A non-GamStop casino deposit either has a route back or it does not, and that is decided by how you paid it rather than by whether the casino holds a Curaçao or an Anjouan licence. Work out which rail carried your money first, then follow only the route that actually applies to it.
| Cause | How to tell | What to do | How long it takes |
|---|---|---|---|
| Deposit went by bank transfer or an open banking payment such as Trustly or an instant bank-pay button | Your bank statement shows the payment leaving your current account directly, with no card number involved | A bank dispute route exists for this; follow it through the linked bank transfer guide, alongside any complaint to the casino itself | Set by your bank's own complaints process, not by this page |
| Deposit went by Paysafecard or another prepaid voucher | You bought a code with cash or a card, then entered it at the casino cashier | Keep the code and the redemption confirmation; pursue the casino directly through the licence-type complaint route, since the voucher issuer will not reverse a redeemed payment | No fixed period; the casino's own complaint timeline applies |
| Deposit went as cryptocurrency | You sent coins from a wallet or exchange to an address the casino issued | Export wallet and exchange history and follow the crypto-specific evidence steps rather than expecting a payment-level reversal | Not applicable; this is evidence gathering, not a dispute |
| Deposits went by more than one method across the same account | The casino's cashier history lists different payment types against different deposits | Pull the full history first and apply the relevant route to each portion separately | Minutes to export; the casino may take longer to hand it over |
| The casino's licence status is unclear or does not match its footer | The entity or licence number shown does not appear on the current register, or none is shown at all | Run the entity through the licence checker before working any complaint route | Minutes to check |
Why the payment method matters more than the amount
Players often assume that a large loss automatically means a stronger case, or that the same steps apply whatever they paid with. Neither is true. A recovery route depends on whether the rail you used has a mechanism, run by someone other than the casino, that can be asked to look again at the payment. Some rails have that mechanism built in. Others settle the moment the money moves and answer to nobody but the casino from then on.
That is the reason this page separates deposits by method rather than by casino or by how much was lost. Four rails cover almost every deposit players tell us about: bank transfers and open banking payments, Paysafecard and similar vouchers, and cryptocurrency. Each is dealt with in turn below.
Bank transfers and open banking payments: what route exists?
A standard bank transfer, whether sent through your banking app, online banking or a branch, moves money directly out of your account to the casino's. An open banking payment does the same thing through a different door: you authorise a payment provider such as Trustly to pull funds from your account using the Open Banking framework, and the money still leaves your bank rather than passing through a card scheme. Because both put your own bank in the middle of the transaction, both sit in the same category for this purpose.
Where that describes your deposit, a route through your bank exists separately from anything the casino does. We do not set out the steps for that route on this page, because it belongs to your bank rather than to the casino, and the separate piece on getting a bank transfer deposit back from a casino walks through it end to end. Run that route alongside, not instead of, any complaint you make to the casino under its licence type.
Paysafecard and other vouchers: what route exists?
A prepaid voucher works differently again. You buy a code, often with cash, then hand that code to the casino by typing it in at the cashier. Once the casino accepts and redeems it, paysafecard's own support pages are direct about what happens next: a redeemed payment cannot be cancelled or reversed by paysafecard itself, and a refund request has to go to the merchant, meaning the casino, rather than back through the voucher.
In practice that puts a voucher deposit in the same position as crypto for the payment itself: there is nobody sitting behind the rail who can be asked to unwind it. What is left is the casino's own complaint route, tied to whichever licence it actually holds, and whatever record you kept of the redemption. Keep the voucher code, the redemption confirmation and the casino's cashier entry showing the credit, since none of that can be pulled back from the voucher issuer later.
Crypto deposits: what route exists?
Cryptocurrency settles on a public ledger rather than through a bank or a voucher issuer, and once a transfer is confirmed there is no provider anywhere in the chain who can reverse it. That leaves the same position as a voucher: no route back at the payment level, only the casino's own complaint route and the record you can produce yourself.
