IBAS (Independent Betting Adjudication Service) is a vital tool for players. However, their decisions are only as good as the evidence provided.
The Communication Log
Why you should always use email instead of Live Chat when making a complaint. How to extract and preserve chat transcripts.
Timestamp Correlation
Matching your 'Account Restricted' notifications with the casino's 'Terms Update' notifications to prove unfair application of rules.
Drafting the Statement of Claim
Focusing on facts over emotions. We outline the technical language needed to get an adjudicator's attention.