves the right to confiscate any winnings obtained as a result of a faulty bonus set-up, human error or other errors out of the operator's control. Clause 14.7.1 forfeits bonuses and winnings for multi-accounting or proxy-server use, and clause 14.7.2 reserves the right to withhold or void winnings obtained through fraudulent or unfair practices. Clause 14.11 caps the maximum bet while an active bonus is in play at 5 USDT or its equivalent, and states that exceeding it may result in bet failure. Clause 16.10 allows the operator, on reasonable grounds that a rule was broken, to cancel bets, refuse to pay winnings or use the funds in the account to compensate its own losses. What can actually be challenged is the wording of whatever confiscation notice is sent and the particular clause it names.

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Site not responding or gone dark

Metaspins has not gone dark. The home page and the terms page both returned a normal response when read on 7 September 2026, and metaspins.com is the only domain the Anjouan register carries against 3-102-959384 SRL. Two attempts to read independent review pages for this record, on AskGamblers and on casino.guru, returned HTTP 404 and HTTP 403 respectively on 7 September 2026, so no attributed pattern of players describing silence from support could be read for this page; that is a statement about what could not be read, not a finding that no such pattern exists. Clause 9.10 sets 30 days as the window in which the operator expects a reply to its own verification requests; the terms read for this record do not state a matching response time the operator owes a player. Every message sent to support is worth keeping with its date, alongside the original payout request and whatever reply, if any, comes back.

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If you are in the United States

Clause 3.7 of the terms names "United States of America, Puerto Rico" among the countries the service is not offered to, alongside a long list of other restricted and sanctioned territories. The clause also states that the restriction is applied "consistent with various jurisdictions' laws, regulations and norms" for the prevention of money laundering, terrorist financing and trade sanctions violations. No court record, insolvency filing or regulator action naming Metaspins or 3-102-959384 SRL was read for this record, so the practical route for a US-connected account runs through the operator's own account and payment records, documented and dated, alongside whatever the account itself shows about where it was opened and used.

If you are in the EU

Clause 3.7 restricts France and its listed overseas territories, the Netherlands, Spain, Lithuania and Malta by name; those are the only European Union member states the clause's list names. The clause groups these alongside sanctions-list countries under the same money-laundering and trade-sanctions rationale rather than a licensing rationale specific to each state. No EU regulator action naming Metaspins or 3-102-959384 SRL was read for this record. Governing law and the courts for any dispute are set, by clause 1.1 and clause 19.2, as those of Costa Rica, not of any EU member state.

If you are in Canada or Australia

Neither Canada nor Australia appears among the restricted countries listed in clause 3.7 of the terms read for this record. Clause 14.7.1 forfeits bonuses and winnings where a player uses a proxy server to exploit or abuse a bonus, which is the only clause found addressing masked location, and it is framed as a bonus-abuse rule rather than a general residency check. No Canadian or Australian regulator action naming Metaspins or 3-102-959384 SRL was read for this record.

If you are in the UK

Metaspins holds no UK Gambling Commission licence: its licence is an Anjouan Gaming Authority internet gaming licence of the Union of the Comoros, meaning neither GamStop nor the UK's own dispute-resolution schemes have any role to play in a Metaspins case. Clause 3.7 of the terms names "United Kingdom (including any overseas territories)" among the restricted countries, and a separate restricted-country notice on the home page states "Metaspins is not available in United Kingdom 🇬🇧 yet…". Neither page read for this record names a UK-specific complaints route or ADR provider. The route is the operator's own account and payment records, documented and dated.