If a Boomerang Bet withdrawal has stalled, or your account was reopened and you were able to deposit after asking to close it, one fact shapes everything else: the brand holds no UK Gambling Commission licence. UK gambling rules and GamStop self-exclusion do not apply to it, which changes what you can do and where you stand.
Who runs Boomerang Bet
Boomerang Bet (boomerang-bet.com) sits within the Casolinia group, with the brand tied to NovaForge LTD, an Anjouan-registered company (registration 15684) based in Mutsamudu, on the Comoros island of Anjouan. Its terms cite an Anjouan gaming licence, number ALSI-152406028-FI2.
One detail is worth checking. When that licence number is run through the official Anjouan licensing board validator, it returns as not licensed rather than confirming the brand’s authorisation. We record that as a discrepancy, not as proof of anything in particular, but it is the kind of thing a UK player should know before depositing. An Anjouan licence, even a valid one, is a far lighter regime than a UK one: no Gambling Commission oversight, no GamStop, and no UK dispute-resolution route.
You can confirm the UK position in a minute. Search the Gambling Commission’s public register at gamblingcommission.gov.uk/public-register for the brand and the company name. Boomerang Bet does not appear there, and its own terms (clause 2.3) list the United Kingdom as an excluded jurisdiction.
An offshore licence is not protection. It tells you which UK rules were never going to apply.
What players report
On independent complaints platforms such as casino.guru, players describe a recognisable set of problems with Boomerang Bet, and self-exclusion features heavily. The accounts include exclusion requests that were not honoured, and deposits taken after a player had asked for a permanent closure, alongside the more familiar pattern of withdrawals held behind repeated verification.
Treat these as individual accounts, not proven findings against the operator. No UK regulator has made a determination here, and each dispute turns on its own facts. Identity and source-of-funds checks can also be a genuine legal duty rather than an excuse. The reason the self-exclusion accounts matter is that they describe the exact failure at the centre of many recovery cases: a person who tried to stop, and a site that let them keep going.
If you self-excluded and still lost money
Because Boomerang Bet is offshore, a GamStop registration does nothing to block it directly. That does not make your history irrelevant. If you self-excluded from UK gambling in good faith and were still able to open or fund an account and lose money, the way you came to be gambling again can matter to a claim. Our guidance on what UK law requires when self-exclusion fails and on claiming a refund after gambling post-self-exclusion sets out why.
What to do, in order
- Complete any reasonable verification once, in full, then get the reason for any hold and the exact term relied on in writing.
- Preserve everything now: your balance, the account status, the full transaction history, every message, and the terms as they read today.
- Do not deposit again to chase a stuck balance, and do not close the account in frustration, because that history is part of your evidence.
- Put your complaint to the operator in writing first, and keep its replies.
With an offshore operator the formal escalation routes are narrower than with a UK-licensed site, which is precisely why a clean, complete record carries so much weight. Our overview of your rights with a non-GamStop casino and of getting money back from an offshore casino sets out the realistic options.
Where Clinton & Co fits
You do not need a claims company to take the first steps. You can complain to the operator directly and preserve your records yourself, and those steps cost nothing. The complication with Boomerang Bet is that it is offshore, so the usual UK routes do not bite in the same way, which is where specialist help can matter. Where an operator let you gamble after you had self-excluded, or allowed losses far beyond what you could afford, you may be able to recover funds. Our case team assesses the facts and, where a case proceeds, works with regulated legal partners. The initial check is free and confidential, and our partners typically act on a no win, no fee basis, so you pay an agreed percentage only from funds actually recovered. An honest read of your situation starts with a free eligibility check.
If gambling is causing you harm, free and confidential help is available now. Call the National Gambling Helpline on 0808 8020 133 or chat to GamCare (gamcare.org.uk). To block gambling sites across your devices, BetBlocker (betblocker.org) is free.
Sources
- Gambling Commission, public register of licensed businesses (gamblingcommission.gov.uk/public-register).
- casino.guru, Boomerang Bet review and complaints (casino.guru). Cited to attribute generic player-experience patterns, not specific facts.
- Boomerang Bet terms and conditions (boomerang-bet.com), which list the United Kingdom as an excluded jurisdiction.
- GamStop (gamstop.co.uk). GamCare and the National Gambling Helpline (gamcare.org.uk). BetBlocker (betblocker.org).
General information, not legal advice. Clinton & Co Advisors is a trading name of Ramays TA/Clinton and Co Limited. We are not solicitors or a law firm. We connect clients with regulated legal partners.