Because crypto deposits raise their own tracing and valuation questions, we cover them fully in a separate guide rather than repeating that here. If crypto is the rail you used, our guide to recovering crypto casino deposits sets out how a deposit is traced on the blockchain and turned into a pounds figure a case can be built around.
Does the casino's licence type change any of this?
Not at the payment level. Whether a bank, a voucher or a crypto rail carries a route back is a fact about that rail, and it stays the same whoever the casino is. What the licence type changes is a separate question: what happens once you complain to the casino itself, and who, if anyone, you can escalate to after that. The licence-route breakdown further down this page sets that out by regulator, and the full complaint route sits in our separate piece on handling a non-GamStop casino that will not pay out. Not yet sure which regulator is involved? Our page walking through how to confirm a non-GamStop casino is actually licensed shows how to pin that down first.
What if you used more than one payment method?
Many players did not stick to one rail. A first deposit by card top-up into a bank account, a run of transfers once the account felt established, then a top-up by voucher when a bank block got in the way, is a common pattern. Treat each portion on its own terms rather than looking for one answer that covers everything.
Start by pulling the full cashier history from the casino, which should list each deposit with its method and date. Sort the total into the categories above. The bank transfer and open banking portion carries the route described above; the voucher and crypto portions do not, and rest on the casino's own complaint route instead. Keeping the totals separate from the outset avoids overstating what any one route can achieve.
Register checked 7 September 2026 against the Curaçao Gaming Authority register edition of 3 September 2026 (662 licences: 63 Active, 206 Indefinite, 311 Assessment in progress, 50 Revoked at the operator's request, 32 Expired). Check any individual casino's live entry through the free licence checker instead of trusting the licence details shown in its own footer.
Where Clinton & Co fits
Once you know which rail carried your money, the next question is whether there is a case worth building on top of it. That is what we look at: your deposit record, the casino's own complaint responses, and whether its conduct, rather than the payment method alone, gives you something to pursue. There is no minimum sum before we will take a look, and we will tell you plainly if a case does not stand up rather than let you spend more time on it. A free eligibility check is the way to start that conversation, and where the casino in question holds a Curaçao licence, our dedicated Curaçao refunds page walks through how we build the file and hand it to our regulated legal partners.
Casinos players ask us about across these payment rails
Several of the operators we hear about most only take deposits by crypto, or take crypto alongside other methods, which is part of why the crypto question above comes up so often. For every operator named below, we matched the licensee entity, licence number and register status against the Curaçao Gaming Authority's public register itself, not against anything the casino publishes about itself.
- Stake: licensed to Medium Rare N.V. under Curaçao licence OGL/2024/1451/0918, recorded on the register as Assessment in progress.
- Cloudbet: licensed to Halcyon Super Holdings B.V. under Curaçao licence OGL/2024/328/0599, recorded as Assessment in progress.
- Bitcasino: licensed to Moon Technologies B.V. under Curaçao licence OGL/2023/111/0069, recorded as Indefinite.
- Cryptogames: licensed to MuchGaming B.V. under Curaçao licence OGL/2024/1336/1047, recorded as Assessment in progress.
A casino not listed above can still be checked directly against the current register through the licence checker.
Related reading
- Casinos not on GamStop: your rights, the wider position on what protections apply and what do not once you are outside the scheme.
- Curaçao casino help, the central hub built for anyone dealing with a casino licensed out of Curaçao.
- Casino not paying out, the broader escalation route spanning both UK-licensed and offshore operators.
Sources
- paysafecard support, "How can I get a refund of my money from paysafecard?": "As these transactions cannot be cancelled or reversed, for a refund request, contact the online shop directly." Read 7 September 2026.
- Internal Clinton & Co verification notes on Stake, Cloudbet, Bitcasino and Cryptogames, checked against each operator's published terms alongside the Curaçao Gaming Authority register; assembled 3 September 2026, reviewed again 7 September 2026.
- Curaçao Gaming Authority public licence register at cga.cw, edition dated 3 September 2026, reviewed 7 September 2026.
General information, not legal advice. We are not solicitors or a law firm. We connect clients with regulated legal partners.